{"id":2662184,"url":"https://alion.io/job/highgate-front-office-manager-8","title":"Front Office Manager","company":{"id":1901308,"name":"Highgate","domain":"highgate.com","url":"https://alion.io/company/highgate-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Honolulu, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":75000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":239},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T01:07:26Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T02:32:34Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Compensation Type\nYearlyHighgate Hotels\nHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.\nLocation\nThe all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki.\nExperience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories.\nOur resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.\nOverview\nThe Front Office Manager is responsible for the management of all aspects of the Front Office Guest Experience Departments while providing all guests with quality service, maximizing room revenue and productivity, and developing managers and employees.\nResponsibilities\nRespond to all guest requests, problems, complaints and/or accidents. Follow up to ensure guest satisfaction.\nMotivate, train, and counsel all Front Office personnel according to hotel standards.\nConduct all Front Office interviews and follow hiring procedures according to Highgate Hotel Standards. \nDevelop employee morale and ensure training of Front Office personnel.\nMaintain a professional working relationship and promote open lines of communication with managers, employees and other departments.\nEnsure implementation of all Highgate Hotel policies and house rules. \nMonitor room inventory to ensure the maximization of rooms revenue and occupancy.\nTour Front Office operating departments daily, greeting employees and soliciting feedback.\nAnalyze rate variance and monitor credit report.\nMonitor and support guest satisfaction surveys and social media platforms.\nMonitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism.\nStrictly enforce front office and accounting SOP’s.\nConduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.\nConduct regular Front Office meetings.\nHave regular performance review meetings with employees\nMonitor labor expenses through schedule approval process and ensure budgeted productivity is met.\nWork in conjunction with the Director of Rooms to prepare the Front Office annual budget.\nOperate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.\nResponsible to cover housekeeping department when the Executive Housekeeper is unavailable\nPartner with other department heads to find efficiencies and ensure operational synergy\nResponsible to ensure effective processes and response time of guest interactive tools to include texting, apps, and social media channels\nCarry a hotel issued cell phone at all times.\nMonitor all V.I.P.'s, special guests, and group requests.\nEnsure overall guest satisfaction.\nInvolvement in the Lobby Ambassador coverage.\nEnsure overall associate satisfaction.\nQualifications\nEducation & Experience:\nAt least 3 years of progressive experience in a hotel or a related field.\nPrevious management experience required.\nKnowledge of Opera PMS preferred.\nMulti-lingual preferred.\n Physical requirements: \nLong hours sometimes required.\nMedium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.\nGeneral Requirements:\nOutstanding verbal and written communication skills with all level of employees and guests.\nMust be effective at listening to, understanding, and clarifying concerns raised by employees and guests.\nAbility to effectively manage in a union environment. \nMust be able to multitask and prioritize departmental functions to meet deadlines.\nApproach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.\nAttend all hotel required meetings and trainings.\nParticipate in M.O.D. coverage as required.\nMaintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.\nMaintain high standards of personal appearance and grooming, including wearing nametags.\nComply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.\nMaximize efforts towards productivity, identify problem areas and assist in implementing solutions.\nMust be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.\nMust be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.\nMust be able to maintain confidentiality of information.\nPerform other duties as requested by management.\nMaintain a warm and friendly demeanor at all times.\nBenefits\nWe are pleased to offer a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.\nMedical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions\nPaid holidays\nPaid vacation\nPaid sick leave (provided in accordance with applicable law)\nEmployee assistance program (EAP)\nEducational opportunities / Tuition reimbursement\nPaid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law\nFor Employees Based in Washington:\n8 paid holidays per year\nUp to 20 days of paid vacation per year, based on classification and length of service\nPaid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.\nFor Employees Based in Colorado:\n8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year\nUp to 20 days of paid vacation per year, based on classification and length of service\n6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.\nFor Employees Based in California:\n8 paid holidays per year\nUp to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.\nPaid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.\nPosting Date\nThis job opening was posted on 10/15/2026 and will remain open for at least 75 days.","description_format":"text","description_chars":8651,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Investment","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-16T01:07:26Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":6,"reasons":["conf:0","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/highgate-front-office-manager-8","json_url":"https://alion.io/job/highgate-front-office-manager-8.json","meta":{"generated_at":"2026-10-17T02:38:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3605,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1901308},"rest":"https://alion.io/mcp/rest/get_company?id=1901308"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhighgate-front-office-manager-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhighgate-front-office-manager-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhighgate-front-office-manager-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/highgate-front-office-manager-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhighgate-front-office-manager-8"}]}