{"id":3290533,"url":"https://alion.io/job/highlevel-engineering-manager-ii-whatsapp","title":"Engineering Manager II - Whatsapp","company":{"id":3882884,"name":"HighLevel","domain":"highlevel.co","url":"https://alion.io/company/highlevel-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":106000,"max_usd":264000,"period":"year","method":"global_role_seniority_cell","sample_n":2356},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Embeddings","optional":false},{"name":"Firestore","optional":false},{"name":"Grafana","optional":false},{"name":"Hallucination","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Nest.JS","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Prometheus","optional":false},{"name":"Redis","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"WhatsApp","optional":false},{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true},{"name":"Twilio","optional":true}],"status":"live","first_seen_at":"2026-10-15T17:04:25Z","employer_posted_date":null,"last_verified_at":"2026-10-15T17:04:25Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\nAbout the Role\nWe are seeking a visionary Engineering Manager to spearhead our WhatsApp Team — the engine behind one of HighLevel’s most explosive growth stories. For our rapidly expanding global customer base, this isn’t just a feature; it is their lifeline and primary gateway for engaging with their own customers at scale.\nThis team architecturally owns the entire WhatsApp ecosystem: frictionless onboarding, complex WABA management, template lifecycles, high-throughput message delivery, and the sophisticated usage metering that powers our monetization. Operating at the intersection of our product ambitions and Meta’s global business platform, you will navigate a high-stakes environment where roadmap velocity meets the technical rigor of massive-scale API integrations. external platform's rate limits, policy changes and API deprecations as by our own product ambitions.\nWith adoption outpacing original architecture, your mission is pure-play core engineering: re-architecting for the next order of magnitude. You will solve for extreme deliverability under bursty load, resilient webhook ingestion, and ironclad tenant isolation. Leading a world-class team of 8+ engineers, you will own the technical destiny of a product that is scaling faster than the market, partnering with cross-functional leaders to ensure reliability never flinches in the face of hyper-growth.\nResponsibilities\nArchitect for massive scale: Own the high-level architecture and scaling decisions for core Phone platform components, including CPaaS abstractions, provider adapters, and shared messaging/voice APIs that support billions of monthly events.\n\nOwn Phone Billing end to end: usage metering, rating, reserve/commit lifecycle, idempotency, reconciliation, and audit trails for the Phone and WhatsApp channels - with zero tolerance for double-charging or lost usage\n\nLead the evolution of Trust & Compliance systems into a configuration-driven, rules-based platform that adapts to new regulatory and carrier requirements without invasive engineering change\n\nWork hands-on with technologies like NestJS, Firestore, MongoDB, PostgreSQL, Redis, Queuing Systems, Data Warehousing Systems and Service Mesh-based microservices\n\nDrive high-concurrency innovation: Lead the design and execution of cross-cutting initiatives to improve reliability, latency, and throughput across time-sensitive APIs and workflows serving millions of businesses.\n\nDrive observability and resilience by evolving our monitoring, alerting (Prometheus/Grafana), and incident response strategies - including the financial invariants that must be alerted on, not just the technical ones\n\nLeverage LLMs and AI tools to write, refactor, test, and debug code efficiently - while implementing guardrails to reduce hallucination and boost reliability\n\nPartner with product, infra, security, finance and legal teams to ensure data integrity, access control, and compliance across phone services\n\nDevelop EM I leaders and senior engineers, build leadership pipeline, succession planning and raise the hiring bar\n\nParticipate in design reviews, deep dives, and on-call rotations to support a high-bar culture of accountability and operational excellence\n\nRequirements\n9+ years of backend engineering experience with 2+ years of leadership, with a proven track record of designing fault-tolerant systems that operate at a scale of billions of hits or events.\n\nDeep expertise in distributed systems, event-driven architectures, and asynchronous job processing\n\nDemonstrated experience building systems where correctness is non-negotiable - metering, ledgers, billing, payments, or comparable transactional domains - with a working grasp of idempotency, exactly-once semantics, and reconciliation\n\nProven experience optimizing availability, performance, and reliability in real-world systems under load\n\nStrong experience with relational and NoSQL data models (especially with complex transactional data)\n\nExperience designing policy- or rules-driven systems that evolve with external requirements rather than hard-coding them\n\nFamiliarity with monitoring, SLOs, and root-cause analysis in production environments\n\nFamiliarity with hallucination mitigation strategies (e.g., code constraints, test scaffolding, embeddings, context injection)\n\nExcellent communication and cross-functional collaboration skills, including with Finance, Legal and external partners\n\nA pragmatic, hands-on leader who balances long-term vision with iterative execution\n\nPreferred Experience\nExperience with usage-based billing or metering engines in a high-volume product, specifically managing millions of transactional events per hour.\n\nExposure to telecom trust and compliance regimes - 10DLC, toll-free verification, TCPA/TSR, DLT, carrier filtering or number portability\n\nExperience building provider-agnostic integration layers across multiple third-party vendors\n\nExperience working with AI Tools, Communication APIs (Twilio, Plivo etc)\n\nContributions to open-source tools, internal platforms, or engineering blogs\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n\nOriginally posted on Himalayas","description_format":"text","description_chars":7331,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Marketing Automation"],"lifecycle":[{"event":"open","at":"2026-10-26T19:11:04Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.88,"p_room":0.9,"age_days":13,"expected_fill_days":30,"reasons":["seen:13","velocity","win:mid","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/highlevel-engineering-manager-ii-whatsapp","json_url":"https://alion.io/job/highlevel-engineering-manager-ii-whatsapp.json","meta":{"generated_at":"2026-10-29T14:40:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22087,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3882884},"rest":"https://alion.io/mcp/rest/get_company?id=3882884"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhighlevel-engineering-manager-ii-whatsapp"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhighlevel-engineering-manager-ii-whatsapp"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhighlevel-engineering-manager-ii-whatsapp"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/highlevel-engineering-manager-ii-whatsapp\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhighlevel-engineering-manager-ii-whatsapp"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3290533}},{"tool":"search_jobs","arguments":{"company":"highlevel.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3290533},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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