Conference and Events Operations Manager
Confirmed on the employer's own hiring board on Sep 24, 2026. First seen by Alion on Sep 23, 2026. Hilton scores A on the Alion truth index.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Conference and Events Operations Manager at London Hilton on Park Lane, you’re not just overseeing the seamless execution of daily banquet operations - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:
- Competitive pay - £34,082.69 per annum service charge, with opportunities to grow your career with Hilton.
- Incredible travel perks - Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
- Food and beverage discounts - Receive 50% off food and beverage at participating outlets.
- Free meals on duty - Helping you stay energised throughout your shift.
- Generous holiday allowance - Enjoy 28 days' holiday including bank holidays, increasing with service.
- Own a piece of Hilton - Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
- Pension scheme - Supporting you as you plan for the future.
- High street discounts - Access a range of exclusive savings through Perks at Work.
- Mental health resources - Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
- Crisis Concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
- Career development opportunities - Grow with Hilton through learning and development programmes designed to support your personal and professional growth.
*Benefits availability may vary depending on Team Member location and terms and conditions of employment.
Here's what you'll do during a typical day:
- Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
- Supervise execution of events: Plan, organize, and execute various banquet events such as breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas.
- Ensure a flawless event setup: Oversee the setup of function rooms, ensuring linens, silverware, glassware, and chinaware are arranged according to event specifications and quality standards
- Collaborate for success: Communicate event specifications, procedures, and updates to relevant teams in Food and Beverage, Event Services, Property Operations, Audio Visual, and Housekeeping
- Oversee event breakdown: Ensure function rooms are properly broken down and all equipment is stored correctly for the next event
- Manage team performance: Oversee banquet staff, including scheduling, supervision, coaching, and recognition
- Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.