{"id":2867485,"url":"https://alion.io/job/hiller-dispatcher-copy","title":"Dispatcher","company":{"id":672969,"name":"Hiller","domain":"happyhiller.com","url":"https://alion.io/company/happyhiller","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":81,"open_postings":14,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":76,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jackson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T16:16:03Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T23:15:58Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The position of the dispatcher coordinates appointments for technicians at customer sites to maximize productivity and be the liaison between the company, technician and customer and to deliver exceptional customer service reflective of Hiller’s values.\nBenefits:\nWeekly Pay!\nCompetitive Bonus Structure\nYear-round work\nNo layoffs\nAdvancement opportunities\nTeam Atmosphere\nFree Tele-Health on Day 1!\nMedical, Dental & Vision Insurance\nLong and Short-term disability\nCompany paid life insurance\n401k matching\nCompany paid vacation\nPaid holidays\nFlex Spending accounts - medical and dependent care\nJob Responsibilities:\nDispatch technicians to service calls and maintain technician schedules.\nPrioritize calls according to customer and/or operational need.\nCoordinate and maintain on call schedules for technicians and after hours procedures.\nSchedule calls, enter service calls, and debrief with technicians.\nMaintain complete, accurate and updated information in the customer database.\nEffectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.\nPromptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.\nAddress all concerns, questions and problems from customers and technicians. 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