{"id":2745606,"url":"https://alion.io/job/highgate-senior-reservations-manager","title":"Senior Reservations Manager","company":{"id":1901308,"name":"Highgate","domain":"highgate.com","url":"https://alion.io/company/highgate-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":98000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":163},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-16T22:21:37Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T21:59:11Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Compensation Type\nYearlyHighgate Hotels\nHighgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com\nOverview\nThe Senior Reservations Manager is responsible for maximizing Rooms revenue through management of the hotel’s room inventory, and for assisting in managing of the day-to-day activities and duties of the Reservations Department.\nResponsibilities\nMaximize room revenue and occupancy by reviewing status daily. Monitor selling status of house daily, such as: flash report, allowances, etc.\nAttend daily and weekly Revenue Strategy meetings.\nFollows the Revenue Strategy program according to SOP.\nReview arrivals report and daily flash report to ensure accuracy.\nBe completely competent in all PMS functions used by Reservations.\nMonitor competitors for occupancy and rate, and recommend changes based on findings.\nBe knowledgeable on property information (outlets, hours of operation, etc.) and ensure the staff is trained to communicate hotel information to callers.\nComply with hotel policies on billing, routing, master accounts, A/R accounts and PM accounts.\nEnsure timely processing of travel agent checks.\nControl suite inventory.\nMaintain rate integrity program.\nMake weekly test calls according to hotel standards.\nBe knowledgeable about the uses and functions of, GDS FTCRS and OPERA.\nEnsure that Forecast is completed on a timely basis, according to SOP's.\nMaintain a professional working relationship and promote open lines of communication with managers, employees and other departments.\nAssist in preparation of monthly revenue and occupancy forecasting.\nKnow the hotel’s rate quoting standards.\nComplete weekly work schedule for reservation sales agents according to business forecast, payroll budget guidelines and productivity requirements.\nProcess/correct daily payroll sheets.\nFollow and enforce all hotel credit policies.\nUnderstand and follow Revenue Strategy restrictions.\nBe familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or VIP programs, and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs.\nUpdate group information daily. Maintain and be familiar with future group blocks.\nCommunicate availability/close outs to wholesalers.\nMonitor all V.I.P.'s, special guests and requests.\nMaintain required pars of all Reservations and stationary supplies.\nReview Reservations log book and Guest Request log on a daily basis.\nMaintain an organized and comprehensive filing system with documentation of reservations, reports, restrictions, etc.\nQualifications\nA 4-year college degree; or a 2-year college degree and at least 1 year of related experience; or at least two to three years of experience in a hotel or related field required.\nPrevious management experience preferred.\nMust be proficient in Windows and company approved spreadsheets and word processing.\nFlexible and long hours sometimes required.\nLight work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.\nMaintain a warm and friendly demeanor at all times.\nMust be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.\nMust be effective at listening to, understanding, and clarifying concerns raised by employees and guests.\nMust be able to multitask and prioritize departmental functions to meet deadlines.\nApproach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.\nAttend all hotel required meetings and trainings.\nMaintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.\nMaintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.\nComply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.\nMaximize efforts towards productivity, identify problem areas and assist in implementing solutions.\nMust be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.\nMust be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.\nMust be able to cross-train in other hotel related areas.\nMust be able to maintain confidentiality of information.\nMust be able to show initiative, including anticipating guest or operational needs.\nBenefits\nWe are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.\nMedical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions\nPaid holidays\nPaid vacation\nPaid sick leave (provided in accordance with applicable law)\nEmployee assistance program (EAP)\nEducational opportunities / Tuition reimbursement\nPaid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law\nFor Employees Based in Washington:\n8 paid holidays per year\nUp to 20 days of paid vacation per year, based on classification and length of service\nPaid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.\nFor Employees Based in Colorado:\n8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year\nUp to 20 days of paid vacation per year, based on classification and length of service\n6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.\nFor Employees Based in California:\n8 paid holidays per year\nUp to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.\nPaid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.\nPlease note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.\n**The above-referenced benefits do not apply to part-time positions\nPosting Date\nThis job opening was posted on August 31, 2026 and will remain open for at least 75 days.","description_format":"text","description_chars":8279,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate Investment","Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-16T22:21:37Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/highgate-senior-reservations-manager","json_url":"https://alion.io/job/highgate-senior-reservations-manager.json","meta":{"generated_at":"2026-10-19T01:13:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":502,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1901308},"rest":"https://alion.io/mcp/rest/get_company?id=1901308"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhighgate-senior-reservations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhighgate-senior-reservations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhighgate-senior-reservations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/highgate-senior-reservations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhighgate-senior-reservations-manager"}]}