{"id":3175447,"url":"https://alion.io/job/hilton-concierge-3","title":"Concierge","company":{"id":449836,"name":"Hilton","domain":"hilton.com","url":"https://alion.io/company/hilton-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":99,"open_postings":136,"ghost_share":0,"stale_share":0.228,"repost_share":0.007,"time_to_fill_p50_days":3,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hounslow, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":34000,"period":"year","method":"role_country_seniority_unknown","sample_n":350},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-22T16:48:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T17:21:08Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Exceptional Hospitality Starts with You\nPicture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Concierge, you’re not just assisting guests with special requests and services - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.\nHow We'll Help You Thrive\nAt Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:\nCompetitive pay - Earn £13.79, with opportunities to grow your career with Hilton.\n\nIncredible travel perks - Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.\n\nFood and beverage discounts - Receive 50% off food and beverage at participating outlets.\n\nFree meals on duty - Helping you stay energised throughout your shift.\n\nGenerous holiday allowance - Enjoy 28 days' holiday including bank holidays, increasing with service.\n\nOwn a piece of Hilton - Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.\n\nPension scheme - Supporting you as you plan for the future.\n\nHigh street discounts - Access a range of exclusive savings through Perks at Work.\n\nMental health resources - Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).\n\nCrisis Concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.\n\nCareer development opportunities - Grow with Hilton through learning and development programmes designed to support your personal and professional growth.\nBenefits availability may vary depending on Team Member location and terms and conditions of employment.\n\n Here's what you'll do during a typical day:\nDelight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns\nOffer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions\nCoordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs\nManage guest communications: Receive and deliver messages, mail, packages, and faxes\nSupport VIP guests: Facilitate seamless registration and elevated service for high priority guests\nPromote hotel offerings: Share marketing materials and encourage use of hotel services and programs\nMust be fully flexible and available to work between 7:30am and 10:00pm\n What It Takes to Make the Stay\n At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:\n A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. 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