{"id":777395,"url":"https://alion.io/job/hillpointe-senior-leasing-performance-specialist","title":"Senior Leasing Performance Specialist","company":{"id":678462,"name":"Hillpointe","domain":"hillpointe.com","url":"https://alion.io/company/hillpointe","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":25,"ghost_share":0,"stale_share":0.24,"repost_share":0,"time_to_fill_p50_days":77,"computed_at":"2026-09-24T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Maitland, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":168000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1521},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-27T14:25:12Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-24T21:19:51Z","board_verified":true,"closed_at":null,"days_open":59,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":58},"description":"WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution.\nBuilt on its long and proven track record of real estate development, the firm’s investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success.\nSenior Leasing Experience Specialist\nThe Senior Leasing Experience Specialist is an advanced sales professional and a key member of PG HQ, Hillpointe's centralized sales and operations team supporting Pointe Grand communities. This role goes beyond traditional leasing by driving both inbound and outbound sales efforts to generate new opportunities, nurture prospective residents, and maximize occupancy across the portfolio. Working closely with on-site teams and centralized operations, the Senior Leasing Experience Specialist builds relationships, overcomes objections, creates urgency, and guides prospects through every stage of the leasing journey. Success in this role requires exceptional sales skills, strong accountability, disciplined follow-up, and a passion for delivering a consistent, high-quality resident experience while helping Pointe Grand communities achieve their leasing goals.\nKey Responsibilities:\nOutbound Sales and Lead GenerationConduct high-volume outbound calls, text messages, emails, and approved digital outreach to prospective residents.\nGenerate new prospective resident leads rather than relying exclusively on inbound marketing activity.\nIdentify prospective residents through employer relationships, referrals, local outreach, CRM research, event follow-up, canceled appointments, lost opportunities, and other approved sources.\nBuild relationships with preferred employers, staffing agencies, healthcare providers, schools, universities, relocation companies, military organizations, local businesses, and community partners.\nIdentify organizations experiencing hiring, relocation, expansion, or workforce growth within Pointe Grand markets.\nDevelop creative, compliant strategies for introducing Pointe Grand communities to prospective renters.\nReactivate aging, inactive, canceled, and previously lost leads.\nPursue every qualified opportunity through a disciplined, multi-touch sales cadence.\nMaintain accurate attribution for self-generated leads and referral relationships.\n\nAdvanced Leasing SalesBuild rapport quickly and establish credibility with prospective residents.\nConduct detailed discovery to understand the prospect’s needs, timing, budget, location preferences, household requirements, and decision-making factors.\nMatch prospects with the Pointe Grand community and apartment option that best fits their needs.\nClearly communicate the Pointe Grand value proposition and differentiate the experience from competing apartment communities.\nCreate urgency around availability, pricing, apartment selection, move-in timing, and current leasing opportunities.\nConfidently overcome objections related to price, location, timing, deposits, application requirements, apartment availability, competitors, and reluctance to make a decision.\nAsk directly for tours, appointments, applications, deposits, and other appropriate next steps.\nMaintain control of the sales conversation and establish a specific follow-up commitment before concluding each interaction.\nUse approved selling tools, incentives, and community differentiators strategically.\nPursue the sale with persistence while maintaining honesty, professionalism, respect, and compliance.\n\nProspect ConversionGuide prospects from initial contact through scheduled appointment, completed tour, application, approval, and lease execution.\nConvert phone, text, chat, email, and digital conversations into measurable leasing activity.\nReduce prospect fallout by identifying and addressing barriers early in the process.\nFollow up with prospects who begin but do not complete applications.\nReengage prospects who miss appointments, cancel tours, delay decisions, or become unresponsive.\nCoordinate warm handoffs to onsite teams while remaining involved when additional support is needed.\nSupport virtual and guided tour experiences when appropriate.\nPartner with community teams to address community-specific leasing needs and occupancy priorities.\nPrioritize opportunities based on likelihood to lease, urgency, community needs, and potential business impact.\n\nCRM and Pipeline ManagementMaintain a complete and accurate pipeline within the designated CRM.\nDocument all outreach attempts, conversations, objections, needs, commitments, and next steps.\nUse CRM tasks, campaigns, reporting, and lead data to manage follow-up consistently.\nPrevent qualified prospects from being lost because of delayed or insufficient communication.