{"id":3289411,"url":"https://alion.io/job/highlevel-sr-product-manager-reputation-management","title":"Sr. Product Manager - Reputation Management","company":{"id":3882884,"name":"HighLevel","domain":"highlevel.co","url":"https://alion.io/company/highlevel-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":109000,"max_usd":216000,"period":"year","method":"global_role_seniority_cell","sample_n":4457},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-24T18:15:58Z","employer_posted_date":null,"last_verified_at":"2026-10-24T18:15:58Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"ABOUT USHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\nOUR PEOPLEWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\nOUR IMPACTEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We're proud to be a part of that.\nABOUT THE TEAMThe Marketing Products OS team builds products that help businesses attract customers, increase engagement, and drive measurable business outcomes. The team owns a diverse portfolio including Reputation Management, Dashboard & Reporting, Blogging, Social Planner, Email Marketing, Chat Widget, Affiliate Manager, Template Library, Brand Boards, and other growth-focused products. \n\nReputation Management is a strategic investment area for HighLevel, focused on helping businesses build trust, improve local visibility, and accelerate growth through customer reviews. Our vision is to evolve the product from a review management solution into an AI-powered reputation growth platform that enables businesses to generate more reviews, automate engagement, respond intelligently to customer feedback, and gain actionable insights that strengthen their online presence at scale. \nCORE AREAS OF OWNERSHIP\nProduct Strategy & Roadmap : Define the vision, strategy, north-star metrics, and 12–18 month roadmap for Reputation Management. Drive prioritization, investment decisions, and business outcomes.\n\nReview Growth : Drive review acquisition through automated campaigns, multi-channel requests, personalization, experimentation, and conversion optimization.\n\nAI-Powered Engagement : Build AI-driven review reply experiences, including personalized responses, brand voice customization, sentiment awareness, and bulk actions.\n\nReputation Automation : Create automation-first workflows for review requests, sentiment-based routing, escalations, notifications, and proactive engagement.\n\nReview Management : Improve review monitoring, aggregation, moderation, collaboration, and multi-location management for agencies and businesses at scale.\n\nAnalytics & Insights : Deliver reputation reporting, sentiment analysis, AI-generated insights, benchmarking, and recommendations that help customers take action.\n\nProduct Discovery & Customer Research : Lead customer interviews, workflow audits, usability testing, competitive analysis, and market research to identify opportunities and validate solutions.\n\nProduct Execution : Own PRDs, requirements, prioritization, release planning, stakeholder alignment, success metrics, and post-launch measurement to ensure outcomes are achieved.\n\nWHAT YOU WILL BRING\n7+ years in product management, scaling 0-1 products, B2B SaaS experience or building any AI agentic products.\n\nStrong analytical and technical fluency:\n\nComfortable partnering with Engineering/Data on data flows, instrumentation, system design, and reliability\n\nCan define robust metrics and measurement plans\n\nCan reason about APIs, permissions, and scalable configuration frameworks\n\nProven track record of moving business metrics (retention, expansion, adoption, support deflection, engagement)\n\nDemonstrated ability to lead without authority, influence cross-functional partners, and drive alignment across Product, Engineering, Data, and GTM\n\nExcellent written and verbal communication; can create crisp narratives for executives and individual contributors\n\nFIRST 12 MONTHS: HOW SUCCESS WILL BE MEASURED\n0–3 months: Foundation. Validate customer problems, set baseline metrics, and get a prioritized 12–18 month roadmap approved.\n\n3–6 months: Growth & AI adoption. Launch AI review replies and expand automation, increasing review volume, response rates, and engagement.\n\n6–12 months: Intelligent reputation platform. Ship advanced automations, AI insights, enterprise multi-location support, and analytics, making Reputation Management a key driver of growth and retention.\n\nHighLevel is an exciting place to work as it gives adrenaline to build and help our user base. \n\nWe take care of our team so our team can take care of our users\n\nIt’s never somebody else’s job - Take ownership as a company owner\n\nWe are passionately focussed on adding value for our users\n\nWe deliver fast using lean principles (Agile framework). We go to market in weeks instead of quarters\n\nA good innovative idea always gets tested and we deliver based on feedbacks\n\nWe embrace that improvement is constant and iterative.\n\nConstant Learning Growth graph - You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers\n\nWe are do-ers and go-getters to achieve team adoptions\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n\nOriginally posted on Himalayas","description_format":"text","description_chars":6457,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Marketing Automation"],"lifecycle":[{"event":"open","at":"2026-10-26T19:11:04Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":22,"reasons":["seen:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/highlevel-sr-product-manager-reputation-management","json_url":"https://alion.io/job/highlevel-sr-product-manager-reputation-management.json","meta":{"generated_at":"2026-10-29T09:19:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14195,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3882884},"rest":"https://alion.io/mcp/rest/get_company?id=3882884"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhighlevel-sr-product-manager-reputation-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhighlevel-sr-product-manager-reputation-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhighlevel-sr-product-manager-reputation-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/highlevel-sr-product-manager-reputation-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhighlevel-sr-product-manager-reputation-management"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3289411}},{"tool":"search_jobs","arguments":{"company":"highlevel.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3289411},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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