{"id":3290292,"url":"https://alion.io/job/highlevel-sr-product-analyst-ai-products","title":"Sr. Product Analyst - AI Products","company":{"id":3882884,"name":"HighLevel","domain":"highlevel.co","url":"https://alion.io/company/highlevel-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":162000,"period":"year","method":"global_role_seniority_cell","sample_n":3468},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ClickHouse","optional":false},{"name":"Python","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"Superset","optional":false},{"name":"Tableau","optional":false},{"name":"dbt","optional":true},{"name":"LLM","optional":true},{"name":"Voice Agents","optional":true}],"status":"live","first_seen_at":"2026-09-18T07:38:39Z","employer_posted_date":null,"last_verified_at":"2026-09-18T07:38:39Z","board_verified":false,"closed_at":null,"days_open":45,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":45},"description":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact.\nWe’re proud to be a part of that.Learn more about us on our YouTube Channel or Blog Posts\nRole Overview\nHighLevel's AI portfolio spans more than a dozen products, from conversational and voice agents that handle customer interactions on a business's behalf to copilots that help operators run the business itself. These products are sold both as a bundled subscription and on a pay-per-use basis, across a base of more than a million sub-accounts.\n\nAs Senior Product Analyst for AI Products, you will own the measurement of that portfolio. You will run the recurring business review, maintain the metric definitions for each product, report performance against the operating plan, and analyse retention, adoption and the unit economics of AI usage. Your work will inform the AI roadmap and will feed into quarterly and board-level reviews.\n\nThe role is hands-on. You will write SQL against ClickHouse and Snowflake, build the reporting layer in Superset, and take responsibility for whether a figure is correct before anyone acts on it. You will work directly with the VP of Product and with the product managers who own each AI product, and we will expect you to form a view on what the data means and to defend it.\n\nKey Responsibilities\n\nRun the recurring business review for the AI portfolio, from building the underlying analysis through to presenting the results to product leadership.\n\nDefine and document the metrics for each AI product, including activation, adoption, the north star metric and penetration, and keep those definitions consistent across every report.\n\nBuild and maintain the Superset datasets, charts and dashboards the AI team depends on, and audit the existing reporting for hardcoded filters, stale queries and definitions that have drifted.\n\nWrite SQL against ClickHouse and Snowflake, including against semi-structured JSON columns, to answer the questions our dashboards cannot.\n\nReport each product's performance against the annual operating plan and subsequent re-forecasts, and explain the variances in terms of what happened in the product.\n\nAnalyse retention, cohort behaviour and adoption funnels at the sub-account level, and establish where and why accounts stop using a product.\n\nBuild the unit economics of AI usage, converting token consumption into cost by model and reporting cost-to-revenue ratio and margin by product.\n\nReport on AI product quality, covering version-over-version evaluation results, containment and escalation rates, and the sampling design behind those figures.\n\nReconcile figures that disagree between sources, and decide which source should be used to answer which question.\n\nSpecify instrumentation with product managers before a feature ships, analyse in-product behaviour in Pendo once it has, and size the opportunities and experiments that go into the roadmap.\n\nIdeal Candidate Profile\n\nAt least six years of experience in product or business analytics, including time spent working directly with product teams.\n\nStrong SQL skills. You should be able to write multi-CTE queries, window functions and cohort logic without assistance, query semi-structured JSON in Snowflake, and move into Python or R for the work SQL cannot do.\n\nProduction experience with a cloud data warehouse, ideally ClickHouse and Snowflake.\n\nThe ability to author in Superset or Tableau, including building datasets and dashboards, and to open an existing chart definition and work out what it actually measures.\n\nExperience with a product analytics tool such as Pendo, Amplitude or Mixpanel, including defining events and tracking plans.\n\nExperience owning a recurring metrics pack or business review that other people depended on.\n\nCareful attention to data grain and time period. You should check whether a figure is measured at the account or sub-account level before using it, and recognise what an incomplete period does to a cohort table.\n\nA good command of SaaS metrics, including MRR and ARR movements, expansion and contraction, churn, retention and ARPU.\n\nEnough statistical grounding to size and read an experiment honestly, and to say when a result is too noisy to act on.\n\nClear written English. A large part of this job is explaining an analysis in a short piece of writing that a busy reader can act on.\n\nBonus Points For\n\nExperience analysing an AI or LLM product, particularly token consumption, model cost and quality evaluation.\n\nFamiliarity with usage-based or hybrid pricing models and the reporting problems they create.\n\nExperience with dbt or a comparable transformation layer.\n\nA background in CRM, agency or SMB SaaS products.\n\nExperience with subscription analytics tools such as ChartMogul.\n\nWhy Join HighLevel?\nAt HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognising that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well-funded and profitable company.\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n\nOriginally posted on Himalayas","description_format":"text","description_chars":7628,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","CRM Software","Marketing Automation"],"lifecycle":[{"event":"open","at":"2026-10-26T19:11:04Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.721,"p_room":0.28,"age_days":45,"expected_fill_days":22,"reasons":["seen:45","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/highlevel-sr-product-analyst-ai-products","json_url":"https://alion.io/job/highlevel-sr-product-analyst-ai-products.json","meta":{"generated_at":"2026-11-03T07:03:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9924,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3882884},"rest":"https://alion.io/mcp/rest/get_company?id=3882884"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhighlevel-sr-product-analyst-ai-products"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhighlevel-sr-product-analyst-ai-products"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhighlevel-sr-product-analyst-ai-products"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/highlevel-sr-product-analyst-ai-products\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhighlevel-sr-product-analyst-ai-products"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3290292}},{"tool":"search_jobs","arguments":{"company":"highlevel.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3290292},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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