{"id":1736181,"url":"https://alion.io/job/highgate-assistant-housekeeping-manager-2","title":"Assistant Housekeeping Manager","company":{"id":1901308,"name":"Highgate","domain":"highgate.com","url":"https://alion.io/company/highgate-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paradise Valley, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":5731},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-03T01:07:22Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-12T06:13:56Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Compensation Type\nYearlyHighgate Hotels\nHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com\nLocation\nAn authentic Arizona experience awaits at the Kimpton Miralina Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain.\nOverview\nThe Assistant Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.\nResponsibilities\nMaintain a warm and friendly demeanor at all times.\nEmployees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.\nRespond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.\nMotivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOPs.\nEnsure compliance with Standard of the Week training, using the Steps to Effective Training according to Highgate Hotel standards.\nMaintain a regularly scheduled cleaning program (i.e., floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.\nAssist in maintaining and controlling all housekeeping equipment.\nAssist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).\nEnsure that large guestroom turns are managed efficiently.\nEnsure consistency with departmental opening and closing procedures.\nPrepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOPs.\nDevelop employee morale and ensure training of Housekeeping personnel.\nInspect rooms daily and ensure that some rooms are inspected with supervisors on a daily basis.\nAssist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.\nEnsure that public areas, guest rooms, and back-of-house areas are cleaned to Highgate Hotel standards.\nAssist in maintaining required pars of all Housekeeping and Laundry supplies by ordering needed supplies and amenities on a monthly or quarterly basis.\nAssist in conducting monthly and quarterly Housekeeping inventories on a timely basis.\nEnsure guest privacy and security by correctly following Highgate Hotel procedures.\nMonitor work orders and submit them to Engineering according to hotel procedures. Follow up on work orders to ensure completion.\nConduct pre-shift meetings for room attendants and housemen.\nRespond to emergency situations using information contained in MSDS sheets. Keep MSDS sheets current and easily available.\nBalance and clear room status nightly; compare the PM Housekeeping report with the PMS room status report and resolve any discrepancies.\nAssist in reviewing Housekeeping staff worked hours for payroll compilation and submit to Accounting on a timely basis.\nAssist in preparing employee schedules according to business forecasts, payroll budget guidelines, and productivity requirements.\nMaintain Highgate Hotel SOPs regarding purchase orders, invoice vouchering, and checkbook accounting.\nMaintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.\nEnsure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.\nEnsure sign-off of all Service Standards by Position competencies for Housekeeping staff.\nCarry a pager at all times. Operate pagers and radios efficiently and professionally when communicating with hotel staff. Ensure proper use of radio etiquette within the department.\nManage and organize large turn days, including group check-ins and check-outs.\nMonitor out-of-order, out-of-service, discrepant, and show rooms.\nMaintain constant communication with Guest Services.\nMonitor and act on special requests as needed, including VIPs, special-needs rooms, connecting rooms, and other guest accommodations.\nAttend weekly staff meetings and provide training on a rotational basis using the Steps to Effective Training according to Highgate Hotel standards.\nMaintain and monitor Lost and Found procedures and policies according to Highgate Hotel standards.\nMaintain the key control system for house keys.\nEnsure departmental participation in monthly Highgate Hotel team meetings.\nFocus the Housekeeping Department on its role in contributing to Guest Service and audit scores.\nMonitor all VIPs, special guests, and requests.\nReview the Housekeeping logbook and Guest Request log daily.\nAssist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.\nUse the telephone and computer system for reporting and verifying room status.\nRecord all valet laundry for valet cleaners. Check and review incoming laundry at the end of each day to ensure all items have been returned.\nProperly store, secure, and issue supplies as needed to meet business demands.\nEnsure completion of regular maintenance and cleaning projects on a biannual basis.\nEnsure overall guest satisfaction.\nQualifications\nAt least 2 years of progressive experience in a hotel or related field; or a 4-year college degree; or a 2-year college degree and one or more years of related experience.\nSupervisory experience required.\nMust be proficient in Windows, company-approved spreadsheets, and word processing software.\nLong hours may be required at times.\nMedium work: exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.\nMust be able to communicate effectively, both verbally and in writing, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.\nMust be effective at listening to, understanding, and clarifying concerns raised by employees and guests.\nMust be able to multitask and prioritize departmental functions to meet deadlines.\nApproach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.\nAttend all hotel-required meetings and training sessions.\nParticipate in Manager on Duty (M.O.D.) coverage as required.\nMaintain regular attendance in compliance with Highgate Hotel standards, as required by scheduling needs, which may vary according to hotel operations.\nMaintain high standards of personal appearance and grooming, including wearing a nametag.\nComply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operations.\nMaximize efforts toward productivity, identify problem areas, and assist in implementing solutions.\nMust be effective in handling problems, including anticipating, preventing, identifying, and resolving issues as necessary.\nMust be able to understand and evaluate complex information and data from various sources to meet appropriate objectives.\nMust be able to maintain confidentiality of information.\nPerform other duties as requested by management.\nBenefits\nWe are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.\nMedical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions\nPaid holidays\nPaid vacation\nPaid sick leave (provided in accordance with applicable law)\nEmployee assistance program (EAP)\nEducational opportunities / Tuition reimbursement\nPaid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law\nFor Employees Based in Washington:\n8 paid holidays per year\nUp to 20 days of paid vacation per year, based on classification and length of service\nPaid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.\nFor Employees Based in Colorado:\n8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year\nUp to 20 days of paid vacation per year, based on classification and length of service\n6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.\nFor Employees Based in California:\n8 paid holidays per year\nUp to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.\nPaid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.\nPlease note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.\n**The above-referenced benefits do not apply to part-time positions\nPosting Date\nThis job opening was posted on 9.23.26 and will remain open for at least 75 days.","description_format":"text","description_chars":11246,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Milestone celebrations","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Professional Services","Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-03T01:07:22Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.517,"p_room":0.45,"age_days":9,"expected_fill_days":6,"reasons":["conf:0","win:tail","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/highgate-assistant-housekeeping-manager-2","json_url":"https://alion.io/job/highgate-assistant-housekeeping-manager-2.json","meta":{"generated_at":"2026-10-12T09:12:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13896,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1901308},"rest":"https://alion.io/mcp/rest/get_company?id=1901308"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhighgate-assistant-housekeeping-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhighgate-assistant-housekeeping-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhighgate-assistant-housekeeping-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/highgate-assistant-housekeeping-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhighgate-assistant-housekeeping-manager-2"}]}