{"id":118699,"url":"https://alion.io/job/highlightta-technical-account-manager-5","title":"Technical Account Manager","company":{"id":3339,"name":"HighlightTA","domain":"highlightta.com","url":"https://alion.io/company/highlightta","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","BR","CA","AR","UY"],"hiring_countries_total":5,"salary":{"min":317583,"max":388157,"currency":"BRL","period":"year","gross":null,"usd_annual":77615},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Azure","optional":false},{"name":"BigQuery","optional":false},{"name":"Google BigQuery","optional":false},{"name":"Google Workspace","optional":false},{"name":"GraphQL","optional":false},{"name":"Metabase","optional":false},{"name":"Okta","optional":false},{"name":"Rest API","optional":false},{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"MySQL","optional":true},{"name":"PostgreSQL","optional":true},{"name":"Ruby","optional":true},{"name":"Ruby on Rails","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-08-24T17:37:51Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-17T11:48:25Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"About Zipline\nZipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work. We empower the world’s leading brands across retail, healthcare, logistics, and beyond to connect, align, and inspire their employees- from headquarters to the front lines. Our customers consistently give us best-in-class NPS and CSAT scores, and they rave about how Zipline makes their teams’ lives easier and their businesses more effective. We’re also a fully remote company, with passionate employees across the U.S., Canada, and around the globe.\nPlease note: Zipline is 100% remote and accepts applicants from Canada, US & internationally. This role would require you to support both our EU and North American markets.\nAbout the Role\nThe Technical Account Manager (TAM) serves as the technical advisor for customers throughout their lifecycle, partnering closely with Account Management, Sales, Solutions Consulting, Product, and Engineering to deliver technical solutions that maximize customer value.\nThis role is responsible for leading customer-facing technical services, including integrations, identity management, data services, and technical consultation. The TAM also serves as a trusted internal resource, supporting revenue-generating opportunities, delivering professional services engagements, and acting as the highest level of technical escalation for complex customer implementations.\nWe're looking for someone who enjoys solving technical challenges, building strong customer relationships, collaborating across teams, and translating complex technical concepts into practical business solutions.\nWhat You’ll Do\nIntegration Services\nLead the implementation and delivery of standard and custom customer integrations.\n\nConfigure and support identity management solutions including SSO, SAML, SCIM, and Just-in-Time (JIT) provisioning.\n\nExecute customer identity migrations post-launch such as UserPass to SSO, SAML to SCIM, switching of Identify Providers, etc.\n\nCoordinate custom API integration projects with customers and Engineering teams.\n\nManage technical implementation timelines while ensuring successful customer outcomes.\n\nData Services\nDeliver customer implementations for GraphQL API integrations supporting Metrics Widgets.\n\nConfigure and support Resource Library sFTP integrations when implemented post-launch.\n\nImplement and support Data Connector (BigQuery) integrations.\n\nLead implementation of advanced data exchange solutions and other future data products.\n\nConsult with customers on data architecture and API best practices.\n\nCustomer Technical Consultation\nServe as a trusted technical advisor throughout the customer lifecycle.\n\nConduct customer consultation sessions around:\nCustom API integrations\n\nIntegration architecture\n\nReporting capabilities\n\nData services\n\nPlatform best practices\n\nTranslate business requirements into scalable technical solutions.\n\nIdentify opportunities to improve customer workflows through integrations and automation.\n\nInternal Technical Consulting\nPartner with Sales and Solutions Consulting during the sales cycle by answering technical questions, participating in discovery sessions and reviewing integration and API functionality.\n\nSupport Account Managers with technical strategy for integration and data services upsell opportunities.\n\nProvide consultation on reporting capabilities, Metabase functionality, and available technical solutions for existing customers.\n\nCollaborate with Product and Engineering to communicate customer feedback and influence future platform enhancements.\n\nTechnical Escalations & Support\nServe as the Tier 3 escalation point for complex integration and API-related customer issues.\n\nTroubleshoot authentication, provisioning, API, and data synchronization challenges.\n\nPartner with Engineering to investigate, prioritize, and resolve complex technical issues.\n\nEnsure customers receive timely communication and resolution throughout technical investigations.\n\nDocumentation & Enablement\nDevelop and maintain customer-facing API, integration, and technical documentation.\n\nPartner with Engineering to improve documentation for existing and new integrations.\n\nCreate internal documentation and best practices to improve technical enablement across Customer Success, Sales, and Solutions Consulting.\n\nShare technical knowledge with internal teams through training and consultation.\n\nSpecial Projects\nLead strategic technical initiatives requiring cross-functional coordination across Product, Engineering, Customer Success, and customer stakeholders.\n\nSupport other high-impact technical initiatives across the business as needed.\n\nManage complex technical implementations requiring detailed project management and stakeholder coordination.\n\nParticipate in approved strategic projects as prioritized by leadership.\n\nWhat We Look For\nMust-Haves\n4+ years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a similar customer-facing technical role within a B2B SaaS environment.\n\nExperience working with enterprise customers, preferably within the retail technology space.\n\nHands-on experience implementing or supporting APIs, integrations, identity management, or enterprise SaaS platforms.