{"id":1135594,"url":"https://alion.io/job/hilton-front-office-manager-mfd-hilton-cologne","title":"Front Office Manager (m/f/d) - Hilton Cologne","company":{"id":449836,"name":"Hilton","domain":"hilton.com","url":"https://alion.io/company/hilton-3","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":130,"ghost_share":0,"stale_share":0.031,"repost_share":0.008,"time_to_fill_p50_days":2,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Cologne, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":57000,"period":"year","method":"role_country_seniority_unknown","sample_n":52},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T06:27:25Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T07:36:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Exceptional Hospitality Starts with You\nPicture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Manager (m/f/d), you’re not just overseeing daily front office operations - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.\n Here's what you'll do during a typical day:\nManage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards\nMonitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience\nImplement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth\nFacilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions\nDelight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards\nInspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment\n What It Takes to Make The Stay:\nSeveral years of professional experience at the Front Office at a comparable hotel; at least as Assistant Front Office Manager \nAbility to work under pressure and take initiative in handling tasks\nExperience leading multicultural teams and strong communication skills\nAbility to balance administrative responsibilities with hands-on support for the team in daily guest operations\nAbility to quickly familiarize yourself with new work processes\nIdeally, a completed vocational training program in the hotel industry\nWillingness to work shifts and flexibility to adapt to different work situations\nVery good command of German and English, additional languages are a plus\nValid authorization to work and reside in Germany\nAt Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:\nA passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.\nWhat you can expect from us:\nThrough Hilton University and individual career development plans and coaching, we support your professional growth whenever you want. With us, all doors are open to you, whether locally, regionally, across Germany, or internationally.\nFrom day one, you will be a valued part of the team and welcomed through an exciting onboarding program.\nA positive feedback culture and transparent communication. We place great importance on keeping everyone informed and involved.\nNumerous team member events, perks, and special extras. Team spirit and togetherness are at the heart of everything we do.\nEven more benefits: discounted Germany Ticket (Deutschlandticket) as a public transportation job ticket, WellHub membership, Corporate Benefits (exclusive discounts with more than 600 brands, including fashion, technology, cars, travel, and more), and delicious meals in our team restaurant.\nLast but not least, there is the favorite benefit of all Hilton Cologne Team Members: the Go Hilton Travel Program, which allows you, your friends, and your family to explore the world at unbeatable rates. Genuine discounts for everyone, with easy and convenient booking.","description_format":"text","description_chars":3742,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T07:46:01Z"}],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.759,"p_room":0.9,"age_days":0,"expected_fill_days":2,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hilton-front-office-manager-mfd-hilton-cologne","json_url":"https://alion.io/job/hilton-front-office-manager-mfd-hilton-cologne.json","meta":{"generated_at":"2026-09-24T08:07:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}