Technical Analyst

Company :

Job Description :

JOB SUMMARY

This job is an in-office, customer-facing role on the Meeting Technology Services team.

Responsibilities primarily fall across these six areas:

• Audio-Visual Integration (technology in meeting rooms)
• Digital Signage (platform operation, maintenance, and administration)
• Media Production (audio, photography, and video)
• Meeting Live Stream (platform operation, maintenance, and administration)
• Meeting Support (in-person support for on-site and off-site meetings)
• Video Conferencing (operation, maintenance, and administration of both endpoints and backend platform)

Successful delivery of desired outcomes for this role will require collaboration with both consumers of the technology and other technology teams. There will be a need to advocate for the consumers of the technology with other technology teams. There will be a need to explain technology constraints in various systems to consumers of the technology in a way that is easily digestible for non-technical consumers. Willingness to work irregular hours is required.

ESSENTIAL RESPONSIBILITIES

• Work with customers, Technical Engineers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions. Responsible for creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.
• Collaborate effectively with cross-functional teams, leveraging diverse technology skills and perspectives to proactively identify and address technology development/delivery related challenges across project phases, driving insights and solutions to ensure successful project delivery.
• Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Assure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.
• Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
• Other duties as assigned or requested.

EXPERIENCE

Required

• 3 years of experience in Information Systems or Technology

Preferred

• Live Sound and/or Event Video and/or Event Lighting
• Audio/Photography/Video Production
• Cisco or HP Poly Endpoints

SKILLS

• Analytical Skills
• Problem-Solving
• Communication Skills

EDUCATION

Required

• Bachelor’s degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Substitutions

• None

Preferred

• Mater's degree in Business Administration, Business Management, Information Systems or related field

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• AVIXA Certified Technology Specialist (CTS)
• AVIXA Audiovisual Network Professional (ANP)
• Crestron Certified Technology Architect (CTA)

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

California Consumer Privacy Act Employees, Contractors, and Applicants Notice