{"id":1110129,"url":"https://alion.io/job/hilton-guest-relations-agent-2","title":"Guest Relations Agent","company":{"id":449836,"name":"Hilton","domain":"hilton.com","url":"https://alion.io/company/hilton-3","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":131,"ghost_share":0,"stale_share":0.031,"repost_share":0.008,"time_to_fill_p50_days":2,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T08:51:07Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-23T14:19:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Responsible for managing the day-to-day front-of-house operations, delivering high standards of guest service and ensuring smooth restaurant service. Duties include welcoming and assisting guests, managing reservations and table allocations, coordinating and supervising service staff, conducting daily briefings, handling guest enquiries, and maintaining service and grooming standards. Experienced in managing shift handovers, VIP and special requests, promoting additional sales, operating Micros POS, processing payments and maintaining accurate records. Ensures compliance with hotel standards and policies while supporting the team to provide an efficient, professional and welcoming dining experience.\n Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present the menu.\nRead, maintain and make daily entries in the logbook to coordinate communication between shifts and manager.\nMaintain proper set-up of dining room, enforce grooming standards of all service personnel on a daily basis.\nAssign stations to service staff.\nConduct daily “roll call meetings” to keep staff informed of current promotions, daily specials, guest comments, daily events and pertinent memos.\nReceive, record and make necessary arrangements for reservation for special functions in the restaurant.\nPerform opening and closing duties. Assist others with side work to include cleaning, stocking and folding napkins.\nTo collect the daily logbook and any mail before commencement of shift.\nResponsible for answering all telephone calls to the correct standard and to deal with all inquiries, giving information and taking reservations.\nTo make quick and positive decisions regarding any situation which may arise, for example dress code.\nTo check the number of reservations taken for any given meal period and to ensure that they are allocated so as fully utilize the dining room capacity.\nTo allocate tables for each party according to the diary and transfer all reservations to the daily table plan.\nTo establish forthcoming reservation file to ensure proper track record of all dining reservation related correspondence.\nTo ensure that all special needs and memos are checked and are given to the Manager on Duty.\nEnsure a consistent and convincing standard of service and maintain all the service standards and Hilton Policies.\nConstant promotion of additional sales.\nActive contribution to service.\nGuarantee a cost-conscious manner of working.\nParticipate in internal Meetings and training courses.\nCare of guests from arrival to leaving the outlet in accordance with the standards.\nConscientious and correct execution of the supervisors’ instructions.\nActive contribution to service.\nGuarantee a cost-conscious manner of working.\nParticipate in internal Meetings and training courses\nCare of guests from arrival to leaving the outlet in accordance with the standards.\nConscientious and correct execution of the supervisors’ instructions.\nActive promotion of in-house sales by optimal knowledge of all services of the hotel and the opening times and promotion of all F&B outlets.\nTake over from the previous shift and obtain all relevant information at the start of the shift as regards volume of business, VIP guests, tasks to be clarified and completed and special events.\nKnow how to use the Micros cash system. Draw up invoices at the end of the working day. Correct booking and cashing up if necessary for all services provided. Booking of all transactions.\nKnow how to operate all the technical equipment which needs to be used.\n Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.\nAbility to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.\nAbility to speak the English language sufficient to conduct small employee meetings to impart new information.\nAbility to remember, recite and promote the variety of menu items.\nAbility to move throughout a crowded room to seat guests.\nAbility to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.","description_format":"text","description_chars":4325,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-22T10:49:53Z"}],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.753,"p_room":0.9,"age_days":0,"expected_fill_days":2,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hilton-guest-relations-agent-2","json_url":"https://alion.io/job/hilton-guest-relations-agent-2.json","meta":{"generated_at":"2026-09-23T15:23:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}