{"id":779037,"url":"https://alion.io/job/hillpointe-resident-experience-manager-2","title":"Resident Experience Manager","company":{"id":678462,"name":"Hillpointe","domain":"hillpointe.com","url":"https://alion.io/company/hillpointe","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":25,"ghost_share":0,"stale_share":0.24,"repost_share":0,"time_to_fill_p50_days":77,"computed_at":"2026-09-24T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Savannah, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-13T16:44:14Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T21:19:51Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":1,"flags":["company_stale"],"days_open":32},"description":"WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution.\nBuilt on its long and proven track record of real estate development, the firm’s investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success.\n\nRESIDENT EXPERIENCE MANAGER\nThe Resident Experience Manager supports the leasing and resident satisfaction efforts, and promotes occupancy, retention, and revenue goals at the community. This role is responsible for executing daily leasing activities and renewal engagement with both prospective residents and current residents while delivering excellent customer service. This role will involve identifying operational improvements and contributing innovative solutions while staying current with industry trends.\nKey Responsibilities:\nConduct sales and leasing activities to meet revenue and occupancy targets.\nCollaborate on marketing strategies and social media presence to drive traffic and boost occupancy rates.\nUtilize CRM and leasing software to track follow up and applicant progress.\nLead and support the guest service team by providing guidance, delegating tasks, and ensuring performance standards are met to achieve occupancy goals.\nEngage with prospects and residents to ensure their satisfaction.\nProvide timely responses to prospects, residents and internal stakeholder inquiries and concerns.\nIdentify opportunities for process improvement and offer innovative solutions.\nStay updated on industry trends and best practices for continuous improvement\nEnsure resident satisfaction in efforts to achieve the highest level of overall retention each month\n\nQualifications & Abilities:\nTwo or more years of property management experience required.\nAbility to work a flexible schedule, including weekends.\nDetail-oriented with excellent organizational and time management skills\nHigh School diploma or equivalent.\nAbility to quickly learn new software systems, understand data as it relates to the goals, and communicate outcomes.\nPrevious experience in leasing, sales, customer service, or related field preferred\nStrong interpersonal and communication skills, including the ability to engage effectively with diverse individuals.\nAbility to physically access all community areas.\nValid driver’s license for property operations and local travel (if required)\nPhysical Requirements:\nFrequently required to sit, stand, walk, bend, kneel, stoop, and reach while performing daily duties.\nAbility to move throughout the property, including leasing offices, model units, residential buildings, and outdoor common areas.\nAbility to climb stairs and navigate multi-story buildings as required.\nAbility to lift, carry, push, or pull up to 25 pounds occasionally (e.g., marketing materials, signage, office supplies).\nAbility to operate standard office equipment including computers, phones, printers, and mobile devices.\nAbility to communicate effectively in person, over the phone, and via electronic communication.\nVisual and auditory ability sufficient to observe surroundings, read documents, and interact with residents, prospects, and team members.\n\nWork Conditions:\nPrimarily works in a leasing office environment, with regular time spent indoors and outdoors throughout the community.\nMay be exposed to varying weather conditions (heat, rain, humidity) while conducting property tours or attending on-site activities.\nWork schedule may include weekends, evenings, and occasional holidays based on business needs and occupancy goals.\nFast-paced, customer-focused environment with frequent interaction with residents, prospects, vendors, and internal stakeholders.\nExpected to maintain a professional appearance and demeanor while representing the community and brand.\nLocal travel within the community or to nearby properties may be required.","description_format":"text","description_chars":4447,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development"],"lifecycle":[{"event":"open","at":"2026-09-11T23:59:49Z"},{"event":"close","at":"2026-09-15T12:22:16Z"},{"event":"reopen","at":"2026-09-24T14:42:17Z"}],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.778,"p_room":0.72,"age_days":42,"expected_fill_days":77,"reasons":["conf:2","win:mid","crowd:junior"],"computed_at":"2026-09-24T23:30:38Z"},"pay":null,"html_url":"https://alion.io/job/hillpointe-resident-experience-manager-2","json_url":"https://alion.io/job/hillpointe-resident-experience-manager-2.json","meta":{"generated_at":"2026-09-24T23:30:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1646,"day_limit":5000,"remaining_today":3354,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}