{"id":3290257,"url":"https://alion.io/job/highlevel-sr-engineering-manager-commerce","title":"Sr. Engineering Manager - Commerce","company":{"id":3882884,"name":"HighLevel","domain":"highlevel.co","url":"https://alion.io/company/highlevel-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":108000,"max_usd":269000,"period":"year","method":"global_role_seniority_cell","sample_n":2356},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"ClickHouse","optional":false},{"name":"Firestore","optional":false},{"name":"GCP","optional":false},{"name":"Go","optional":false},{"name":"Google GKE","optional":false},{"name":"gRPC","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"Redis","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-18T13:12:53Z","employer_posted_date":null,"last_verified_at":"2026-09-18T13:12:53Z","board_verified":false,"closed_at":null,"days_open":43,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":43},"description":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts.About the Role:We're looking for a Senior Engineering Manager to lead the team building HighLevel's Payments Platform. This leader will own the execution, reliability, and evolution of the platform that powers checkout, subscriptions, payment orchestration, invoicing, and financial reconciliation at scale.\n\nThis is a hands-on technical leadership role where you'll partner closely with Product, Design, Finance, Support, Infrastructure, and other engineering teams to deliver reliable, secure, and scalable payment experiences. You'll build and grow a high-performing engineering team while driving technical strategy, operational excellence, and stakeholder alignment.Requirements:\n12+ years of experience building scalable backend distributed systems, including 5+ years working with Go\n\n5+ years of experience managing software engineering teams delivering large-scale backend platforms\n\nProven experience leading teams responsible for business-critical distributed systems with high availability and reliability requirements\n\nExperience partnering with Product Managers and cross-functional stakeholders to define roadmaps, manage priorities, and deliver customer-facing capabilities\n\nStrong track record of hiring, coaching, mentoring, and growing engineering talent\n\nDeep understanding of distributed systems including event-driven architectures, asynchronous messaging, consistency models, idempotency, concurrency control, and resilience patterns\n\nExperience with Kubernetes/GKE, GCP services (Pub/Sub, Redis, MongoDB/Firestore, ClickHouse), CI/CD, and cloud-native infrastructure\n\nStrong understanding of API lifecycle management including protobuf, ConnectRPC/gRPC, versioning strategies, and contract testing\n\nExperience driving engineering operational excellence through SLIs/SLOs, observability, incident management, disaster recovery, and capacity planning\n\nFamiliarity with security and compliance best practices including PCI, secrets management, data governance, and privacy controls\n\nExcellent communication skills with experience presenting technical strategy, delivery updates, and architectural decisions to senior stakeholders and executives\n\nWhat You'll Lead: \nTeam Leadership:\n\nTeam growth, hiring, mentoring, and performance management\n\nCareer development and succession planning\n\nEngineering culture focused on ownership and continuous improvement\n\nPlatform Delivery\n\nEnd-to-end execution of Payments Platform initiatives\n\nCross-functional roadmap planning and prioritization\n\nDelivery predictability across multiple workstreams\n\nTechnical Excellence\n\nPlatform architecture evolution in partnership with senior technical leaders\n\nReliability strategy including SLIs, SLOs, capacity planning, and incident management\n\nAPI governance, data lifecycle management, and operational excellence\n\nStakeholder Management\n\nProduct roadmap planning and execution\n\nExecutive communication and engineering updates\n\nCross-functional collaboration across Product, Infrastructure, Finance, Compliance, Support, and Security\n\nManaging competing priorities while balancing customer outcomes and technical investments\n\nResponsibilities:\n- Lead and Grow a High-Performing Engineering Team:Build, mentor, and scale a high-performing team of backend engineers\n\nCreate an environment of ownership, accountability, continuous learning, and technical excellence\n\nCoach engineers through regular feedback, career development, performance management, and growth planning\n\nDrive hiring strategy, interview quality, onboarding, and succession planning\n\nFoster engineering best practices through design reviews, code quality, technical mentorship, and knowledge sharing\n\n- Drive Execution & Delivery:Own execution for the Payments Platform roadmap, ensuring predictable delivery across multiple concurrent initiatives\n\nBalance business priorities with long-term platform investments, technical debt reduction, and reliability improvements\n\nCoordinate cross-team dependencies while proactively identifying risks, blockers, and execution gaps\n\nLead sprint planning, roadmap planning, estimation, prioritization, and delivery reviews\n\nEnsure engineering teams consistently deliver high-quality, maintainable software\n\n- Partner with Cross-functional Stakeholders:Work closely with Product, Finance, Compliance, Customer Success, Marketing, Infrastructure, and Security teams to translate business objectives into technical roadmaps\n\nCommunicate engineering tradeoffs, delivery timelines, risks, and technical decisions to executive stakeholders\n\nAlign multiple engineering teams around shared architectural decisions, platform capabilities, and operational goals\n\nDrive roadmap planning while balancing customer impact, platform scalability, and engineering investments\n\n- Own Platform Reliability & Operational Excellence:Lead the team responsible for highly available, planet-scale payment infrastructure including checkout, subscriptions, payment orchestration, invoicing, ledger, and reconciliation services\n\nEnsure the team designs resilient distributed systems using patterns such as:\n\nIdempotency\n\nRetry strategies\n\nCircuit breakers\n\nSaga/Outbox patterns\n\nGraceful degradation\n\nMulti-region failover\n\nChampion production excellence through:\n\nSLO ownership\n\nError budgets\n\nIncident management\n\nDisaster recovery planning\n\nCapacity planning\n\nOperational readiness reviews\n\n- Drive Technical Strategy:Partner with Staff and Principal Engineers to evolve platform architecture and technical direction\n\nGuide architectural decisions around:\n\nDomain Driven Design\n\nAPI governance\n\nEvent-driven systems\n\nService boundaries\n\nData consistency models\n\nEnsure engineering teams maintain strong engineering standards for API lifecycle management, schema evolution, observability, security, and platform reliability\n\nLead technical planning while balancing scalability, maintainability, delivery speed, and operational cost\n\n- Champion Engineering Excellence:Establish engineering standards for:\n\nAPI design\n\nCode quality\n\nTesting strategy\n\nCI/CD\n\nDocumentation\n\nOperational readiness\n\nPromote a strong engineering culture through design reviews, RFCs, ADRs, postmortems, and continuous improvement initiatives\n\nDrive adoption of developer productivity improvements including service templates, automated testing, observability, and deployment tooling\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n\nOriginally posted on Himalayas","description_format":"text","description_chars":8621,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","CRM Software","Marketing Automation"],"lifecycle":[{"event":"open","at":"2026-10-26T19:11:04Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.782,"p_room":0.44,"age_days":42,"expected_fill_days":29,"reasons":["seen:42","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/highlevel-sr-engineering-manager-commerce","json_url":"https://alion.io/job/highlevel-sr-engineering-manager-commerce.json","meta":{"generated_at":"2026-10-31T13:38:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21171,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3882884},"rest":"https://alion.io/mcp/rest/get_company?id=3882884"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhighlevel-sr-engineering-manager-commerce"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhighlevel-sr-engineering-manager-commerce"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhighlevel-sr-engineering-manager-commerce"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/highlevel-sr-engineering-manager-commerce\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhighlevel-sr-engineering-manager-commerce"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3290257}},{"tool":"search_jobs","arguments":{"company":"highlevel.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3290257},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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