{"id":3736249,"url":"https://alion.io/job/hikari-group-casino-operations-manager","title":"Casino Operations Manager","company":{"id":4485855,"name":"Hikari Group","domain":"hikari.group","url":"https://alion.io/company/hikari-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ukraine"],"countries":["UA"],"hiring_countries":["UA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-11-04T09:42:20Z","employer_posted_date":null,"last_verified_at":"2026-11-04T09:42:20Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"We’re looking for a Casino Operations Manager to own the operational management of a business direction and Brand × GEO portfolio — from platform selection and partnership kickoff through to launch, stabilisation, and scaling.\n\nThis is a hands-on role in an actively growing direction. You won’t just coordinate launches — you’ll be the operational owner of your area: synchronising all involved functions, controlling readiness and performance, managing critical dependencies, and keeping the business moving toward agreed targets.\n\nYou’ll report directly to the Head of Operations and may manage Project Managers within your direction.\n\n⚙️ What you’ll be doing\n\nDirection & Brand × GEO ownership\n\nOwn the operational scope of your assigned business direction, brands, and GEOs\n\nEngage early: platform and partner selection, agreement initiation, and launch plan formation\n\nBuild the operational roadmap and set priorities across Brand × GEO\n\nDefine project readiness for each stage: Pre-Launch → Soft Launch → Full Launch → Stabilisation → Scale\n\nDrive business priorities and ensure timely decision-making\n\nLaunch & scaling\n\nBuild and control the end-to-end launch plan for new brands and locales\n\nCoordinate Go-Live preparation and control fulfilment of launch criteria\n\nRun Soft Launch: monitor product stability, key services, operational processes, and team readiness\n\nCoordinate Full Launch and transition to stable operations\n\nPost-launch: oversee stabilisation and ongoing scaling of Brand × GEO\n\nCoordinate new GEO rollouts, platform integrations, and onboarding of new partners and key services\n\nCross-functional management\n\nCoordinate work across Product, Payments, Fraud, Retention/CRM, Support, VIP, Analytics, Acquisition, Affiliate, Legal, Finance, Development, QA, Design, and beyond\n\nKeep functional teams aligned around shared direction priorities\n\nControl cross-team dependencies, timelines, and critical path\n\nPush decision-making and accountability across teams\n\nIdentify blockers and drive resolution or timely escalation\n\nPerformance & operations\n\nTrack overall Brand × GEO performance together with functional owners\n\nMonitor key business and operational KPIs across the direction\n\nIdentify areas where performance requires additional intervention or reprioritisation\n\nInitiate and coordinate operational improvements across teams\n\nControl readiness of Support, VIP, Retention, Payments, Fraud, and other operational functions for launch and scaling\n\nCoordinate resolution of critical operational incidents affecting the product or business metrics\n\nProject & portfolio management\n\nManage roadmap, timelines, statuses, risks, and key milestones across your portfolio\n\nPrioritise tasks and projects within your direction\n\nMonitor team capacity and signal resource needs proactively\n\nManage Project Managers within your direction and define the scope of their projects\n\nAt current stage — independently manage a portion of Brand × GEO hands-on without a dedicated PM\n\nRun regular status, operational, and launch meetings with structured follow-up on decisions\n\nRisk, budget & reporting\n\nIdentify, assess, and manage operational and project risks\n\nEscalate to Head of Operations issues that cannot be resolved at direction level\n\nControl the operational budget within the agreed scope\n\nCoordinate with Finance and Legal on contracts, payments, partner relationships, and operational costs\n\nPrepare regular reporting for Head of Operations / CEO covering:Brand × GEO status\n\nLaunch and scaling progress\n\nPerformance\n\nKey risks and blockers\n\nDecisions requiring management input\n🎯 What we’re looking for\n\n3+ years of experience in Operations, Project, Program, or Product Operations roles\n\nMandatory background in iGaming / online casino / betting\n\nHands-on experience launching new casino projects, brands, or GEOs\n\nStrong understanding of casino operations and how core functions interact: Product, Payments, Fraud, CRM/Retention, VIP, Support, Acquisition/Affiliate, Analytics\n\nExperience managing multiple parallel projects or Brand × GEO simultaneously\n\nConfident working with roadmaps, timelines, launch plans, dependencies, risks, and priorities\n\nProficiency in Jira and other project / operations management tools\n\nAbility to operate at a business-priority level while going hands-on into operational detail when needed\n\nStrong cross-functional coordination and stakeholder management skills\n\nComfortable working in high-velocity environments with shifting priorities and ambiguity\n\nEnglish Upper-Intermediate or higher\n\n⭐ Nice to have\n\nExperience managing multiple casino brands / GEOs simultaneously\n\nExperience launching Tier-1 or LATAM GEOs\n\nBackground with White Label / turnkey casino platforms\n\nExperience integrating acquired teams or business directions\n\nExperience managing Project Managers\n\n✨ What we offer\n\nFull ownership of a business direction — brands, GEOs, and the roadmap to scale them\n\nDirect influence on operational strategy across an international iGaming product\n\nHigh-autonomy environment with minimal bureaucracy and fast decision cycles\n\nCross-functional exposure across every core function of the business\n\nRoom to build and grow a team of Project Managers within your direction\n\nPaid vacation, medical insurance, and corporate gifts\n\nFull Remote · iGaming · Casino Operations · Brand × GEO · Launch · Scaling","description_format":"text","description_chars":5365,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Ukraine","iso":"UA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Animation","Digital Design","UI/UX Design"],"lifecycle":[{"event":"open","at":"2026-11-04T09:42:20Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring 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