{"id":3289775,"url":"https://alion.io/job/highlevel-staff-product-manager-voice-ai-2","title":"Staff Product Manager – Voice AI","company":{"id":3882884,"name":"HighLevel","domain":"highlevel.co","url":"https://alion.io/company/highlevel-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Product","role_family":"Product","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":148000,"max_usd":287000,"period":"year","method":"global_role_seniority_cell","sample_n":1098},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Speech Recognition","optional":false},{"name":"Text-to-Speech","optional":false},{"name":"Voice Agents","optional":false},{"name":"Apex","optional":true},{"name":"RAG","optional":true},{"name":"Salesforce Flow","optional":true},{"name":"Twilio","optional":true},{"name":"Zapier","optional":true}],"status":"live","first_seen_at":"2026-10-02T02:53:44Z","employer_posted_date":null,"last_verified_at":"2026-10-02T02:53:44Z","board_verified":false,"closed_at":null,"days_open":34,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":34},"description":"About us\nHighLevel is an AI-powered business operating system that gives agencies, entrepreneurs, and SMBs the infrastructure to build, automate, and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.\n\nTo date, businesses operating on HighLevel have generated over $7 billion in ecosystem value. By centralizing conversations, automation, intelligence, and customer operations into one system, we help businesses move faster, reduce complexity, and execute efficiently.\n\nBehind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily, with 250 terabytes of distributed data, 250+ microservices, and over 1 million domain names supported. The architecture is built for performance, resilience, and long-term scalability.\n\nOur people\nWith over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.\n\nOur impact\nEvery month, HighLevel enables more than 1.5 billion messages, 200 million leads, and 20 million conversations for more than 1 million businesses. Behind those numbers are agencies, entrepreneurs, and SMBs building independence, expanding opportunity, and creating measurable impact. We’re proud to be a part of that.\nLearn more about us on our YouTube Channel or Blog Posts\n\nWhy This Role Exists\nVoice is one of the highest-intent customer interaction channels for SMBs. Missed calls, delayed follow-ups, poor qualification, inconsistent appointment booking, and manual outbound outreach directly translate into lost revenue for local businesses and agencies.\n\nHighLevel’s VoiceAI product is designed to change that.\n\nVoiceAI enables businesses to deploy AI-powered voice agents that can answer inbound calls, hold natural conversations, collect customer information, book appointments, trigger workflows, send post-call summaries, and support both phone-based and browser-based voice experiences. VoiceAI also supports outbound calling from workflows for use cases like lead follow-up, appointment outreach, prospect engagement, and reactivation campaigns.\n\nThe Staff Product Manager – VoiceAI will own the strategy, execution, and quality bar for one of HighLevel’s most important AI products. This role sits at the intersection of AI agents, telephony, CRM, workflow automation, knowledge retrieval, compliance, analytics, and user experience.\n\nYou will be expected to deeply understand agencies, local businesses, call-heavy industries, and the real operational jobs that VoiceAI must perform: answer calls, qualify leads, route conversations, book appointments, follow up, summarize outcomes, and help businesses scale without adding headcount.\n\nThis is not a generic AI PM role. This is a hands-on, technically fluent, customer-obsessed product leadership role for someone who can build a reliable, scalable, commercially meaningful AI voice product inside a complex, high-volume SaaS platform.\n\nStrategic Priorities\n\nMake VoiceAI the default AI receptionist for SMBs: Build a product that reliably handles inbound calls, understands caller intent, answers questions, captures lead information, books appointments, and escalates when needed.\n\nScale outbound VoiceAI responsibly: Build workflow-driven outbound calling for lead follow-up, appointment reminders, reactivation, and prospect engagement while respecting platform limits, consent requirements, call quality, and compliance obligations. HighLevel’s current outbound VoiceAI supports workflow-based calls, up to 1,000 outbound VoiceAI calls per location per day, and time-zone-based scheduling between 8 AM and 8 PM based on the contact’s phone-number timezone.