{"id":3254072,"url":"https://alion.io/job/hilton-guest-operations-manager-2","title":"Guest Operations Manager","company":{"id":449836,"name":"Hilton","domain":"hilton.com","url":"https://alion.io/company/hilton-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":87,"open_postings":416,"ghost_share":0,"stale_share":0.726,"repost_share":0.005,"time_to_fill_p50_days":3,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chon Buri, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":31},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-24T09:40:26Z","employer_posted_date":"2026-06-24","last_verified_at":"2026-10-28T16:46:03Z","board_verified":true,"closed_at":null,"days_open":126,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":125},"description":"Exceptional Hospitality Starts with You\nPicture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As the Director of Operations, you work closely with the General Manager to oversee all operational departments, including front office, housekeeping, food and beverage, and other key departments, ensuring the hotel operates efficiently while maintaining the highest guest service standards. As a Guest Operations Manager, you don’t just oversee all aspects of hotel operations - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.\n Here’s what you’ll do during a typical day:\n Leadership & Strategic Direction: Lead operational departments to ensure alignment with hotel goals. Partner with the General Manager to develop and execute performance-driven strategies.\nOperational Oversight: Manage daily hotel operations for seamless guest experiences. Drive process improvements to enhance efficiency and reduce costs.\nGuest Experience: Ensure service excellence across all guest interactions. Monitor feedback and implement initiatives to elevate satisfaction.\nFinancial Management: Oversee departmental budgets and cost control. Analyze financial reports to improve profitability without compromising quality.\nTeam Development: Motivate and develop department heads and teams. Promote continuous learning and a high-performance culture.\nCross-Functional Collaboration: Coordinate with all departments for smooth operations. Align with sales, marketing, and revenue teams to support business goals.\nCompliance & Risk: Ensure adherence to health, safety, and regulatory standards. Manage risk through policy enforcement and emergency protocols.\nReporting & Analytics: Deliver regular performance reports and leadership insights. Track KPIs to guide data-driven decisions.\n At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:\n A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.\nIn addition, this role requires the following minimum qualifications:\nA degree in hospitality management, business administration, or a related field is preferred.\nProven leadership in senior hotel operations, preferably within luxury hospitality. \nDeep knowledge of hotel functions-front office, housekeeping, F&B, and engineering. \nStrong ability to lead, engage, and develop high-performing teams. \nSkilled in budgeting, forecasting, cost control, and financial analysis. \nFamiliar with hotel PMS and operational software. \nExcellent interpersonal skills with a cross-functional, guest-centric approach. \nUnderstanding of safety, regulatory standards, and risk management protocols. \nWillingness to work varied hours, including nights, weekends, and holidays. \nFluent in English; additional languages are an asset.","description_format":"text","description_chars":3214,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-26T00:01:23Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.074,"p_room":0.28,"age_days":125,"expected_fill_days":3,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/hilton-guest-operations-manager-2","json_url":"https://alion.io/job/hilton-guest-operations-manager-2.json","meta":{"generated_at":"2026-10-28T17:49:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24323,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449836},"rest":"https://alion.io/mcp/rest/get_company?id=449836"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhilton-guest-operations-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhilton-guest-operations-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhilton-guest-operations-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hilton-guest-operations-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhilton-guest-operations-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3254072}},{"tool":"search_jobs","arguments":{"company":"hilton.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3254072},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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