{"id":3090757,"url":"https://alion.io/job/highgate-rooms-controller","title":"Rooms Controller","company":{"id":1901308,"name":"Highgate","domain":"highgate.com","url":"https://alion.io/company/highgate-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":195000,"period":"year","method":"role_country_seniority_unknown","sample_n":12606},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T14:44:09Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T04:04:51Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Compensation Type\nYearlyHighgate Hotels\nHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.\nWith a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.\nWith an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com\nLocation\nPark Lane New York, situated on Billionaires’ Row - home to the world’s most coveted addresses onCentral Park South - has been completely reimagined as a departure from its neighbors and serves as aunique and inclusive retreat within walking distance of the city’s cultural hubs including Lincoln Center,Carnegie Hall, 5th Avenue shopping, and the Museum of Modern Art. The 47-story property features 610rooms - nearly half of which provide sweeping park-facing views - and 11,000 square feet of reimaginedindoor and outdoor event space. A fitness center perched on the fifth floor offers state-of-the-artequipment and its own separate outdoor terrace. The reimagined hotel features three new food & beverage venues throughout the hotel including an 80-seat lobby bar with an outdoor promenade, an intimate restaurant on the hotel’s second floor, and CentralPark South’s only rooftop lounge atop the hotel. Perched on the 47th floor, the cocktail bar will treat guests to a one-of-a-kind experience against the backdrop of Manhattan's sprawling skyline and park.\nOverview\nThe Rooms Controller partners closely with Front Office, Housekeeping, Revenue Management, Sales, Food & Beverage, and Finance to ensure accurate inventory control, smooth arrivals and departures, and thoughtful handling of guest needs. Success in this role requires strong judgment, attention to detail, and the ability to balance guest experience with commercial outcomes.\nResponsibilities\nInventory & Room Control\nBalance daily room inventory across transient, group, and contracted business, ensuring alignment with forecasted demand and operational realities.\nBlock the house strategically, accounting for VIPs, groups, extended stays, maintenance, housekeeping flow, and special guest requirements.\nClear daily due-outs and resolve room status discrepancies to maintain system accuracy and support seamless check-in experiences.\nRevenue & Upsell Management\nManage and optimize the Nor1 upsell platform, ensuring inventory accuracy and consistent fulfillment of confirmed upgrades.\nPartner closely with Revenue Management to support yield strategies, overbooking controls, sell-out dates, and compression management.\nMonitor room-type availability and assist with inventory decisions that maximize both guest satisfaction and revenue performance.\nGuest Satisfaction & Brand Quality\nReview, respond to, and analyze all guest satisfaction surveys, including Hyatt channels and third-party platforms.\nCompile and maintain guest satisfaction score dashboards, highlighting trends, root causes, and improvement opportunities.\nShare insights with leadership and department heads to drive service recovery, training focus, and continuous improvements supporting Hyatt’s commitment to listening and learning from our guests.\nOTA & Distribution Channel Management\nManage all OTA extranets, ensuring accuracy of rates, availability, restrictions, and content.\nRespond promptly to OTA inquiries, reservation issues, and guest feedback, protecting both revenue and brand reputation.\nAnalyze OTA performance data to identify booking trends, production shifts, and optimization opportunities.\nGroup & Contract Management (Front Desk related)\nManage group room blocks from contract loading through departure, including rooming lists, pickup monitoring, cut-off management, and block adjustments.\nCoordinate closely with Sales, Front Office, and Revenue to ensure group inventory is optimized and released appropriately.\nSupport group routing, billing instructions, and special arrangements to ensure smooth execution and billing accuracy.\nBilling, Folios & Financial Coordination (Front Desk related)\nAssist with routing and billing setup for individual and group reservations.\nMonitor, research, and resolve open folios, PM accounts, and unsettled balances.\nSettle and close open folios in close coordination with the Finance team, ensuring compliance with internal controls and audit standards.\nFront Office Operations Support\nMaintain and order supplies necessary for front desk and guest-facing operations.\nPrepare guest vouchers for Food & Beverage outlets, ensuring accurate tracking and authorization.\nSupport front office leadership during high-occupancy periods, special events, and peak arrival days.\nControl & communicate OOO rooms daily.\nAssist with walks and arranging alternate accommodations.\nEnsure rate codes match reservations\nInterdepartmental Collaboration\nMaintain daily communication with Housekeeping regarding room priorities, early arrivals, late departures, and service recovery needs.\nCoordinate with Food & Beverage on VIP amenities, vouchers, and group-related guest arrangements.\nServe as a trusted liaison between departments to ensure alignment, clarity, and consistent guest experiences.\nQualifications\nQualifications & Skills\nPrior experience in Front Office, Rooms Operations, Reservations, or a similar role in a large hotel environment preferred.\nWorking knowledge of PMS, OTA extranets, upsell platforms, and guest satisfaction tools.\nStrong analytical, organizational, and problem-solving skills.\nClear communicator with the ability to collaborate across departments.\nComfortable operating in a fast-paced, high-volume, urban hotel setting.\nBenefits\nWe are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.\nMedical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions\nPaid holidays\nPaid vacation\nPaid sick leave (provided in accordance with applicable law)\nEmployee assistance program (EAP)\nEducational opportunities / Tuition reimbursement\nPaid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law\nFor Employees Based in Washington:\n8 paid holidays per year\nUp to 20 days of paid vacation per year, based on classification and length of service\nPaid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.\nFor Employees Based in Colorado:\n8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year\nUp to 20 days of paid vacation per year, based on classification and length of service\n6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.\nFor Employees Based in California:\n8 paid holidays per year\nUp to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.\nPaid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.\nPlease note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.\n**The above-referenced benefits do not apply to part-time positions\nPosting Date\nThis job opening was posted on October 22,2026 and will remain open for at least 75 days.","description_format":"text","description_chars":9018,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Investment","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-22T14:44:09Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.897,"p_room":1,"age_days":3,"expected_fill_days":12,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/highgate-rooms-controller","json_url":"https://alion.io/job/highgate-rooms-controller.json","meta":{"generated_at":"2026-10-26T07:58:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10531,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1901308},"rest":"https://alion.io/mcp/rest/get_company?id=1901308"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhighgate-rooms-controller"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhighgate-rooms-controller"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhighgate-rooms-controller"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/highgate-rooms-controller\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhighgate-rooms-controller"}]}