\n\nImprove agent setup and time-to-value: Simplify agent creation, phone number assignment, prompt configuration, knowledge base selection, working hours, call actions, testing, and deployment so agencies can launch high-quality VoiceAI agents for clients quickly.\n\nDrive call quality, reliability, and trust: Improve latency, interruption handling, speech recognition, natural conversation quality, escalation logic, call summaries, transcripts, recordings, and post-call workflows.\n\nDeepen CRM and workflow integration: Ensure VoiceAI can update contact records, trigger workflows, generate summaries, collect structured fields, and feed downstream automation. VoiceAI currently supports post-call workflow triggers, email notifications, call summaries, contact information, transcripts, and actions taken.\n\nBuild VoiceAI as a platform capability: Advance public APIs, webhooks, call logs, agent configuration APIs, action APIs, voice catalog APIs, and developer-facing extensibility so agencies and developers can build repeatable voice agent solutions at scale.\n\nSupport multilingual and brand-personalized voice experiences: Expand use cases across languages, voices, locales, and branded voice experiences. HighLevel VoiceAI supports multi-language configuration and a voice library, and voice cloning is currently available in Labs for creating on-brand custom voices.\n\nOwn VoiceAI monetization and adoption: Work closely with Product Marketing, Support, Trial Experience, Implementation, Account Management, Affiliates, RevEx, and Finance to drive activation, usage, retention, packaging, and revenue for VoiceAI and AI Employee plans. VoiceAI is part of HighLevel’s AI pricing structure across pay-per-use, AI Employee Growth, and AI Employee Unlimited plans.\n\nKey Responsibilities\n\nDefine and drive the product vision, roadmap, and success metrics for HighLevel VoiceAI.\n\nOwn the full VoiceAI product surface, including inbound calling, outbound calling, web/widget voice experiences, agent setup, prompt configuration, voice selection, call actions, testing, analytics, call logs, summaries, transcripts, and workflow integrations.\n\nDeeply understand customer use cases across agencies, SMBs, and high-call-volume verticals such as home services, medical spas, fitness, legal, real estate, insurance, dental, automotive, and local professional services.\n\nTranslate customer problems into clear product requirements, PRDs, user stories, acceptance criteria, launch plans, and measurable success metrics.\n\nPartner closely with engineering on telephony architecture, LLM behavior, speech-to-text, text-to-speech, latency, call routing, retries, failure handling, observability, and infrastructure scalability.\n\nWork with design to simplify VoiceAI setup, agent testing, debugging, prompt management, call review, and performance reporting.\n\nBuild strong integrations between VoiceAI, Contacts, Conversations, Calendars, Workflows, Opportunities, Payments, Knowledge Base, Custom Values, and AI Employee.\n\nImprove the quality of AI agent behavior through better prompts, guardrails, prompt evaluation, knowledge retrieval, call simulations, QA workflows, and customer feedback loops.\n\nDefine instrumentation across activation, agent creation, test calls, phone number assignment, first successful call, call completion rate, booking rate, human escalation rate, workflow trigger rate, outbound answer rate, transcript quality, cost per successful outcome, revenue, retention, and support ticket trends.\n\nPartner with Product Marketing on positioning, GTM, use-case packaging, launch readiness, help docs, enablement, and agency-facing education.\n\nPartner with Support, Implementation, Trial Experience, Account Management, and Affiliates to identify friction, improve onboarding, reduce ticket volume, and make VoiceAI easier to sell, configure, and support.\n\nOwn compliance-sensitive product decisions around outbound calling, consent, KYC requirements, acceptable use, timezone restrictions, call recording, transcripts, data handling, and abuse prevention.\n\nUse customer calls, support tickets, NPS/CSAT, ideas board feedback, usage analytics, and call quality reviews to continuously improve the product.\n\nAct as the product thought partner to engineering leadership for VoiceAI architecture, platform extensibility, reliability, and scale.\n\nWhat Success Looks Like\n\nAgencies can launch useful VoiceAI agents for their clients quickly, without needing heavy technical setup or prompt engineering expertise.\n\nVoiceAI becomes a meaningful revenue and retention driver inside the broader AI Employee offering.\n\nInbound VoiceAI reliably handles common SMB calls: FAQs, lead qualification, appointment booking, missed-call recovery, basic routing, and follow-up.\n\nOutbound VoiceAI becomes a scalable and trusted workflow action for follow-up, reactivation, reminders, and lead conversion.