{"id":3290330,"url":"https://alion.io/job/highlevel-sr-program-manager","title":"Sr. Program Manager","company":{"id":3882884,"name":"HighLevel","domain":"highlevel.co","url":"https://alion.io/company/highlevel-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":166000,"period":"year","method":"global_role_seniority_cell","sample_n":6904},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Scrum","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-01T05:28:56Z","employer_posted_date":null,"last_verified_at":"2026-10-01T05:28:56Z","board_verified":false,"closed_at":null,"days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"About HighLevel:\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.\n\nOur People\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur Impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts.About the Team & Role:\nThe Commerce division is a new strategic division aimed at building a new pillar for our customers : the entire motion of selling their products, enabling subscriptions, configuring the right channels for distribution , sending quotes & proposals to prospective customers, accepting payments, signing contracts and more ! This allows our customers to choose a single Platform (HighLevel) to perform the entire lifecycle of business starting from generating leads, tracking and converting leads to customers, selling them core communications products, enabling campaign culminating in scaling their commercial offerings and managing it all in 1 place\n\nTo make this a huge success it is important to track the Release cycles, work with our stakeholders, internal customers and external customers judiciously and make the plans visible to the entirety of HighLevel. The role of the Senior Program Manager is to understand clearly what success means for the organization by working with Product divisions, drafting the Release plans and customer stories, tracking them E2E across the SDLC lifecycle , representing the plan to our customers , building the right feedback funnel from customers back to the SDLC lifecycle and more. This role is not about coordinating internally within scrum teams but at the Commerce organization level + it’s internal customers.\n\nWe are looking for a Senior Program Manager to collaborate and orchestrate Commerce’s most critical releases and retention metrics across the platform:\n\nThis role contributes to shaping our discipline in Release planning, improving precictabulity in SDLC, mitigating committed risks , provide visibility to to management and internal customers by working across disciplines & teams\n\nRequirements:\nIndividual Contributor with 5-7 years of total experience, with significant time in Release Management, Product Analytics, or Risk Mgmt for a high-growth B2B SaaS company\n\nAt least 3–5 years of experience working on cross-functional programs and mentoring team members\n\nPrior experience working closely with Product Management and/or Customer Success on customer experience, adoption, or retention programs.Strong analytical and data-driven mindset, comfortable with funnels, cohorts, retention metrics, experimentation, and self-serve analysis (SQL/BI)\n\nDeep customer empathy with experience interpreting research, surveys, interviews, and support insights\n\nShould be able to zoom out for long-term planning and zoom in to drive execution and process improvement\n\nExcellent program management skills with the ability to structure ambiguity, align stakeholders, and deliver outcomes\n\nHighly influential communicator who drives change without authority and presents effectively to senior leadership\n\nSystems-oriented approach, building scalable frameworks, processes, and feedback loops adopted across teams.\n\nResponsibilities:\nCollaborate with Leaders and Define Release Metrics\n\nBuild and maintain the source-of-truth dashboards, Commerce pillars specific views, top blockers and risks to our internal & external customers\n\nDrive Cross-Functional Programs: Lead cross-functional initiatives across Product, Engineering, CS, Support, Marketing, and RevOps to improve activation, retention, and sentiment.\n\nTranslate Commerce priorities into structured programs with clear owners, timelines, and measurable outcome\n\nPlanning & Governance: Contribute to quarterly and annual planning for Commerce\n\nEstablish and run operational cadences (reviews, stand-ups, post-mortems) to maintain alignment and accountability & Present progress\n\nEEO Statement:\nThe company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.\n\nWe encourage you to review our Privacy Policy before submitting your application\n\nOriginally posted on Himalayas","description_format":"text","description_chars":5889,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","CRM Software","Marketing Automation"],"lifecycle":[{"event":"open","at":"2026-10-26T19:11:04Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.749,"p_room":0.55,"age_days":27,"expected_fill_days":22,"reasons":["seen:27","velocity","win:tail","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/highlevel-sr-program-manager","json_url":"https://alion.io/job/highlevel-sr-program-manager.json","meta":{"generated_at":"2026-10-29T03:18:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5019,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3882884},"rest":"https://alion.io/mcp/rest/get_company?id=3882884"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhighlevel-sr-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhighlevel-sr-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhighlevel-sr-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/highlevel-sr-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhighlevel-sr-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3290330}},{"tool":"search_jobs","arguments":{"company":"highlevel.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3290330},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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