{"id":3046287,"url":"https://alion.io/job/highgate-assistant-housekeeping-manager-3","title":"Assistant Housekeeping Manager","company":{"id":1901308,"name":"Highgate","domain":"highgate.com","url":"https://alion.io/company/highgate-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":54000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1024},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T00:39:39Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T08:54:11Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Compensation Type\nYearlyHighgate Hotels\nHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com\nOverview\nStep into the future of hospitality at The Atlas Hotel.\nThe Atlas, Boston’s first-of-its-kind hotel, is where local connection meets global inspiration, and hospitality intersects with thought leadership.\nJoin us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration-where every day is a first.\nThe Assistant Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.\nResponsibilities\nMonitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.\nMotivate, coach, counsel, and discipline all housekeeping personnel according to Highgate Hotel SOP's.\nCarry a phone with a Relay option at all times.\nOperate Relay devices efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the hotel.\nMaintain access to Alice at all times, monitor team progress, and report maintenance issues through proper communication.\nMonitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.\nAttend weekly staff meetings and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.\nMaintain and monitor \"Lost and Found\" procedures and policies according to Highgate Hotel standards.\nMaintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.\nAssist in maintaining and controlling all housekeeping equipment.\nMaintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.\nAssist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).\nEnsure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards.\nRecord all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned.\nEnsure guest privacy and security through correctly following Highgate Hotel procedures.\nMonitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.\nConduct pre-shift meetings for Room Attendants and House Attendants.\nRespond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.\nParticipate in M.O.D. coverage as required.\nComply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.\nPractice safe work habits to ensure safety to guests, fellow employees, and self.\nAt the end of the shift, ensure all keys have been turned in and assignments have been completed.\nBe familiar with correct guest room cleaning procedures to assist with cleaning if needed.\nAssist with training of Housekeeping staff.\nInspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.\nIn the absence of the Executive Housekeeper or Assistant Executive Housekeeper, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.\nEstablish and maintain key control system.\nOversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.\nOversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.\nUpdate and reinforce the use of a detailed checklist for each position.\nBalance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.\nEnsure consistency with departmental opening and closing procedures.\nAssist in maintaining required pars of all housekeeping and laundry supplies and all needed supplies and amenities on a monthly or quarterly basis.\nAssist in conducting monthly and quarterly housekeeping inventories on a timely basis.\nPerform other duties as requested by management.\nQualifications\nHigh School diploma or equivalent required. College course work in related field helpful.\nAt least two to three years of progressive experience in a hotel or related field preferred.\nPrevious supervisory responsibility preferred.\nAbility to stand during entire shift.\nMust be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.\nMust be effective at listening to, understanding, and clarifying concerns raised by employees and guests.\nMust be able to multitask and prioritize departmental functions to meet deadlines.\nApproach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.\nAttend all hotel required meetings and trainings.\nMaintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.\nMaintain high standards of personal appearance and grooming, which includes wearing the proper uniform and personal protective equipment (PPE).\nComply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.\nMaximize efforts towards productivity, identify problem areas and assist in implementing solutions.\nMust be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.\nMust be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.\nMust be able to cross-train in other department-related areas.\nMust be able to maintain confidentiality of information.\nMust be able to show initiative, including anticipating guest or operational needs.\nMaintain a warm and friendly demeanor at all times.\nBenefits\nWe are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.\nMedical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions\nPaid holidays\nPaid vacation\nPaid sick leave (provided in accordance with applicable law)\nEmployee assistance program (EAP)\nEducational opportunities / Tuition reimbursement\nPaid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law\nFor Employees Based in Washington:\n8 paid holidays per year\nUp to 20 days of paid vacation per year, based on classification and length of service\nPaid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.\nFor Employees Based in Colorado:\n8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year\nUp to 20 days of paid vacation per year, based on classification and length of service\n6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.\nFor Employees Based in California:\n8 paid holidays per year\nUp to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.\nPaid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.\nPlease note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.\n**The above-referenced benefits do not apply to part-time positions\nPosting Date\nThis job opening was posted on 10/21/2026 and will remain open for at least 75 days.","description_format":"text","description_chars":9916,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Investment","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-22T00:39:39Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":12,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/highgate-assistant-housekeeping-manager-3","json_url":"https://alion.io/job/highgate-assistant-housekeeping-manager-3.json","meta":{"generated_at":"2026-10-25T09:30:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13635,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1901308},"rest":"https://alion.io/mcp/rest/get_company?id=1901308"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhighgate-assistant-housekeeping-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhighgate-assistant-housekeeping-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhighgate-assistant-housekeeping-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/highgate-assistant-housekeeping-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhighgate-assistant-housekeeping-manager-3"}]}