\n\nCustomers see measurable business value: fewer missed calls, faster response times, more booked appointments, higher lead conversion, and reduced manual work.\n\nVoiceAI quality improves consistently across latency, naturalness, interruption handling, accuracy, escalation, summaries, transcripts, and workflow outcomes.\n\nSupport tickets per active VoiceAI location decrease as setup, debugging, permissions, billing clarity, and documentation improve.\n\nVoiceAI becomes more extensible through APIs, webhooks, reusable templates, marketplace assets, and better developer/admin tooling.\n\nInternal teams clearly understand what VoiceAI does, how to sell it, how to support it, and how to measure success.\n\nYou are viewed as the strategic and executional anchor for VoiceAI across Product, Engineering, Design, Product Marketing, Support, Trial Experience, Implementation, Account Management, Affiliates, and RevEx.\n\nIdeal Candidate Profile\n\n8–12 years of product management experience, with meaningful experience owning complex B2B SaaS, AI, communication, automation, CRM, or platform products.\n\nPrior experience as a Staff PM, Principal PM, Lead PM, or equivalent senior IC product role.\n\nStrong product judgment in AI-driven user experiences, especially where reliability, trust, latency, and outcome quality matter.\n\nDeep fluency in at least one of the following areas: voice AI, contact center software, telephony, conversational AI, workflow automation, CRM, customer communications, AI agents, or developer platforms.\n\nTechnical enough to work credibly with engineering on LLM behavior, APIs, webhooks, telephony systems, latency, data pipelines, observability, model trade-offs, and scalability.\n\nStrong systems thinking: able to connect VoiceAI with contacts, calendars, conversations, workflows, opportunities, knowledge base, billing, permissions, and reporting.\n\nClear understanding of SMB and agency-led SaaS models. Bonus if the candidate has built products for agencies, local businesses, franchises, or multi-location customers.\n\nStrong customer empathy and ability to translate messy real-world use cases into simple, scalable product experiences.\n\nStrong analytical ability. Can define metrics, diagnose funnel drop-offs, interpret product usage, and separate noisy feedback from real product problems.\n\nHigh ownership and execution velocity. Comfortable operating in a fast-growth, remote-first, high-context environment.\n\nExcellent written and asynchronous communication skills. Can write clear PRDs, crisp trade-off documents, launch notes, and executive updates.\n\nComfortable making hard prioritization calls across customer asks, quality improvements, revenue opportunities, technical debt, and compliance constraints.\n\nBonus Points For\n\nExperience building AI agents, voice bots, virtual receptionists, IVR systems, contact center automation, or customer support automation.\n\nExperience with speech-to-text, text-to-speech, LLM orchestration, RAG/knowledge retrieval, prompt evaluation, call analytics, or AI quality evaluation.\n\nExperience with Twilio, LC Phone-like telephony systems, SIP, call routing, call...","description_format":"text","description_chars":13518,"description_truncated":true,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","CRM Software","Marketing Automation"],"lifecycle":[{"event":"open","at":"2026-10-26T19:11:04Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.684,"p_room":0.45,"age_days":34,"expected_fill_days":18,"reasons":["seen:34","velocity","win:tail","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/highlevel-staff-product-manager-voice-ai-2","json_url":"https://alion.io/job/highlevel-staff-product-manager-voice-ai-2.json","meta":{"generated_at":"2026-11-05T17:48:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23258,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3882884},"rest":"https://alion.io/mcp/rest/get_company?id=3882884"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhighlevel-staff-product-manager-voice-ai-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhighlevel-staff-product-manager-voice-ai-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhighlevel-staff-product-manager-voice-ai-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/highlevel-staff-product-manager-voice-ai-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhighlevel-staff-product-manager-voice-ai-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3289775}},{"tool":"search_jobs","arguments":{"company":"highlevel.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3289775},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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