Office of Communication - Campus Concierge

Job Title: Campus Concierge

Department: Office of Communication

Supervisor: Brennan Bode

Starting Rate of Pay: $10.00

Length of Time: Eligible for rehire on a semester basis.

Department Description:

The High Point University Office of Communications is a team of creative professionals passionate about sharing the High Point University experience with the world. We serve as the primary point of contact for all High Point University communications efforts. We support departments with web design, social media, media relations, photography and video production, and branding.

Job Description:

The Campus Concierge team serves as the frontline of the university, providing exceptional customer service and support to students, staff, faculty, families. This role requires strong communication skills, a welcoming demeanor, and a flexible, can-do attitude. Campus Concierges assist with day-to-day desk responsibilities (answering phones, emails, deliveries) transportation and shuttle support, big event weekends (Family Weekend, Valentine’s) and team store shifts, ensuring that all guests experience a smooth, positive, and memorable visit here at High Point.

Job Location/ Hours Required:

The candidate will perform all duties in person at one of our 3 desks. The total number of hours a student employee may work per week is 20 hours. This position requires at least 6 hours per week.

Responsibilities:

• Providing excellent customer service at our Slane, Wanek, and Cottrell desks.
• Deliver any packages, sweet treats, flowers or anything else a student might receive.
• Concierge Inventory, Delivery, and Birthday Cards
• Projects assigned by Staff
• Drive golf carts throughout campus for big events or delivering flowers

Required Qualifications:

• Enrolled at High Point University

Desired Skills:

• Customer Service Experience
• Marketing
• Communications