{"id":3703447,"url":"https://alion.io/job/hikinex-information-technology-specialist","title":"Information Technology Specialist","company":{"id":4505479,"name":"HIKINEX","domain":"hikinex.com","url":"https://alion.io/company/hikinex","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"UTC-8 – UTC-5","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Least Privilege","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true}],"status":"live","first_seen_at":"2026-11-03T17:30:16Z","employer_posted_date":null,"last_verified_at":"2026-11-03T17:30:16Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"IT Specialist\n\nJob Summary\nThe IT Specialist provides reliable, secure, and timely technical support for a fully remote workforce. This hands-on role supports employee technology throughout the full lifecycle, administers business systems and licenses, troubleshoots technical issues, and maintains accurate records and documentation. The specialist works with HR, Finance, Operations, IT colleagues, and external vendors to ensure employees have the access, equipment, and support they need while protecting company systems and data.\n\nKey Responsibilities\nProvide day-to-day IT support by troubleshooting employee issues, completing assigned requests, documenting actions, and following established service standards.\nHandle service desk tickets, prioritize assigned requests based on urgency and impact, meet response and resolution targets, escalate unresolved issues, and keep users informed.\nCarry out employee and contractor onboarding, role changes, and offboarding, including accounts, email, licenses, devices, permissions, MFA, and timely access revocation based on approved requests.\nAdminister Microsoft 365 and related services, including Entra ID, Exchange Online, Teams, SharePoint, OneDrive, Intune, security groups, distribution lists, and license assignments.\nAdminister company SaaS platforms within authorized access, including user provisioning, role-based permissions, license usage checks, renewal tracking, and vendor support coordination.\nMaintain accurate inventories of devices, software, user accounts, licenses, domains, subscriptions, and administrative ownership; reconcile records against vendor portals and billing data.\nCoordinate procurement, deployment, maintenance, repair, replacement, and recovery of laptops and other company equipment for a distributed workforce.\nApply approved IT security controls, including least-privilege access, MFA, device compliance, password practices, and data protection; assist with periodic access reviews and report gaps.\nInvestigate and troubleshoot issues involving identity, email delivery, endpoint management, VPN and remote access, DNS, browsers, applications, and hardware; coordinate escalations when needed.\nCreate, update, and follow SOPs, checklists, knowledge-base articles, and audit records for recurring IT processes and common technical issues.\nMaintain service records and prepare updates on assigned tickets, response and resolution times, recurring issues, license usage, equipment status, risks, and improvement opportunities.\nCoordinate vendor support cases, track renewal information, and flag unused licenses or opportunities to consolidate tools and reduce costs for review by the authorized approver.\nPartner with HR, Finance, Operations, and client-facing teams on workforce changes, payroll or access dependencies, compliance requirements, and client-specific technology needs.\nProvide user guidance, training, and internal communications for new tools, approved system changes, security practices, and recurring support topics.\nUse AI assistants responsibly to accelerate research, documentation, analysis, and repetitive administrative work while independently validating outputs before implementation.\nSupport business continuity and incident response by documenting issues and risks, carrying out assigned recovery actions, following escalation paths, and providing clear status updates during outages or security events.\n\nExperience and Skills\nProfessional experience: Minimum 1-2 years of work experience in any field is acceptable. IT experience is a plus.\nInterest in IT: Genuinely interested in working in an IT department and learning how business systems, user support, access management, devices, and software operations are handled.\nEducation and certifications: Graduate in any field. No specific technical qualification or professional certification is required.\nLearning ability: Able to learn unfamiliar tools and processes quickly, follow instructions carefully, ask appropriate questions, and apply feedback.\nComputer confidence: Comfortable using computers and everyday business applications.\nOrganization and ownership: Able to manage multiple requests, prioritize urgent work, maintain accurate records, meet deadlines, and follow issues through to completion.\nProblem solving: Approaches unfamiliar issues calmly, researches possible solutions, checks information before acting, and knows when to escalate.\nCommunication: Excellent written and verbal English, with the ability to explain technical matters clearly to non-technical users and communicate professionally with executives, clients, and vendors.\nJudgment and discretion: Trusted to handle administrative access, credentials, employee information, client data, billing information, and other sensitive material responsibly.\nAI tools: Comfortable using ChatGPT, Claude, or similar tools for research and productivity, with sound judgment regarding verification, confidentiality, and safe implementation.\n\nJob Details\nEmployment Type: Contract\nCompensation: Up to 60K INR/month\nWork Schedule: Monday to Friday, night shift aligned with US time zones (8:00 AM–5:00 PM Pacific Time). India Standard Time: 8:30 PM–5:30 AM the next day during Pacific Daylight Time, or 9:30 PM–6:30 AM the next day during Pacific Standard Time. The schedule may be adjusted based on business requirements.\nLocation: Remote (Work from Home)\nInternet Requirements: Minimum 50 Mbps internet speed; a stable wired LAN connection is recommended.\n\nJoin Us\nJoin a growing, fully remote organization where dependable IT support helps employees work effectively and securely. If you enjoy solving technical problems, learning new tools, and helping users, we welcome your application.","description_format":"text","description_chars":5734,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-03T20:09:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":25,"reasons":["seen:6","win:early","comp:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/hikinex-information-technology-specialist","json_url":"https://alion.io/job/hikinex-information-technology-specialist.json","meta":{"generated_at":"2026-11-10T21:55:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":411,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4505479},"rest":"https://alion.io/mcp/rest/get_company?id=4505479"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhikinex-information-technology-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhikinex-information-technology-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhikinex-information-technology-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hikinex-information-technology-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhikinex-information-technology-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3703447}},{"tool":"search_jobs","arguments":{"company":"hikinex.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3703447},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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