{"id":3448536,"url":"https://alion.io/job/hilton-guest-service-agent-58","title":"Guest Service Agent","company":{"id":449836,"name":"Hilton","domain":"hilton.com","url":"https://alion.io/company/hilton-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":86,"open_postings":421,"ghost_share":0,"stale_share":0.767,"repost_share":0.005,"time_to_fill_p50_days":4,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nottingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":12,"currency":"GBP","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-29T08:58:17Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T20:36:53Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Exceptional Hospitality Starts with You\nPicture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent at Hilton Nottingham, you’re not just supporting both departments of Front Office and Food & Beverage - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.\nHow We'll Help You Thrive\nAt Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:\nCompetitive pay - Earn up to £12.71 per hour with opportunities to grow your career with Hilton.\nIncredible travel perks - Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.\nFood and beverage discounts - Receive 50% off food and beverage at participating outlets.\nFree meals on duty - Helping you stay energised throughout your shift.\nGenerous holiday allowance - Enjoy 28 days' holiday including bank holidays, increasing with service.\n Own a piece of Hilton - Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.\nPension scheme - Supporting you as you plan for the future.\nHigh street discounts - Access a range of exclusive savings through Perks at Work.\n Mental health resources - Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).\nCrisis Concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.\nCareer development opportunities - Grow with Hilton through learning and development programmes designed to support your personal and professional growth.\n*Benefits availability may vary depending on Team Member location and terms and conditions of employment.\nHere's what you'll do during a typical day:\nSupporting both the Front Office and Food & Beverage team when the business requires, you will be fully trained in both departments. \nDeliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, luggage assistance and providing welcome materials\nSupport efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately\nProvide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest enquiries\nPromote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue\nWork in all areas of Food and Beverage including Restaurant & Bar: take and deliver customer orders, consistently demonstrating high levels of customer service; up-sell with latest departmental incentives; ensure cleanliness of work areas; comply with local licensing laws\nStrive to achieve departmental targets\nComply with hotel security, fire regulations and all health and safety legislation\nDelight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications\nWhat are we looking for?\nPrevious experience in a customer-focused industry\nPositive attitude and good communication skills\nCommitment to delivering a high level of customer service\nExcellent grooming standards\nCalm, efficient, and organized with great attention to detail\nAbility to multi-task while maintaining a positive attitude when working with a Guest\nProfessional manner with an emphasis on hospitality and guest service\nAbility to work on your own and as part of a team\nCompetent level of IT proficiency\nIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:\nPrevious experience in payment handling\nFront Office/Concierge/Restaurant experience in the hotel, leisure, and/or entertainment sectors\nConflict resolution experience\n What It Takes to Make the Stay\n At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:\n A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.","description_format":"text","description_chars":4824,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-29T09:49:58Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.394,"p_room":0.9,"age_days":1,"expected_fill_days":4,"reasons":["conf:1","stale_co","evergreen","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/hilton-guest-service-agent-58","json_url":"https://alion.io/job/hilton-guest-service-agent-58.json","meta":{"generated_at":"2026-10-31T21:06:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33164,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449836},"rest":"https://alion.io/mcp/rest/get_company?id=449836"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhilton-guest-service-agent-58"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhilton-guest-service-agent-58"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhilton-guest-service-agent-58"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hilton-guest-service-agent-58\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhilton-guest-service-agent-58"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3448536}},{"tool":"search_jobs","arguments":{"company":"hilton.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3448536},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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