{"id":3663731,"url":"https://alion.io/job/hilton-assistant-reservation-manager-2","title":"Assistant Reservation Manager","company":{"id":449836,"name":"Hilton","domain":"hilton.com","url":"https://alion.io/company/hilton-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":86,"open_postings":450,"ghost_share":0,"stale_share":0.764,"repost_share":0.004,"time_to_fill_p50_days":4,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T03:47:25Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T08:43:51Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"As the Assistant Reservations Manager, you will be responsible for performing the following tasks to the highest standards\n Make sure all team members finish the Hilton University courses and pass the test.\n\nOrganize regular trainings to make sure team members are familiar with hotel product knowledge and activities, as well as the service standards and requirements.\n\nAssist the Commercial Director / Revenue Manager to finish the hotel budget and forecast.\n\nMaximize room sales and revenue for the hotel, up-selling as the highest priorities.\n\nCheck daily all new reservations, cancel or change reservations, making sure information is passed to the respective departments correctly.\n\nCheck daily 3-5 arrival guests or groups, making sure that the guest information, requirements and price information is correct.\n\nPerform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, emails, etc.\n\nAlways maintain a sales attitude, not losing any sales opportunity in the hotel.\n\nDevelop the Reservations and Group & Tour teams to maximize revenue on all enquiries.\n\nFocus on any change from main guest sources and market, reporting trend changes to the Revenue Manager and Commercial Director.\n\nMake sure that all commissions are correct and follow up promptly.\n\nMake sure that all rejected business is filed by reason.\n\nEnsure that all correspondence has been filed accordingly, with correct and updated information.\n\nComply with hotel credit policies and make sure to forecast revenue.\n\nComply to setting rooms supply and price control.\n\nMaintain and update guest information and sales data by the Reservations procedure.\n\nSustain high level guest service standards.\n\nEnsure that all input information is correct.\n\nKeep close attention to team members’ requirements, including attention to every team member’s workload and duties to fulfil operation needs.\n\nMaintain clean and tidy work areas at all times.\n\nComply with all company policies related to reservations.\n\nComply with all systems and procedures laid down by the hotel.\n\nPrioritize quality of reservations.\n\nStrictly follow brans standards.\n\nEnsure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.\n\nCarry out any other reasonable duties and responsibilities as assigned.\n\nThe Management reserves the right to make changes to this job description at its sole discretion and without\n AnAssistant Reservations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:\nHospitality: We are passionate about delivering exceptional guest experience.\n\nIntegrity: We do the right thing all the time\n\nLeadership: We are leaders in industry and our communities\n\nTeamwork: We are team players in everything we do\n\nOwnership: We are owners of our actions and decisions.\n\nNow: We operate with a sense of urgency and discipline\n\nUniversity graduate.\n\nMinimum 4 years of experience in a similar capacity with international chain hotels.\n\nExcellent command of written and spoken English and Chinese language to meet business needs.\n\nGood communication, organizational and interpersonal skills.\n\nAble to work under pressure and deal with stressful situations during busy periods.\n\nKnowledgeable and skilled in crisis management.","description_format":"text","description_chars":3443,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-03T04:42:00Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":4,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/hilton-assistant-reservation-manager-2","json_url":"https://alion.io/job/hilton-assistant-reservation-manager-2.json","meta":{"generated_at":"2026-11-04T11:06:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16462,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449836},"rest":"https://alion.io/mcp/rest/get_company?id=449836"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhilton-assistant-reservation-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhilton-assistant-reservation-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhilton-assistant-reservation-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hilton-assistant-reservation-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhilton-assistant-reservation-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3663731}},{"tool":"search_jobs","arguments":{"company":"hilton.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3663731},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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