Principal Product Manager | Payments

About HighRadius

HighRadius is a leading provider of Autonomous Software for Order-to-Cash, Treasury, and Record-to-Report processes. Trusted by over 1000+ Global 2000 companies, we are reshaping the office of the CFO using modern AI, automation, and hyper-efficient payment rails. Our mission is to eliminate friction in financial operations, helping enterprises manage credit risk, accelerate cash application, optimize collection cycles, and process billions of dollars in transaction volume daily.

Role Overview

As a Principal Payments Product Manager at HighRadius, you will own the end-to-end strategic vision, roadmap, and execution for our next-generation B2B merchant card processing infrastructure and ACH networks. You will drive the convergence of traditional business payments with enterprise AI automation, enabling Global 2000 clients to optimize transactional cash flow, structurally lower transaction costs, and unify global payment channels.

This high-impact, individual contributor (IC) leadership role demands a rigorous synthesis of technical payment gateway infrastructure architecture, hands-on data analytics, and high-stakes stakeholder management. You will serve as the premier payment architect bridging commercial sales opportunities, complex consulting deployment cycles, and deep platform engineering teams.

Key Roles & Responsibilities

1. Payment Domain Expertise & Cost Analytics

• Payment SME Leadership: Act as the definitive enterprise Subject Matter Expert on global B2B infrastructure, covering payment gateways, merchant acquiring, merchant card-not-present (CNP) flows, and clearing rails (ACH, FedNow, SEPA, Real-Time Payments).
• Processing Cost Optimization: Conduct exhaustive quantitative analysis of payment processing costs, interchange brackets, and card scheme rules to design platform routing capabilities (e.g., Level 2/3 processing data enrichment) that dramatically compress client acceptance fees.
• Data Analytics & Prototyping: Write standalone data-analysis scripts and build functional data use cases (utilizing SQL or Python/scripting logic) to surface macro transaction trends, troubleshoot routing anomalies, and validate infrastructure optimization.

2. B2B Client Solutioning & GTM Enablement

• Best-in-Class Strategy Definition: Lead the definition of a best-in-class payments strategy for individual clients to maximize processing outcomes, reduce friction, and align with their unique operational goals.
• Solution Design: Architect end-to-end payment topologies, specialized multi-entity settlement configurations, and complex reconciliation workflows tailored for massive corporate ecosystems, considering HighRadius products.
• High-Impact Demonstrations: Design and deliver sophisticated, technically precise gateway capability demos that clearly articulate architectural advantages and business value to corporate C-suites (CFOs, CIOs, Treasurers).
• Cross-Functional Support Operations: Serve as the primary product pillar reinforcing Sales (accelerating pre-sales technical validation), Consulting (authoring deployment blueprints), and Support (providing tier-3 infrastructure escalation resolution).

3. Stakeholder Management & Ecosystem Relations

• Direct Client Feedback Loops: Organically lead client-facing feedback sessions and technical discovery panels, transforming disparate merchant pain points into clear, prioritized engineering deliverables.
• Payment Partner Management: Cultivate and negotiate strategic partnerships with card networks, payment processors, acquiring banks, and regional Alternative Payment Method (APM) institutions to optimize unit economics and platform breadth.
• Internal Stakeholder Alignment: Masterfully manage expectations and unify priorities across competing commercial timelines, consulting delivery boundaries, and engineering constraints.

4. Gateway Architecture & Growth Strategy

• Product Gateway Strategy: Drive the structural, API-first strategy for HighRadius's processing engine, maintaining rigid PCI-DSS compliance, minimal latency, and robust multi-acquirer failover rules.
• Processor Agnostic Strategy: Architect a flexible, processor-agnostic processing model that enables seamless interoperability across various payment gateways and acquirers, ensuring platform flexibility and reducing vendor dependency.
• Product-Led Growth (PLG): Design and execute product adoption loops aimed at maximizing Gross Transaction Volume (GTV), capturing broader wallet share from existing platforms, and lowering user friction.

Key Performance Indicators (KPIs)

Performance Category

Target Metric Alignment

Financial & Volume Growth

• Gross Transaction Volume (GTV): Scale total network processing volume through feature adoption and expansion.
• Net Take Rate Expansion: Secure margin expansion by optimizing processor costs and dynamic routing spreads.

Client Optimization

• Total Cost of Acceptance (TCA): Measure direct savings delivered to enterprise client balances via Level 2/3 card compliance.
• Payment Attachment Rate: Drive native payment module attachment velocity across core software modules.

Operational Health

• Transaction Authorization Success Rate: Maximize structural settlement success across various bank networks.
• Time-To-Value (TTV): Compress delivery timeframes via highly automated configuration structures.

Requirements & Profile

• Experience: 8+ years of technical Product Management tenure, with 5+ years dedicated strictly to processing networks, gateway API layout, or complex merchant infrastructure.
• Technical & Analytical Skill: Proven capacity to build data parsing scripts, run advanced SQL routines, and design intricate API structures. Extensive familiarity mapping data schemas to prominent ERP frameworks (SAP, Oracle, NetSuite).
• Solution Engineering & Communication: Distinct background operating within high-visibility client consulting or sales-engineering environments. Superb verbal and written communication profile tailored for executive stakeholders.
• Strong relationships with payment partners: Demonstrated ability to cultivate and manage strategic partnerships with payment processors, card networks, and acquiring banks to optimize platform breadth and economics.
• Cross-functional Collaboration: Proven ability to effectively collaborate across sales, marketing, consulting, and support teams to align product strategy with organizational goals.
• Core Profile DNA: High Emotional Intelligence (EQ) capable of productively reconciling different priorities among fast-paced commercial targets, stable engineering sprints, and rigid compliance constraints.