{"id":1736017,"url":"https://alion.io/job/highgate-guest-experience-ambassador","title":"Guest Experience Ambassador","company":{"id":1901308,"name":"Highgate","domain":"highgate.com","url":"https://alion.io/company/highgate-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-03T01:07:22Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-13T03:21:26Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Compensation Type\nHourlyHighgate Hotels\nHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com\nLocation\nOverview\nA Guest Experience Ambassador is responsible for delivering exceptional guest service while supporting the operational functions of the Front Office. This role combines traditional front desk responsibilities with room inventory management and arrival planning to ensure an efficient operation and seamless guest experience. Associates are expected to provide personalized service, manage room assignments, coordinate with operational departments, and maintain brand standards throughout the guest journey.\nResponsibilities\nGuest Service\nWelcome guests in a friendly, professional, and courteous manner.\nComplete guest check-ins and check-outs accurately and efficiently.\nRespond promptly and professionally to guest requests, concerns, and service recovery opportunities.\nPromote Marriott Bonvoy enrollment and hotel upsell opportunities.\nMaintain a positive and engaging guest experience throughout each interaction.\nRooms Control & Inventory Management\nReview daily arrivals, departures, and in-house occupancy to ensure room readiness.\nAssign and coordinate guest room inventory based on operational priorities and guest preferences.\nBlock rooms for VIPs, Elite Members, groups, crew accounts, and special requests.\nMonitor room status and collaborate with Housekeeping and Engineering to expedite room availability.\nIdentify inventory challenges and communicate solutions to leadership.\nOperational Coordination\nMaintain effective communication with Housekeeping, Engineering, Sales, and other departments.\nReview and act upon operational reports and guest requests.\nDocument guest interactions, room moves, maintenance concerns, and service recovery efforts accurately.\nAssist with balancing occupancy, room availability, and special accommodations.\nSupport Front Office operational initiatives and projects as assigned.\nSystems & Technology\nMaintain proficiency in:Opera PMS\nMarriott GXP\nNor1\nInnSpire\nMicrosoft Office Applications\n\nEnsure guest and reservation information is maintained accurately within all applicable systems.\nFinancial & Revenue Responsibilities\nSupport hotel revenue goals through room upgrades and upselling opportunities.\nProcess payments, billing adjustments, and cash handling transactions in accordance with company standards.\nMaintain accuracy in guest folios and financial transactions.\nTeam Responsibilities\nParticipate in departmental training and cross-training initiatives.\nSupport fellow team members and foster a collaborative work environment.\nAttend required meetings and training sessions.\nMaintain company appearance and uniform standards.\nQualifications\nEducation & Experience:\nHigh School Diploma or GED required. \nOne (1) year of hospitality, customer service, or related experience preferred. \nPrevious hotel front desk, reservations, or rooms control experience preferred. \nExperience working with Marriott systems and brand standards is a plus.\nPhysical requirements:\nAbility to stand and walk for extended periods during scheduled shifts. \nAbility to lift and carry up to 25 pounds occasionally. \nAbility to bend, reach, kneel, and perform repetitive motions. \nAbility to operate a computer, telephone, and standard office equipment. \nAbility to work in a fast-paced environment while maintaining attention to detail.\nGeneral Requirements:\nExcellent verbal and written communication skills. \nStrong organizational and time management abilities. \nAbility to multitask and prioritize effectively. \nDemonstrated commitment to guest service excellence. \nAbility to work flexible schedules, including evenings, weekends, and holidays. \nMaintain professionalism and confidentiality in all interactions. \nAdhere to all company policies, procedures, and brand standards.\nBenefits\nWe are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.\nMedical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions\nPaid holidays\nPaid vacation\nPaid sick leave (provided in accordance with applicable law)\nEmployee assistance program (EAP)\nEducational opportunities / Tuition reimbursement\nPaid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law\nFor Employees Based in Washington:\n8 paid holidays per year\nUp to 20 days of paid vacation per year, based on classification and length of service\nPaid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.\nFor Employees Based in Colorado:\n8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year\nUp to 20 days of paid vacation per year, based on classification and length of service\n6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.\nFor Employees Based in California:\n8 paid holidays per year\nUp to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.\nPaid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.\nPlease note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.\n**The above-referenced benefits do not apply to part-time positions\nPosting Date\nThis job opening was posted on 10/2/2026 and will remain open for at least 14 days.","description_format":"text","description_chars":7495,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Flexible schedule","Health insurance","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Professional Services","Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-03T01:07:22Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.46,"p_room":0.45,"age_days":9,"expected_fill_days":6,"reasons":["conf:0","win:tail","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/highgate-guest-experience-ambassador","json_url":"https://alion.io/job/highgate-guest-experience-ambassador.json","meta":{"generated_at":"2026-10-13T03:42:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5902,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1901308},"rest":"https://alion.io/mcp/rest/get_company?id=1901308"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhighgate-guest-experience-ambassador"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhighgate-guest-experience-ambassador"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhighgate-guest-experience-ambassador"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/highgate-guest-experience-ambassador\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhighgate-guest-experience-ambassador"}]}