{"id":3383340,"url":"https://alion.io/job/hilb-group-administration-support-senior-associate-2","title":"Administration & Support Senior Associate","company":{"id":1805138,"name":"Hilb Group","domain":"hilbgroup.com","url":"https://alion.io/company/hilbgroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":154000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3011},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T20:26:17Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Administration & Support Senior Assistant to join our team. This position will report to our agency located in Reese, MI. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.\nResponsibilities:\nOperate digital, multi-line phone system, distributing work to various departments as required.\n\nAssist Account Managers and producers to process telephone service requests, including but not limited to policy endorsements, cancellations, billing and identification card issuance.\n\nThoroughly and accurately document agency management system as required.\n\nMaintain thorough knowledge of agency procedures.\n\nProcess all incoming and outgoing mail.\n\nReview insurance company communications daily.\n\nReview account renewals and endorsements (download and paper) for accuracy.\n\nProvide assistance to customers regarding billing transactions/issues.\n\nProvide assistance to customers reporting claims.\n\nProvide administrative support as requested by management, producers and other staff members.\n\nUse interpersonal communication skills to engage and develop relationships with Owen Moore Insurance Agency clients and carrier underwriters.\n\nActively listen and identify client needs or requests/concerns that are related to their insurance needs.\n\nInterface with customers via telephone, written correspondence, fax and electronic mail to respond to inquiries and answer insurance related questions.\n\nMaintain confidentiality of all information related to clients, employees and carriers.\n\nQualifications:\nTwo year college degree in related field or equivalent experience preferred.\n\nProven customer service skills.\n\nExcellent phone skills, organizational skills, computer and keyboarding skills, knowledge of word processing with Microsoft Windows and Office experience.\n\nAbility to work within a team environment.\n\nAbility to self-direct the completion of job duties.\n\nPrevious experience using agency management system preferred but not required.\n\nBenefits:\nCompany Paid Life Insurance, Long-Term and Short-Term Disability.\n\nMedical, Dental, Vision and FSA/HSA plans.\n\n401(k) with company match.\n\nAdditional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.\n\nGenerous PTO.\n\nAn awesome team of professionals!\n\nThe Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. 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