{"id":3968297,"url":"https://alion.io/job/highscale-customer-service-representative","title":"Customer Service Representative","company":{"id":4476477,"name":"Highscale","domain":"highscale.ai","url":"https://alion.io/company/highscale","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"Shopify","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-07-28T07:53:53Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-09T21:21:54Z","board_verified":true,"closed_at":null,"days_open":104,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":104},"description":"About High Scale\nWe’re High Scale - a future-focused, data-obsessed agency revolutionizing video advertising on TV and social media. Think Amazon’s obsession with customer experience meets SpaceX’s fearless ambition-that’s the DNA behind everything we do.\nOur 160-person team of creatives, strategists, and innovators produces thousands of high-impact campaigns weekly for the world’s leading lifestyle, fashion, beauty, and DTC brands. With 50,000 sq. ft. of DTLA studios and a global influencer network, we're growing rapidly-and that starts with hiring exceptional people.\nWe move fast, embrace change, and believe the best ideas come from people who take ownership and continuously look for ways to improve. If you enjoy connecting with people, thrive in fast-paced environments, and take pride in delivering outstanding experiences, you'll fit right in.\nAbout the Role\nWe’re looking for a Customer Service Representative to join our Affiliate Marketing team.\nYou’ll be responsible for providing excellent customer support while assisting with\naffiliate-related inquiries, orders, promotions, products, and other customer concerns. You’ll\nwork closely with the Affiliate Marketing and internal operations teams to make sure customer\nissues are handled quickly, accurately, and professionally.\nThe ideal candidate is highly responsive, organized, and comfortable communicating with\ncustomers across multiple channels. You should be a strong problem solver who takes\nownership of customer concerns and knows how to provide a positive experience even when\nhandling difficult situations.\nWhat You'll Do\nRespond to customer inquiries through email, chat, social media, and other\ncommunication channels.\nAssist customers with product questions, orders, promotions, discount codes, refunds,\nand other concerns.\nHandle customer inquiries related to affiliate promotions, offers, and campaigns.\nTroubleshoot issues involving affiliate links, discount codes, promotions, and orders.\nCoordinate with the Affiliate Marketing team to resolve customer concerns.\nEscalate complex or recurring issues to the appropriate internal team.\nFollow up with customers to ensure their concerns have been properly resolved.\nMaintain accurate records of customer interactions, issues, and resolutions.\nProvide clear and accurate information about products, promotions, and company\npolicies.\nMonitor customer feedback and identify recurring issues or opportunities for\nimprovement.\nMaintain a friendly, professional, and helpful tone across all customer interactions.\nHelp maintain customer service FAQs, resources, and internal documentation.\nSupport the Affiliate Marketing team with other customer-related tasks and projects as\nneeded.\nWho You Are\n3+ year of experience in customer service, e-commerce, sales support, or a related role.\nExcellent written and verbal English communication skills.\nStrong customer service and problem-solving skills.\nComfortable communicating with customers through email, chat, and other online\nchannels.\nHighly organized and detail-oriented.\nAble to manage multiple customer inquiries and priorities at the same time.\nPatient and professional when handling difficult or escalated customers.\nStrong follow-up skills and a sense of ownership.\nComfortable learning new tools, systems, products, and processes.\nAble to work independently in a fast-paced, remote environment.\nReliable internet connection and equipment suitable for remote work.\nPlus If You Have\nExperience in affiliate marketing or e-commerce.\nExperience supporting DTC, beauty, fashion, wellness, lifestyle, or consumer brands.\nFamiliarity with affiliate links, discount codes, promotions, or commission-based\nprograms.\nExperience working with Shopify or other e-commerce platforms.\nExperience with customer service platforms such as Gorgias, Zendesk, Intercom, or\nsimilar tools.\nExperience working with creators, influencers, or affiliate partners.\nWhat Success Looks Like\nCustomers receive fast, accurate, and helpful responses.\nCustomer concerns are resolved efficiently and professionally.\nAffiliate-related customer issues are properly handled and escalated when needed.\nCustomer interactions consistently reflect a positive brand experience.\nRecurring customer issues are identified and communicated to the team.\nYou can effectively manage a high volume of inquiries while maintaining accuracy and\nquality.\nHigh Scale is an Equal Opportunity Employer. We celebrate diversity because we know exceptional teams are built from different perspectives, experiences, and ideas. If you're excited to connect with people, help identify top talent, and create memorable first impressions, we'd love to meet you.","description_format":"text","description_chars":4683,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Digital Marketing","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-11-09T15:11:35Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.124,"p_room":0.28,"age_days":104,"expected_fill_days":7,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-10T00:51:23Z"},"pay":null,"html_url":"https://alion.io/job/highscale-customer-service-representative","json_url":"https://alion.io/job/highscale-customer-service-representative.json","meta":{"generated_at":"2026-11-10T00:51:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1838,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4476477},"rest":"https://alion.io/mcp/rest/get_company?id=4476477"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhighscale-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhighscale-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhighscale-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/highscale-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhighscale-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3968297}},{"tool":"search_jobs","arguments":{"company":"highscale.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3968297},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}