{"id":4194260,"url":"https://alion.io/job/highland-electric-fleets-fleet-reliability-engineer","title":"Fleet Reliability Engineer","company":{"id":7945,"name":"Highland Electric Fleets","domain":"highlandfleets.com","url":"https://alion.io/company/highlandfleets","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":90,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0.25,"time_to_fill_p50_days":49,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":125000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T14:29:52Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T20:12:29Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Summary:\nAs a Fleet Reliability Engineer, you will play a critical role in ensuring the uptime, reliability, and performance of Highland’s electric vehicle (EV) fleet. You will become a subject matter expert in Highland’s vehicle technology stack-spanning across all vehicle OEMs we deploy, telemetry platforms, Highland’s internal operations platforms, and our ticketing and enterprise asset management systems. Your work will directly support operational excellence, rapid issue resolution, and continuous collaboration and improvement across the organization by identifying remote paths to resolution, issue resolution, relationship building, and assisting our field services team.\nKey Responsibilities:\nServe as a subject matter expert across Highland’s vehicle portfolio, inclusive of vehicle OEM digital platforms, vehicle OEM technician tooling (software and hardware), first and third party vehicle telemetry systems, and vehicle interoperability.\nWork closely with our Charge Reliability Engineering Manager and Commissioning and Quality teams to address any vehicle-side issues, or vice-versa. Drive quality improvements across our vehicle portfolio and vehicle processes.\nInvestigate and resolve systemic technical issues raised by Customer Success, Technical Operations, and/or Field Service teams through on-site and/or remote diagnostics and support.\nUpon resolution of an issue, ensure that all data and learnings are fed into our tickets, workorders, and internal Knowledgebase and Training platforms for future optimization.\nCollaborate with vehicle OEM partners to troubleshoot open issues, coordinate hardware/software fixes/updates as part of OEM-led or internally-created campaigns\nDocument technical knowledge, resolutions, and standard operating procedures in internal playbooks to promote knowledge sharing and issue prevention.\nWork with internal departments and OEMs on vehicle equipment selection and specifications\nSupport internal and external training teams with vehicle technical knowledge\nSupport the development and refinement of our proactive Remote Monitoring & Diagnostics (RM&D) platform\nMonitor and validate internal dashboards and analytics platforms to ensure accurate, actionable data on fleet performance\nProvide remote support to field technicians and reliability managers across the country\nParticipate in R&D testing efforts to validate new hardware/software components and contribute insights to ongoing technology improvements.\nWork cross-functionally with Engineering, Support, and Success teams to ensure that reliability insights inform broader operational and product strategies, and drive OEM improvements.\nLead a small team of vehicle engineers as we scale\nPromote a collaborative, open-minded work environment and actively contribute to continuous improvement across departments.\nQualifications:\nMinimum 5 Years + of experience in fleet maintenance (combination of heavy, medium, and light duty vehicle maintenance and repair) with understanding of electric vehicle diagnostics and troubleshooting\nStrong background and comfort with vehicle CAN logging and CAN analysis, vehicle telemetry technologies, and OEM vehicle tooling\nKnowledge of ATA and VMRS codes.\nPrefer Master ASE Technician Certification in one of the following series; A, S, H, or T.\nFamiliarity with electric vehicles and EVSE maintenance and repair preferred, but not required\nProficient in Microsoft Office applications (Word, PowerPoint, and Excel), Google Workspace required. \nComfort with using AI tools and platforms a must, for data analysis and custom tool creation\nAbility to effectively communicate both verbally and in writing\nExercise considerable skill, judgment, and discretion in establishing and maintaining good working relationships with internal and external customers as well as many company departments\nDemonstrated ability to make sound technical decisions, and execute on them.","description_format":"text","description_chars":3921,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Fleet Management","EV Charging"],"lifecycle":[{"event":"open","at":"2026-11-12T20:12:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":49,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T21:20:57Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":false},"html_url":"https://alion.io/job/highland-electric-fleets-fleet-reliability-engineer","json_url":"https://alion.io/job/highland-electric-fleets-fleet-reliability-engineer.json","meta":{"generated_at":"2026-11-12T21:20:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45150,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7945},"rest":"https://alion.io/mcp/rest/get_company?id=7945"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhighland-electric-fleets-fleet-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhighland-electric-fleets-fleet-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhighland-electric-fleets-fleet-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/highland-electric-fleets-fleet-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhighland-electric-fleets-fleet-reliability-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4194260}},{"tool":"search_jobs","arguments":{"company":"highlandfleets.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4194260},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}