{"id":4178480,"url":"https://alion.io/job/highgate-operations-manager-6","title":"Operations Manager","company":{"id":1901308,"name":"Highgate","domain":"highgate.com","url":"https://alion.io/company/highgate-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":14,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Livonia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T16:49:01Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T12:43:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Compensation Type\nYearlyHighgate Hotels\nHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com\nLocation\nResidence Inn Livonia\n17250 Fox DrLivonia, MI 48152Overview\nThe Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.\nResponsibilities\nAssist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering)\nProvide strong lobby presence to assist front desk agents and guest\nProvide all aspects of shift coverage in F&B operations as needed\nBalance the hotel room type inventory\nEnsure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards)\nMonitor and action Nor 1 upsell program\nHandle guest’s special requests and customer complaints during shift.\nPerform all other front desk duties and responsibilities.\nInvestigate and handle complaints, disturbances, emergencies, etc. during shift\nManage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed\nCoach, train, counsel hourly associates and administer discipline as needed\nPerform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.\nPrepare, copy, and distribute reports as required.\nHandle special guest requests.\nAttend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.\nAttend all hotel required meetings and trainings.\nParticipate in M.O.D. coverage as required.\nQualifications\nAt least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field. \nPrevious supervisory responsibilities\nMust be proficient in Windows, Company approved spreadsheets and word processing.\nLong hours sometimes required.\nSedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.\nMust be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.\nMust be effective at listening to, understanding, and clarifying concerns raised by employees and guests.\nMust be able to multitask and prioritize departmental functions to meet deadlines.\nApproach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.\nMaintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.\nMaintain high standards of personal appearance and grooming, which include wearing nametags.\nComply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.\nMaximize efforts towards productivity, identify problem areas and assist in implementing solutions.\nMust be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.\nMust be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.\nMust be able to maintain confidentiality of information.\nPerform other duties as requested by manager\nBenefits\nHighgate offers the following benefits package for this position:\nMedical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance\n401(k) Retirement Plan with employer matching contributions\nPaid holidays\nPaid vacation\nPaid sick leave (provided in accordance with applicable law)\nEmployee assistance program (EAP)\nTuition reimbursement\nPaid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law\n Please click here for additional benefit details for the states of Washington, Colorado, and California.\nPosting Date\nThis job opening was posted on November 12, 2026 and will remain open for at least 14 days.","description_format":"text","description_chars":5430,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Retirement plans","Vision 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