{"id":3444971,"url":"https://alion.io/job/hilton-guest-relations-manager-full-time","title":"Guest Relations Manager (Full Time)","company":{"id":449836,"name":"Hilton","domain":"hilton.com","url":"https://alion.io/company/hilton-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":86,"open_postings":435,"ghost_share":0,"stale_share":0.766,"repost_share":0.005,"time_to_fill_p50_days":4,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":44000,"period":"year","method":"role_country_seniority_unknown","sample_n":89},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T05:10:31Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-03T04:42:07Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Exceptional Hospitality Starts with You\nAs our Guest Relations Manager, you’ll lead from the front to create personalised and memorable guest experiences. You’ll build genuine connections with our guests, anticipate their needs, manage special requests and service recovery, and ensure every guest feels recognised and valued. You’ll also inspire and support our Front Office team, working closely with departments across the hotel to deliver a seamless guest journey and bring the light and warmth of Hilton hospitality to life, every guest, every time.\nDiscover Your Next Destination\nLocated in the heart of Perth's CBD, Parmelia Hilton Perth combines contemporary elegance with warm hospitality. Just moments from Elizabeth Quay, Brookfield Place, and the city's premier business and entertainment precincts, the hotel offers exceptional dining experiences, stylish accommodation, and outstanding service. As part of Hilton's flagship hotel in Western Australia, you'll have the opportunity to build a rewarding career while creating memorable experiences for our guests every day.\nA World of Rewards\nEnjoy the convenience of a fully provided and laundered uniform \nComplimentary fresh and healthy meals while on duty\nPersonalised development with support from our on-site Learning & Development Manager, plus global career opportunities across Hilton.\nMake a meaningful impact through our award-winning Corporate Responsibility programmes - learn more (Responsible Business | Travel with Purpose | Hilton TWP)\nGo Hilton Team Member Travel Program - enjoy heavily discounted hotel stays from as little as $70 per night across the globehttps://travelwithpurpose.hilton.com/responsible-business/\nFitness Passport - access a wide network of gyms and fitness centres\nUp to 25% off Food & Beverage across participating outlets\nYear-round recognition programmes celebrating your contributions and achievements\nWellbeing initiatives to support your mental and physical health\n Here’s what you’ll do during a typical day:\nGuest Experience & Engagement: Lead the guest experience by creating genuine connections, anticipating needs and ensuring every guest feels recognised, valued and cared for.\n\nService Excellence: Drive exceptional service standards across the Front Office, ensuring personalised and seamless experiences throughout the guest journey.\n\nVIP & Hilton Honors Recognition: Personally welcome and engage with VIPs, Hilton Honors members and returning guests, ensuring preferences, benefits and special occasions are thoughtfully managed.\n\nGuest Relations & Service Recovery: Take ownership of guest concerns and feedback, resolving issues confidently and empowering the team to deliver effective service recovery.\n\nProblem Solving: Resolve guest concerns professionally and efficiently. Collaborate with departments to fulfill guest needs promptly.\n\nTeam Leadership: Lead by example on the hotel floor, supporting, coaching and motivating Team Members to consistently deliver exceptional Hilton hospitality.\n\nCross-Departmental Coordination: Communicate guest preferences to relevant teams. Ensure smooth service delivery across all touchpoints.\n\nGuest Feedback & Reporting: Monitor guest feedback and identify opportunities to enhance service, strengthen guest loyalty and continuously improve the overall guest experience.\n At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:\nA passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.\nIn addition, this role requires the following minimum qualifications:\nA minimum of 12 months of full Australian working rights (sponsorship is not offered)\nBe physically based in the Perth Metropolitan Area or willing to relocate (no relocation allowance is offered)\nPrevious experience in Guest Relations, Front Office or a similar leadership role, ideally within a 4 or 5-star hotel environment.\nStrong leadership skills with the ability to coach, support and inspire a team to deliver exceptional guest experiences\nExcellent communication and interpersonal skills, with a natural ability to build genuine connections with guests and Team Members.\nSkilled in handling VIP guests and resolving issues professionally and proactively.\nFamiliarity with hotel PMS and luxury service standards.\nFluent in English; additional languages are a plus.\nAvailable to work varied shifts, including nights, weekends, and holidays.\nAbove all, a genuine passion for hospitality and creating memorable experiences for every guests.","description_format":"text","description_chars":4828,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-29T07:24:08Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.407,"p_room":0.55,"age_days":5,"expected_fill_days":4,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/hilton-guest-relations-manager-full-time","json_url":"https://alion.io/job/hilton-guest-relations-manager-full-time.json","meta":{"generated_at":"2026-11-03T08:39:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12193,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449836},"rest":"https://alion.io/mcp/rest/get_company?id=449836"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhilton-guest-relations-manager-full-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhilton-guest-relations-manager-full-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhilton-guest-relations-manager-full-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hilton-guest-relations-manager-full-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhilton-guest-relations-manager-full-time"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3444971}},{"tool":"search_jobs","arguments":{"company":"hilton.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3444971},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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