\nReview aging leads and stalled opportunities daily.\nMaintain visibility into tours, applications, approvals, leases, referral relationships, and self-generated opportunities.\nUse performance data to identify strengths, conversion gaps, and opportunities for improvement.\nFollow all established lead-management, attribution, and communication standards.\n\nPartnership with Pointe Grand CommunitiesServe as an extension of the onsite leasing and operations teams.\nCommunicate clearly with community leaders regarding prospect activity, appointments, applications, objections, and follow-up needs.\nLearn the features, availability, pricing, market positioning, and competitive advantages of assigned Pointe Grand communities.\nShare prospect feedback and market insights with Marketing, Operations, Startup, Preleasing, and community leadership.\nSupport new community openings, lease-ups, critical assets, occupancy initiatives, and special sales campaigns.\nHelp communities identify additional lead-generation and business-development opportunities.\nMaintain a one-team mindset between The HUB and onsite teams.\n\nPerformance and AccountabilityAchieve or exceed established goals for outbound activities, meaningful conversations, self-generated leads, scheduled tours, completed tours, applications, approvals, leases, and conversion.\nTake personal ownership of individual and assigned community results.\nMaintain the activity, discipline, and follow-up required to produce consistent outcomes.\nParticipate in sales coaching, call reviews, role-playing, objection-handling sessions, and performance-development activities.\nApply coaching quickly and demonstrate measurable improvement.\nShare successful scripts, lead sources, approaches, and objection responses with other members of The HUB.\nMaintain a competitive, positive, and solutions-oriented mindset.\nFind a way to win while protecting the prospective resident experience and Hillpointe’s reputation.\n\nQualifications:\nHigh school diploma or equivalent required.\nTwo or more years of successful experience in leasing, outbound sales, inside sales, business development, appointment setting, recruiting, automotive sales, insurance sales, hospitality sales, real estate sales, call-center sales, or another performance-driven sales environment preferred.\nDemonstrated ability to prospect, conduct cold outreach, overcome objections, and close sales.\nExperience working within measurable sales goals or performance-based compensation structures strongly preferred.\nMultifamily, real estate, hospitality, relocation, staffing, or local business-development experience is helpful but not required.\nExperience managing prospects and activities within a CRM preferred.\nAbility to work full-time from The HUB in Maitland, Florida.\nAbility to work evenings, weekends, or adjusted schedules based on prospect activity and business needs.\nAdvanced telephone-sales and verbal communication skills\nStrong discovery, negotiation, objection-handling, and closing ability\nAbility to establish rapport quickly\nAbility to influence decisions through thoughtful questions, listening, storytelling, and value-based selling\nAbility to create urgency while maintaining trust\nAbility to manage multiple prospects at different stages of the leasing process\nStrong written communication across text, email, and CRM platforms\nAbility to interpret sales reporting and adjust activity based on results\nAbility to work independently while contributing to shared goals\nAbility to remain energetic and professional during high-volume outbound activity\nAbility to use multiple software platforms while conducting prospect conversations\nStrong judgment regarding appropriate and compliant resident outreach\n\nPhysical Requirements:\nAbility to sit for extended periods of time while performing work at a computer workstation.\nFrequent use of hands and fingers to operate a computer, keyboard, mouse, and telephone.\nAbility to speak clearly and hear effectively to communicate with customers and internal stakeholders via phone, video conference, or in person.\nAbility to view computer screens and read documents for extended periods.\nOccasional ability to stand, walk, bend, or reach as needed within the workplace.\nAbility to lift and/or move up to 10 pounds occasionally (e.g., office supplies or equipment).\nAbility to maintain focus and attention in a fast paced, high volume service environment.\n\nWork Environment:\nLocation Maitland, In-person, 9-6 M/F with Weekend hours 10-5 Sat and 1-5 Sun. No Flex or Hybrid. \nHigh call/message volume; fast-paced, team-oriented environment. \nRegular collaboration with leasing, operations, and maintenance teams.","description_format":"text","description_chars":10003,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Property Development"],"lifecycle":[{"event":"open","at":"2026-09-11T23:29:22Z"}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.76,"p_room":0.75,"age_days":58,"expected_fill_days":77,"reasons":["conf:0","win:late"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hillpointe-senior-leasing-performance-specialist","json_url":"https://alion.io/job/hillpointe-senior-leasing-performance-specialist.json","meta":{"generated_at":"2026-09-24T21:48:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"subnet","units_charged":1,"used_today":89,"day_limit":5000,"remaining_today":4911,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}