{"id":4081426,"url":"https://alion.io/job/highgate-housekeeping-manager-12","title":"Housekeeping Manager","company":{"id":1901308,"name":"Highgate","domain":"highgate.com","url":"https://alion.io/company/highgate-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":14,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paradise Valley, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-11T17:26:12Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T17:26:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Compensation Type\nYearlyHighgate Hotels\nHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com\nLocation\nAn authentic Arizona experience awaits at the Kimpton Miralina Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain.\nOverview\nThe Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.\nResponsibilities\nEmployees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.\nRespond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.\nMotivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's.\nEnsure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.\nMaintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.\nAssist in maintaining and controlling all housekeeping equipment.\nAssist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).\nEnsure that large guestroom turns are managed efficiently.\nEnsure consistency with departmental opening and closing procedures.\nCarry a pager at all times.\nPrepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's.\nDevelop employee morale and ensure training of Housekeeping personnel.\nInspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.\nAssist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.\nEnsure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards.\nAssist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.\nAssist in conducting monthly and quarterly Housekeeping inventories on a timely basis.\nEnsure guest privacy and security through correctly following Highgate Hotel procedures.\nMonitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.\nConduct pre-shift meetings for room attendants and housemen.\nRespond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.\nBalance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.\nAssist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.\nAssist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.\nMaintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.\nMaintain a professional working relationship and promote open lines of communication with managers, employees and other departments.\nEnsure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.\nEnsure sign off of all Service Standards by Position competencies for Housekeeping staff.\nOperate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.\nManage and organize large turn days (including group check-ins or check-outs).\nMonitor out-of-order, out-of-service, discrepant and show rooms.\nMust maintain constant communication with Guest Services.\nMonitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.\nAttend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards.\nMaintain and monitor \"Lost and Found\" procedures and policies according to Highgate Hotel standards.\nMaintain key control system for house keys.\nEnsure participation within department for monthly Highgate Hotel team meeting.\nFocus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.\nMonitor all V.I.P.'s, special guests and requests.\nReview Housekeeping log book and Guest Request log on a daily basis.\nAssist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.\nUse the telephone and computer system for reporting and verifying room status.\nRecord all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned.\nProperly store, secure and issue supplies as needed to meet business demands.\nEnsure completion of regular maintenance and cleaning projects on a biannual basis.\nEnsure overall guest satisfaction.\nQualifications\nAt least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience.\nSupervisory experience required.\nMust be proficient in Windows, Company approved spreadsheets and word processing.\nLong hours sometimes required.\nMedium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.\nMust be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.\nMust be effective at listening to, understanding, and clarifying concerns raised by employees and guests.\nMust be able to multitask and prioritize departmental functions to meet deadlines.\nApproach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.\nAttend all hotel required meetings and trainings.\nParticipate in M.O.D. coverage as required.\nMaintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.\nMaintain high standards of personal appearance and grooming, including wearing nametags.\nComply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.\nMaximize efforts towards productivity, identify problem areas and assist in implementing solutions.\nMust be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.\nMust be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.\nBenefits\nHighgate offers the following benefits package for this position:\nMedical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance\n401(k) Retirement Plan with employer matching contributions\nPaid holidays\nPaid vacation\nPaid sick leave (provided in accordance with applicable law)\nEmployee assistance program (EAP)\nTuition reimbursement\nPaid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law\n Please click here for additional benefit details for the states of Washington, Colorado, and California.\nPosting Date\nThis job opening was posted on 11/11/2026 and will remain open for at least 14 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