{"id":1375969,"url":"https://alion.io/job/hilb-group-account-manager","title":"Account Manager","company":{"id":1805138,"name":"Hilb Group","domain":"hilbgroup.com","url":"https://alion.io/company/hilbgroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":94000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1127},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-14T14:24:21Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Account Manager to join our team. This position will report to our agency located in Cheboygan, MI. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.\nResponsibilities:\nLead & schedule the front desk team; manage coverage, breaks, PTO, and shift changes.\n\nTrain, coach, and QA front desk performance (greeting standards, phone etiquette, message handling, appointment scheduling, CRM accuracy).\n\nManage daily operations: lobby flow, guest experience, signage, opening/closing checklists, and incident reporting.\n\nResolve escalations professionally; partner with operations for facilities and IT issues.\n\nMaintain compliance with privacy and security requirements (HIPAA/PII), document retention, and data entry quality.\n\nTrack KPIs such as average call answer time, abandonment rate, first-contact resolution, and front desk NPS/C-SAT.\n\nConduct compliant needs assessments and present Medicare plan options (Medicare Advantage, Medigap, PDP), plus ancillary benefits when appropriate.\n\nComplete sales cycle: education, plan comparison, SOA (Scope of\n\nAppointment), enrollment applications, follow-up, and onboarding.\n\nMaintain current certifications (e.g., AHIP and carrier-specific\n\nMedicare certifications) and adhere to CMS marketing and communications guidelines.\n\nDocument all interactions accurately in agency management systems; maintain audit-ready files.\n\nBuild pipeline via inbound leads, front desk referrals, community outreach, and relationships with providers/senior centers.\n\nEducate clients on key timelines (AEP, OEP, SEP), eligibility, and plan changes; provide compliant service and retention support.\n\nMeet or exceed targets for enrollments, retention, cross-sell/upsell, and client satisfaction.\n\nPartner with Marketing on compliant events, seminars, and campaigns.\n\nAssist with vendor/carrier coordination, supply management, and audit preparation.\n\n Qualifications:\nHighschool or GED required\n\nActive state insurance producer license (Health; Life & Health preferred).\n\nMedicare certification: Current AHIP (or equivalent) and carrier certifications (or ability to obtain before start date).\n\n1-3+ years in insurance sales, Medicare advising, or benefits; 1+ year team lead/supervisory experience (front desk, retail, call center, or customer service).\n\nWorking knowledge of CMS rules, SOA, enrollment processes, and compliant marketing practices.\n\nStrong customer service and communication skills; ability to explain complex benefits simply.\n\nTech proficiency: CRM/AMS (e.g., Salesforce, Applied, EZLynx),\n\nMicrosoft 365, VoIP/phone queues, and scheduling tools.\n\nBackground check and any required carrier appointments.\n\nExperience managing a team with measurable results.\n\nLocal market knowledge of Medicare plans and provider networks.\n\nPeople Leadership: Coaching, scheduling, feedback, performance management.\n\nSales Excellence: Needs-based selling, objection handling, ethical conduct.\n\nCompliance & Accuracy: Documentation, audit readiness, CMS/HIPAA adherence.\n\nOperational Rigor: Time management, prioritization across service and sales.\n\nCustomer Empathy: Patience and clarity with seniors and caregivers.\n\n Benefits:\nCompany Paid Life Insurance, Long-Term and Short-Term Disability.\n\nMedical, Dental, Vision and FSA/HSA plans.\n\n401(k) with company match.\n\nAdditional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.\n\nGenerous PTO.\n\nAn awesome team of professionals!\n\nThe Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.","description_format":"text","description_chars":4192,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Professional Services","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-09-28T06:45:13Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.828,"p_room":0.75,"age_days":22,"expected_fill_days":29,"reasons":["conf:15","wave","win:late","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/hilb-group-account-manager","json_url":"https://alion.io/job/hilb-group-account-manager.json","meta":{"generated_at":"2026-10-15T14:12:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21749,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1805138},"rest":"https://alion.io/mcp/rest/get_company?id=1805138"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhilb-group-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhilb-group-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhilb-group-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hilb-group-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhilb-group-account-manager"}]}