{"id":1376013,"url":"https://alion.io/job/hilb-group-benefits-account-manager","title":"Benefits Account Manager","company":{"id":1805138,"name":"Hilb Group","domain":"hilbgroup.com","url":"https://alion.io/company/hilbgroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Farmington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-07-15T00:00:00Z","employer_posted_date":"2026-07-15","last_verified_at":"2026-11-05T22:40:38Z","board_verified":true,"closed_at":null,"days_open":114,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":113},"description":"Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Benefits Account Manager to join our team. This position will report to our agency located in Farmington, CT. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a hybrid position.\nResponsibilities:\nServe as the operational lead for each client’s renewal cycle, ensuring all activities are completed proactively, accurately, and on schedule.\n\nCollaborate with brokers to assess client trends, identify issues, and surface opportunities for enhanced solutions or cross-selling.\n\nPartner with benefits analysts to market renewals, evaluate carrier options, and prepare polished, accurate proposals.\n\nReview proposals thoroughly, ensuring all information is correct and presented clearly.\n\nAssist in preparing materials and summaries for renewal meetings and support brokers during delivery.\n\nCommunicate updates, recommendations, and next steps clearly to clients.\n\nConfirm renewal decisions and ensure all necessary documentation is accurately submitted to carriers.\n\nComplete all renewal close-out tasks within established timelines or inform team lead of any roadblocks or delays.\n\nMaintain complete and accurate client data in BenefitPoint, ImageRight, SharePoint, and as applicable, Employee Navigator or other Benefit Technology\n\nDocument all activity thoroughly to ensure transparency and continuity for the entire team.\n\nManage open enrollment workflows, recertifications, and other client deliverables in a timely and organized manner.\n\nSupport ongoing process improvements and standardization to drive efficiency.\n\nServe as the first point of contact for day-to-day client service needs, including eligibility questions, enrollment changes, claims resolution, and benefit inquiries.\n\nTroubleshoot issues efficiently and escalate when necessary.\n\nProvide warm, professional, responsive communication to employers, employees, carriers, and internal stakeholders.\n\nEnsure all client-facing communication is clear, accurate, and timely.\n\nMaintain strong working relationships with brokers, analysts, national practice teams, and carriers.\n\nCommunicate proactively to keep all stakeholders aligned and projects moving forward.\n\nEnsure clients receive information about compliance resources, HR support, Medicare guidance, and webinars available through the national practice teams.\n\nParticipate in team discussions, best-practice sharing, and collective problem-solving.\n\nProactive mindset: Anticipates needs and identifies issues before they escalate.\n\nOwnership mentality: Takes responsibility for the client lifecycle and internal workflows.\n\nOrganizational excellence: Maintains structure, prioritization, accuracy, and documentation.\n\nClient-first orientation: Demonstrates empathy, responsiveness, and consistent follow-through.\n\nDeadline discipline: Balances multiple timelines without sacrificing quality.\n\nCollaborative communication: Shares information clearly; contributes positively to team culture.\n\nAdaptability: Operates effectively in a fast-paced, deadline-driven environment.\n\nQualifications:\nAssociate’s or bachelor’s degree preferred; equivalent relevant experience considered.\n\n2-4 years of professional office experience required; background in benefits, HR, or client service strongly preferred.\n\nProficiency in Microsoft Outlook, Word, and Excel.\n\nConfident and professional in verbal and written communication with clients and vendors.\n\nHighly organized, process-driven, and capable of managing multiple simultaneous deliverables.\n\nAble to work independently while collaborating effectively with team members.\n\nMust obtain Accident, Health & Life Producer’s License within 90-days of hire and maintain continuing education requirements.\n\nBenefits:\nCompensation: $70,000-$75,000/yr.\n\nCompany Paid Life Insurance, Long-Term and Short-Term Disability.\n\nMedical, Dental, Vision and FSA/HSA plans.\n\n401(k) with company match.\n\nAdditional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.\n\nGenerous PTO.\n\nAn awesome team of professionals!\n\nThe Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. 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