{"id":3968298,"url":"https://alion.io/job/highscale-business-operations-manager","title":"Business Operations Manager","company":{"id":4476477,"name":"Highscale","domain":"highscale.ai","url":"https://alion.io/company/highscale","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-28T06:43:23Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-11-09T21:21:54Z","board_verified":true,"closed_at":null,"days_open":104,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":104},"description":"About High Scale\nWe’re High Scale - a future-focused, data-obsessed agency revolutionizing video advertising on TV and social media. Think Amazon’s obsession with customer experience meets SpaceX’s fearless ambition-that’s the DNA behind everything we do.\nOur 160-person team of creatives, strategists, and innovators produces thousands of high-impact campaigns weekly for the world’s leading lifestyle, fashion, beauty, and DTC brands. With 50,000 sq. ft. of DTLA studios and a global influencer network, we’re scaling rapidly-and we believe the best companies are built by people who don't wait to be told what to do.\nWe move fast, embrace change, and constantly look for better ways to operate. If you're someone who enjoys solving complex problems, improving systems, taking ownership, and leaving every process better than you found it, you'll feel right at home here.\nWhy This Role Matters\nGrowth creates opportunity-but it also creates complexity.\nAs our Business Operations Manager, you'll help build the operational foundation that allows High Scale to scale without sacrificing speed, quality, or culture. You'll work closely with leadership to optimize how we hire, measure performance, improve workflows, and support our people.\nWe're especially excited to meet someone who has experienced world-class operational discipline in a BPO or high-growth organization and knows how to translate those best practices into a fast-moving, entrepreneurial company.\nThis isn't a role where you'll simply maintain existing processes. You'll challenge them, improve them, and build new ones. From implementing KPI frameworks and refining HR operations to identifying inefficiencies across departments, your work will directly shape how High Scale operates as we continue to grow.\nIf you enjoy turning complexity into clarity, creating order from chaos, and helping teams perform at their best, this is the opportunity to make a lasting impact.\nWhat You'll Do\nDesign Better Business Systems\nEvaluate current workflows and identify opportunities to improve efficiency across departments.\nDevelop scalable SOPs, documentation, and operational playbooks that promote consistency while supporting rapid growth.\nImplement practical solutions that simplify work without sacrificing quality.\nBuild High-Performance KPI Frameworks\nPartner with department leaders to define meaningful KPIs and performance metrics.\nCreate dashboards and reporting systems that give leadership clear visibility into organizational performance.\nEnsure accountability through structured scorecards and measurable outcomes.\nContinuously evaluate metrics and recommend improvements based on business needs.\nStrengthen HR & People Operations\nReview and improve employee lifecycle processes, including onboarding, performance management, promotions, and offboarding.\nCollaborate with HR to ensure operational processes support both employee experience and business objectives.\nRecommend systems and processes that improve organizational effectiveness and workforce planning.\nDrive Operational Excellence\nLead cross-functional initiatives that eliminate bottlenecks and improve collaboration.\nIdentify opportunities to automate repetitive processes using modern tools and technology.\nChampion continuous improvement by encouraging smarter, more scalable ways of working.\nSupport organizational change initiatives as High Scale continues to expand.\nPartner with Leadership\nServe as a trusted operational partner to department heads and executive leadership.\nProvide recommendations backed by data, operational insights, and industry best practices.\nHelp leadership make informed decisions that improve efficiency, productivity, and long-term scalability.\nWho You Are\nProven Operations Leader\n5+ years of experience in Business Operations, Operational Excellence, Process Improvement, PMO, or a similar operational leadership role.\nExperience within a BPO, outsourcing, shared services, or another highly process-driven organization is strongly preferred.\nYou've successfully implemented operational improvements that resulted in measurable business impact.\nBuilder of Systems\nYou naturally think in processes rather than one-off solutions.\nYou enjoy creating structure, documentation, and scalable systems that help teams work more effectively.\nYou don't settle for \"good enough\" when there's a smarter way to do something.\nData-Driven Decision Maker\nYou're comfortable building KPI frameworks, analyzing operational metrics, and translating data into actionable recommendations.\nExperience with reporting tools, project management platforms, workflow automation, and HR systems is a plus.\nKnowledge of Lean, Six Sigma, or continuous improvement methodologies is highly valued.\nInfluential Business Partner\nYou communicate effectively with stakeholders at every level of the organization.\nYou know how to balance strategic thinking with hands-on execution and can build alignment across multiple teams.\nYou approach challenges with curiosity, professionalism, and a solutions-first mindset.\nThrives in High-Growth Environments\nYou enjoy environments where priorities evolve, new challenges emerge, and there's always an opportunity to improve how things are done.\nRather than waiting for direction, you look around corners, anticipate needs, and take ownership of moving initiatives forward. You're energized by building, improving, and helping others succeed.\nPerks & Benefits\nBuild the Operating System of a High-Growth Company\nHelp shape the processes, systems, and standards that will support the next stage of High Scale's growth.\nWork Directly with Leadership\nCollaborate closely with executives and department leaders to solve meaningful business challenges and influence company-wide decisions.\nReal Ownership & Impact\nYour ideas won't sit in a backlog. If you identify an opportunity to improve the business, you'll have the autonomy to help make it happen.\nAccelerated Career Growth\nAs High Scale continues to scale, you'll have opportunities to grow into senior operations and executive leadership roles.\nA Team That Loves Building\nJoin a company filled with ambitious, collaborative people who enjoy solving difficult problems, learning continuously, and pushing each other to raise the bar.\nHigh Scale is an Equal Opportunity Employer. We celebrate diversity because we know great ideas come from people with different experiences and perspectives. If you're excited to build, improve, and make a meaningful impact, we'd love to hear from you.","description_format":"text","description_chars":6519,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Marketing","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-11-09T15:11:35Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.208,"p_room":0.28,"age_days":104,"expected_fill_days":7,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-10T00:48:07Z"},"pay":null,"html_url":"https://alion.io/job/highscale-business-operations-manager","json_url":"https://alion.io/job/highscale-business-operations-manager.json","meta":{"generated_at":"2026-11-10T00:48:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1726,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4476477},"rest":"https://alion.io/mcp/rest/get_company?id=4476477"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhighscale-business-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhighscale-business-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhighscale-business-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/highscale-business-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhighscale-business-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3968298}},{"tool":"search_jobs","arguments":{"company":"highscale.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3968298},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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