{"id":1736170,"url":"https://alion.io/job/highgate-guest-services-agent-19","title":"Guest Services Agent","company":{"id":1901308,"name":"Highgate","domain":"highgate.com","url":"https://alion.io/company/highgate-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New Orleans, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-03T01:07:22Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-05T00:02:23Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Compensation Type\nHourlyHighgate Hotels\nHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.\nWith a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.\nWith an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com\nLocation\nLocated just steps away from top Big Easy attractions in the Arts District and French Quarter, this luxury hotel reflects the charm and mystery of New Orleans. Enjoy newly renovated accommodations and the flawless service of a professional, courteous staff that knows how to take care of everything.\nOverview\nThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.\nResponsibilities\nGreet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.\nMaintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).\nAnswer guest inquires about hotel services, facilities and hours of operation in a timely manner.\nEnsure logging and delivery of packages, mail and messages to guests and meeting rooms.\nReview Front Office log and Trace File daily.\nAnswer inquires from guests regarding restaurants, transportation, entertainment, etc.\nFollow all cash handling and credit policies.\nBe aware of all rates, packages and special promotions as listed in the Red Book.\nBe familiar with all in-house groups.\nBe aware of closed out and restricted dates.\nObtain all necessary information when taking room reservations and follow the rate-quoting scenario.\nBe familiar with hospitality terminology.\nHave knowledge of emergency procedures and assist as needed.\nHandle check-ins and checkouts in a friendly, efficient and courteous manner.\nUse proper two-way radio etiquette at all times when communicating with other employees.\nFully comprehend and be able to operate all relevant aspects of the Front Desk computer system.\nBe able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.\nBe able to complete a bucket check, room rate verification report, and housekeeping report.\nBalance and prepare individual paperwork for closing of shift according to hotel standards.\nMaintain and market promotions and guest programs.\nMaintain a clean work area.\nAssist guests with safe deposit boxes.\nQualifications\nCollege course work in related field helpful.\nExperience in a hotel or a related field preferred.\nHigh School diploma or equivalent required.\nComputer experience required.\nCustomer Services experience preferred.\nFlexible and long hours sometimes required.\nLight work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.\nAbility to stand during entire shift.\nMaintain a warm and friendly demeanor at all times.\nMust be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.\nMust be effective at listening to, understanding, and clarifying concerns raised by employees and guests.\nMust be able to multitask and prioritize departmental functions to meet deadlines.\nApproach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.\nAttend all hotel required meetings and trainings.\nMaintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.\nMaintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.\nComply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.\nMaximize efforts towards productivity, identify problem areas and assist in implementing solutions.\nMust be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.\nMust be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.\nMust be able to cross-train in other hotel related areas.\nMust be able to maintain confidentiality of information.\nMust be able to show initiative, including anticipating guest or operational needs.\nPerform other duties as requested by management.\nBenefits\nMedical/Dental/Vision\nFree Life Insurance\n401K\nPTO/Holiday Pay\nHotel Room Stay Discounts\nDiscounted Parking\nPosting Date\n9/29/2026","description_format":"text","description_chars":5427,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Professional Services","Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-03T01:07:22Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.895,"p_room":1,"age_days":1,"expected_fill_days":5,"reasons":["conf:2","wave","win:early","comp:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/highgate-guest-services-agent-19","json_url":"https://alion.io/job/highgate-guest-services-agent-19.json","meta":{"generated_at":"2026-10-05T02:23:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3164,"day_limit":5000,"remaining_today":1836,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}