\n\nWorking knowledge of SSO, SAML, SCIM, OAuth, or enterprise identity providers (Okta, Azure AD, Google Workspace, Ping, etc.).\n\nExperience delivering customer-facing technical implementation or professional services engagements.\n\nStrong understanding of REST and/or GraphQL APIs, web services, authentication methods, and data exchange concepts.\n\nNice-to-Haves\nExperience with SQL, PostgreSQL, MySQL, or other relational databases.\n\nFamiliarity with Ruby on Rails or modern web application architectures.\n\nExperience with data warehouses such as BigQuery.\n\nExperience using project or work management platforms such as Jira/Confluence.\n\nExperience supporting enterprise reporting platforms or BI tools such as Metabase.\n\nRetail industry experience or experience working with retail operations teams.\n\nCompensation\nAt Zipline, we're committed to paying our team fairly, transparently, and in a way that supports growth. This role is targeting an annual salary within Brazil of R$317,583-R$388,157, within Uruguay of UYU 1,485,000 - UYU 1,815,000, and within Argentina of ARS 104,839,850.70-ARS 128,137,595.30.\nThe broad salary ranges reflect the growth someone will experience in the role from developing skills to reaching expertise within their career level. We've found that hiring team members with the expectation of being accomplished in the role sets them up for success, which for this position, on the Brazil band is R$317,583, on the Uruguay band is UYU 1,485,000 and on the Argentina band is ARS 104,839,850.70. Salaries below this point typically reflect someone with potential but still building the necessary skills, while salaries above are for individuals already excelling in the role, with a deep understanding of Zipline's impact on customers, product, and company.\nAt Zipline, you'll continue to have career development conversations with your manager to ensure your compensation grows as you advance.\nOur salary ranges are determined by market, factoring in our revenue and employee size and paying competitively. In higher cost of living markets, we apply 5-10% multipliers on our ranges, depending on the location, to maintain competitive compensation and reflective of the increased expenses our team members face in those areas. While we primarily hire in Canada and the USA, we are a global employer, and all hiring regions will use the same methodology to determine fair and transparent pay.\nTransparency is key to building trust in our compensation process. To better understand how this range is determined, we encourage you to ask as many questions as you'd like about compensation during the interview process to ensure clarity and confidence.\nWhat's In It For You\nRemote-first culture: Join a high performing, fully remote team and work where you're comfortable.\n\nStock Options: Get meaningful ownership in a fast-growing, venture-backed company shaping the future of retail.\n\nTime off: We believe rest fuels great work. Our flexible time-off policy gives you the freedom to take the breaks you need, when you need them-whether it's a long weekend or a well-deserved vacation. We'll also give you a monthly coffee-shop stipend to switch up your workspace and get inspired outside the office. And when you've been with us for five years? You'll earn a fully paid one-month sabbatical to truly unplug and reflect-we call it a thank-you for your impact and dedication.\n\nBenefits: World-class medical, dental, and vision policies.\n\nTeam Connection: Annual company off-sites in fun locations. We've done New York, Costa Rica, Whistler, Palm Springs, San Diego, and Mexico City.\n\nVolunteering: Every quarter, Zipliners get a paid day off to volunteer for a nonprofit of their choice.\n\nLearning: We support continuous learning and provide unlimited access to our Udemy Business account.\n\nGreat humans, great work: Work with kind, collaborative teammates who care about doing meaningful work and making a real impact. We value diversity of all kinds and are committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities, and perspectives.\n\nWant to learn more about how we work?\nWe may be remote, but we're anything but disconnected. Zipline is a thriving, dynamic team spread across the globe-collaborating, innovating, and having a blast along the way.\nZipliners work from all over-vans, boats, Airbnbs, and everything in between. No office? No problem. Our culture still feels like one big hug.\nEven though we're distributed, we make space to connect-whether it's our weekly all-company social or gathering in person at our yearly retreats. We're building something meaningful together, and we're glad you're considering being a part of it.\nWe can't wait to meet you!\nHow We Hire\nWe use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.\nThis opportunity is offered through HighlightTA, the on-demand talent team supporting Zipline’s growth.\nConnect with us and learn more:\nZipline on Linkedin\n HighlightTA on LinkedIn","description_format":"text","description_chars":10623,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"},{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Uruguay","iso":"UY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-08-24T17:37:51Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.395,"p_room":0.45,"age_days":53,"expected_fill_days":34,"reasons":["conf:0","agency","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":77615,"is_top_pay":false},"html_url":"https://alion.io/job/highlightta-technical-account-manager-5","json_url":"https://alion.io/job/highlightta-technical-account-manager-5.json","meta":{"generated_at":"2026-10-17T12:16:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16240,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3339},"rest":"https://alion.io/mcp/rest/get_company?id=3339"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhighlightta-technical-account-manager-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhighlightta-technical-account-manager-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhighlightta-technical-account-manager-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/highlightta-technical-account-manager-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhighlightta-technical-account-manager-5"}]}