{"id":2097814,"url":"https://alion.io/job/highmark-health-associate-customer-service-representative","title":"Associate Customer Service Representative","company":{"id":20346,"name":"Highmark Health","domain":"highmarkhealth.org","url":"https://alion.io/company/highmark-health","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Washington, United States","New York, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-08T17:24:16Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-20T19:08:17Z","board_verified":false,"closed_at":"2026-10-20T19:08:17Z","days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"Company :\nUnited Concordia DentalJob Description :\nJOB SUMMARY\nThe Associate Customer Service Representative is a call-center environment position. This role handles customer inquiries by telephone and/or email from individual members, groups, providers and brokers in a customer service center. This position actively troubleshoots, resolves customer complaints and ensures that responses to inquiries are completed timely and according to established service and quality standards. The Shift Schedule we are hiring for is 11:30 AM - 8:00 PM EST Monday - Friday.\nESSENTIAL RESPONSIBILITIES\nResolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner. \nPrepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.\nMeet all production, quality, and adherence standards. Attends all required training classes.\nElevate issues to next level of supervision, as appropriate.\nMaintain accurate records, including timekeeping records.\nOther duties as assigned or requested.\nQUALIFICATIONS:\nRequired\nHigh School Diploma or GED\n6 months of Customer Service in a customer facing role\nPreferred\nCustomer Service in a call-center environment\nCustomer Service in a Healthcare related call-center environment strongly preferred\nSKILLS\nKnowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.\nAbility to handle many tasks simultaneously and respond to customers and their issues promptly and professionally. \nAbility to take direction and to navigate through multiple systems simultaneously.\nAbility to maintain composure under stressful and fast-paced conditions.\nStrong written and verbal communication skills\nAbility to communicate complex information in a simple, customer facing way\nComfortable working on a computer\nDisclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.\nCompliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.\nAs a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. \nFurthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.\nPay Range Minimum:\n$19.39Pay Range Maximum:\n$24.19Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.\nHighmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.\nCalifornia Consumer Privacy Act Employees, Contractors, and Applicants Notice","description_format":"text","description_chars":4001,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T17:24:16Z"},{"event":"close","at":"2026-10-20T19:08:17Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/highmark-health-associate-customer-service-representative","json_url":"https://alion.io/job/highmark-health-associate-customer-service-representative.json","meta":{"generated_at":"2026-10-26T05:22:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7269,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":20346},"rest":"https://alion.io/mcp/rest/get_company?id=20346"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhighmark-health-associate-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhighmark-health-associate-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhighmark-health-associate-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/highmark-health-associate-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhighmark-health-associate-customer-service-representative"}]}