Guest Service Agent - Hilton La Jolla Torrey Pines
Confirmed on the employer's own hiring board on Sep 24, 2026. First seen by Alion on Sep 22, 2026. Hilton scores A on the Alion truth index.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Hilton La Jolla Torrey Pines is searching for a Guest Service Agent to join the team.
The coastal retreat with breathtaking views is situated along the beautiful Torrey Pines Golf Course overlooking the sunny shores of La Jolla. The property boasts almost 40,000 square feet of event space, 2 food and beverage offerings, and 394 guest rooms.
Our team members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends my use. In addition, the property offers free meal while on shift, free parking, and uniforms.
The ideal candidate for this role should possess at least one year of front desk experience preferably with On-Q knowledge. They should be proficient with computer systems, and demonstrate excellent communication skills.
Classification: Full-Time
Shift Pattern: 6pm to 2:30 am, weekends required
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.