{"id":3324009,"url":"https://alion.io/job/hilton-guest-service-agent-56","title":"Guest Service Agent","company":{"id":449836,"name":"Hilton","domain":"hilton.com","url":"https://alion.io/company/hilton-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":87,"open_postings":432,"ghost_share":0,"stale_share":0.722,"repost_share":0.005,"time_to_fill_p50_days":3,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":51000,"period":"year","method":"role_country_seniority_unknown","sample_n":89},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-04T04:10:07Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-29T09:49:58Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"This position is open to Australian residents only or applicants who have the legal right to work in Australia.\nAbout Hilton Melbourne Little Queen Street\nHilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.\nAbout the role\nAs a Guest Service Agent, you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between ours guest and the hotel. Our Guest Service Agents are instrumental in ensuring our guests enjoy their stay. They are responsible for:\nWelcoming all Guests and fulfilling the check-in process for Guests and group arrivals\nComplete the check-out process for departing guests using the hotel systems \nManage, effectively and efficiently, Guest requests, inquiries, and complaints \nProactively find ways to delight and excite our guests to ensure their stay in memorable\nMaintain current knowledge of hotel products, services and special promotional offers, as well as daily VIP movements and special events \nMaximize sales revenues through up-selling and marketing programs \nPerform general incoming communication duties, including answering telephone calls and responding to emails.\nWhat are we looking for?\nHave a friendly, bubbly and positive demeanour \nWork calmly and efficiently under pressure with a keen eye for detail \nHave excellent personal presentation and communication skills.\nExude a passion for delivering exceptional levels of customer service \nAdapt to learning new computer systems with ease\nAbility to work around a 7-day week roster including ability to work evenings, overnight shifts, weekends, and public holidays.\nIt would be advantageous if you have:Proven ability in problem resolution \nPrevious experience in Front Office/Concierge within a hotel \nValid Australian Drivers License\n\nWhat will it be like to work for Hilton?\nAt Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. In 2025, Hilton ranked #1 across all industries by the Great Place to Work Institute in Australia and Worldwide. At Hilton, you can also look forward to receiving:\nWorldwide travel discounts at unbelievable rates for you and your friends and family!\nCompetitive wages \nFree access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few\nA workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing","description_format":"text","description_chars":2838,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-27T09:11:21Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.082,"p_room":0.28,"age_days":55,"expected_fill_days":3,"reasons":["conf:0","stale_co","wave","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/hilton-guest-service-agent-56","json_url":"https://alion.io/job/hilton-guest-service-agent-56.json","meta":{"generated_at":"2026-10-29T12:29:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18775,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449836},"rest":"https://alion.io/mcp/rest/get_company?id=449836"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhilton-guest-service-agent-56"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhilton-guest-service-agent-56"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhilton-guest-service-agent-56"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hilton-guest-service-agent-56\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhilton-guest-service-agent-56"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3324009}},{"tool":"search_jobs","arguments":{"company":"hilton.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3324009},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}