{"id":584990,"url":"https://alion.io/job/highnote-enterprise-customer-success-manager","title":"Enterprise Customer Success Manager","company":{"id":58607,"name":"Highnote","domain":"highnote.com","url":"https://alion.io/company/highnote","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T21:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-16T01:46:56Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"About Highnote \nFounded in 2020 by a team of leaders from Braintree, PayPal, and Lending Club, Highnote is an embedded finance company that sets the standard in modern card platform management. As an all-in-one card issuer processor and program management platform, we provide digital-first organizations with the flexibility to seamlessly issue and process payment cards, embed virtual and physical card payments, and integrate ledger and wallet functionalities-empowering businesses to drive growth and profitability.\nWe’ve raised $145M+ and have grown our team to 140+ employees. Headquartered in San Francisco, we’ve managed to build one of the most advanced payments teams in the industry, with team members in 25+ US states. \nOperating through our core values of customer obsession, executional excellence, intentional inclusion, we’re helping businesses grow for the future by creating the payment products demanded by tomorrow, with the ability to solve for use cases that don’t exist yet.\nWe are fast-moving, hands-on, and strongly believe everyone deserves a seat at the table. We believe we’re unlocking incredible opportunities that can change the future of payments, as long as we have the right people to make it happen. \nJob Description \nAs an Enterprise CSM at Highnote, you own a portfolio of existing customers and the outcomes that drive mutual growth. We believe payments infrastructure should bend to each business, not the reverse - so we built one unified platform for issuing, acquiring, credit, ledger, and money movement. Our customers build the infrastructure their business runs on; their success is ours. You’ll own the full arc of that relationship, from a single program to a multi-product partnership. You set a high bar, learn fast, and lead - as comfortable on a developer-to-developer call as walking a CFO through forecast economics.\nWhat you’ll own\nOwn the customer. Coordinate implementation and production support across Sales, Product, Engineering, Legal, Compliance, Marketing, and Operations to deliver a clean experience inside and out.\nSet and achieve outcomes. Align stakeholders on launch, rollout, and growth strategy, and marshal the resources to grow each program and its volume.\nOptimize your portfolio. Drive net revenue retention and payments volume growth, modeling and forecasting across your full customer base.\nDrive growth proactively. Spot expansion opportunities before customers ask, using usage signals and account intelligence to move early.\nBecome the expert. Know your customers’ business like your own - building depth in key verticals, solutions, and payments to connect our platform to their goals.\nScale the business. Codify what works into tools, data, and insights that build a best-in-class CS organization.\nWho you are\n 8+ years - in customer-facing roles (customer success, account management, or relationship management); 2+ years in payments, financial services, or fintech \nOwned a revenue number - quota, NRR, or renewals, forecast and delivered over time\nAnalytical rigor - comfort with revenue modeling and usage data, and the ability to turn it into insight and narrative\nCross-functional influence - a track record of building support across Product, Engineering, Legal, and Compliance without formal authority\nEnd-to-end ownership - run programs independently start to finish, holding momentum across internal and external teams\nCommunication - strong written, verbal, and executive presentation skills\nGrowth mindset - give and receive feedback with humility\nStrong character and integrity - represents Highnote’s values and raises the bar around them\nBonus skills \nAI operator - expertise in AI workflows to drive efficiency and effectiveness for Customer Success workflows \nMulti-discipline payments expertise - depth in multiple areas from issuing, acquiring, credit, money movement, alternative lending, expense management, or other relevant to existing subscribers\nWhy Highnote?\nWe’re a startup that allows for our employees to truly build from the ground up and impact every layer of our organization. \nWe’re a team of payments obsessed individuals. While some of us come from the fintech world, some of us don’t. We value the varied backgrounds and the diverse perspectives of our employees. \nWe’re small on hierarchy and big on growth. We’re a flat organization that allows everyone to have direct exposure to our leadership team. We are looking for builders who thrive in ambiguity. \nWe’re backed by Oak HC/FT, Costanoa Ventures, Adams Street Partners, Westcap, and Pinegrove Venture Partners. Angel Investors include Bill Ready (CEO at Pinterest) and Renaud Laplanche (Co-Founder & CEO of Upgrade).\nHighnote benefits\nFlexible Paid Time Off \n100% healthcare coverage + 75% coverage for dependents\n401k program\nPaid Parental Leave: Up to 16 weeks paid leave for the birth parent, and up to 6 weeks paid leave for the non-birth parent\nEquity in Highnote\nStipend to build out your home office; internet and phone reimbursement\nAt Highnote we have built a total rewards philosophy that includes fair, equitable, geo-based compensation that is performance and potential based. Our compensation packages are competitive based on robust market research and are a combination of a cash salary, equity, and benefits. In compliance with the Equal Pay for Equal Work Act, the annual salary range for applicants is $150,000-$200,000.\nPlease note that positions located in San Francisco are hybrid and include core working days of Monday, Tuesday, Wednesday, Thursday in office. We provide flexible work options based on distance from our downtown SF office. Highnote believes in the power of face-to-face, personal connection. As a result, we prioritize in-person candidates. \nHighnote is a diverse and inclusive company committed to growing a diverse and inclusive team. We invite people from all backgrounds and identities to apply. We do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other characteristics protected by US federal state or local laws, or the laws of the country or jurisdiction where you work. Additionally, we encourage everyone to share which pronouns you wish for us to use when addressing you (i.e.: she/her, he/him, they/them, etc).\nNote on Recruitment Fraud: Highnote will never ask for payment, bank details, or interview candidates via text/chat apps. All official emails come from @highnote.com or Greenhouse.","description_format":"text","description_chars":6552,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible schedule","Home office","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-09-10T02:38:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 8 · green card filings: 4","filings_12m":8,"filings_prev_12m":16,"green_card_filings_12m":4,"median_offered_wage_usd":197500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.49,"p_room":0.45,"age_days":35,"expected_fill_days":21,"reasons":["conf:2","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/highnote-enterprise-customer-success-manager","json_url":"https://alion.io/job/highnote-enterprise-customer-success-manager.json","meta":{"generated_at":"2026-10-16T05:01:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2109,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58607},"rest":"https://alion.io/mcp/rest/get_company?id=58607"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhighnote-enterprise-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhighnote-enterprise-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhighnote-enterprise-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/highnote-enterprise-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhighnote-enterprise-customer-success-manager"}]}