IT QA Tech Lead

Founded by Samih Darwazah over 40 years ago in Jordan, Hikma's purpose is to provide affordable, quality medicines to the people in need. Based on very solid foundations, we continue to innovate daily and find practical solutions to transform the lives of the millions of people we serve.

At the end of the 1980s, we extended ours beyond the Middle East and acquired land in Portugal for the construction of a sterile factory for injectable pharmaceutical products. This was an important turning point for the company, and our first step into a new region. Today, in Portugal, we have more than 1000 employees and 3 factories for the production of injectable medicines.

Hikma, intends to recruit a Specialist, IT Applications (m/f)

Main Responsibilities:

• Provide technical support to users of applications, including troubleshooting issues, resolving user inquiries, and providing guidance on application usage.
• Coordinate with cross-functional teams such as developers, business analysts, and quality assurance analysts to ensure optimal application performance and alignment with organizational needs.
• Monitor and report on system performance metrics, including uptime, usage statistics, and user feedback, to identify areas for improvement and recommend system enhancements or upgrades.
• Lead new projects and rollouts to different Hikma sites, coordinating project activities with stakeholders, executing tasks, and reporting deviations.
• Process security requests based on departmental Standard Operating Procedures (SOPs).
• Understand the IT and company framework, follow defined processes and procedures, and produce required documentation in support of baseline and project activities, including SLC documents (e.g., URS, FS, DS). Ensure compliance with GxP and other applicable regulatory and company guidelines.
• Act in accordance with valid quality and compliance regulations.

Profile:

• Minimum of 5 years relevant IT experience in computer applications support
• Hands-on experience supporting Quality management systems in the pharmaceutical industry
• Demonstrated troubleshooting ability for both the computer application and laboratory instrument interfaces.
• Proficiency in Microsoft Office Suite tools (Outlook, Word, Excel)
• Strong knowledge of computer validation processes and practices
• Excellent English language verbal and written communication skills.
• Excellent documentation and writing skills as per Hikma’s Good Documentation Practices.
• Adaptable and able to learn quickly to keep up with the changing IT landscape.
• Experience in Quality Management Systems (QMS) and Document Management Systems (DMS).
• Experience in Laboratory Information Management is a plus.

We offer:

• Direct contract with Hikma
• Competitive salary aligned with the role
• Life insurance
• Health Insurance extended to student children (up to age 24)
• Annual Performance Bonus
• Real Growth Opportunities

If you think this is a good opportunity for your professional career, join us and contribute to Better Health, within everyone's reach, every day