{"id":3715996,"url":"https://alion.io/job/highlightta-client-success-specialist","title":"Client Success Specialist","company":{"id":3339,"name":"HighlightTA","domain":"highlightta.com","url":"https://alion.io/company/highlightta","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":45000,"currency":"CAD","period":"year","gross":null,"usd_annual":32156},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-11-03T19:56:06Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T05:28:05Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About OSG\nOSG is a national leader in workplace health and safety, delivering training, consulting, and software solutions that help organizations operate safer, smarter, and more effectively.\nWe partner with organizations across Canada to navigate complex regulatory environments, reduce risk, and build strong safety cultures that support both compliance and performance. Our approach combines practical expertise, modern learning solutions, and a deep understanding of workplace realities.\nAt OSG, we believe safety is not just about meeting requirements-it is about enabling people and businesses to thrive. Our team is driven by a shared commitment to quality, continuous improvement, and making a meaningful impact for our clients every day.\nAbout the Role\nThe Client Success Specialist plays a key role in supporting and maintaining strong relationships with OSG clients. Acting as the primary point of contact, you will help clients navigate OSG's training, consulting, and online services by providing timely support, coordinating service bookings, identifying additional needs, and proactively following up on upcoming certification renewals. Through ongoing communication and relationship-building, you'll help drive client satisfaction, retention, and continued engagement with OSG.\nKey Responsibilities\nClient Support\nRespond to inbound client contact by phone, email and chat within established service standards.\n\nResolve client support and troubleshooting issues, escalating and coordinating with internal teams through to closure.\n\nProvide technical support to online learning clients, troubleshooting platform issues and helping ensure a smooth learning experience.\n\nAnswer client questions about OSG training, consulting and online services.\n\nService Booking and Sales\nBook services for clients on request, confirming the request is understood so the right service is recommended and processed correctly.\n\nIdentify additional client needs during conversation. Book additional services directly where no further discovery is required, and make a warm transfer to the appropriate team member where further discovery is needed.\n\nProactively contact clients to coordinate and schedule evaluations, working closely with the Training Coordinator to ensure timely bookings.\n\nRetention and Renewal\nMake proactive outbound calls to clients ahead of certificate and service expiry to secure recertification and renewal.\n\nOnboard clients to OSG services.\n\nInternal Support and Administration\nProvide administrative support to the Sales team.\n\nTrack client interactions, issues and outcomes in the CRM.\n\nMaintain working knowledge of OSG’s service catalogue and relevant health and safety regulatory changes.\n\nOther duties as assigned.\n\nQualifications and Experience\nMust Haves\nPost-secondary diploma or degree, or equivalent practical experience.\n\nPrevious experience in a customer-facing role with a strong focus on communication and relationship-building.\n\nStrong written and verbal communication skills, with the ability to communicate clearly, professionally, and confidently with clients.\n\nComposure and empathy with frustrated clients, including the ability to de-escalate.\n\nComfortable making proactive outbound calls to clients, initiating conversations, and confidently discussing service needs, renewals, and additional opportunities.\n\nA genuine interest in solving client problems.\n\nSound judgment on when to resolve, when to escalate, and when to transfer.\n\nAccuracy and attention to detail when booking services and preparing quotes.\n\nOrganized enough to juggle a high volume of inquiries and keep follow-up commitments.\n\nComfort with software tools and a willingness to learn OSG systems.\n\nNice to Haves\nB2B customer-facing experience.\n\nExposure to CRM software. OSG uses Salesforce.\n\nFamiliarity with workplace health and safety training or compliance.\n\nFrench language skills\n\nNo prior client success or inside sales experience needed. This is an entry-level role and OSG provides structured training.\nHow We Hire\nWe use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.\nThis posting is for a current, open position within OSG.\nThis opportunity is offered through HighlightTA, the on-demand talent team supporting OSG's growth.\nConnect with us and learn more:\nOSG on LinkedIn\nHighlightTA on LinkedIn","description_format":"text","description_chars":4597,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-04T00:47:45Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":4,"expected_fill_days":35,"reasons":["conf:1","agency","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":32156,"is_top_pay":false},"html_url":"https://alion.io/job/highlightta-client-success-specialist","json_url":"https://alion.io/job/highlightta-client-success-specialist.json","meta":{"generated_at":"2026-11-09T05:28:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":608,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3339},"rest":"https://alion.io/mcp/rest/get_company?id=3339"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhighlightta-client-success-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhighlightta-client-success-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhighlightta-client-success-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/highlightta-client-success-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhighlightta-client-success-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3715996}},{"tool":"search_jobs","arguments":{"company":"highlightta.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3715996},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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