{"id":1127568,"url":"https://alion.io/job/hilton-guest-service-agent-hilton-la-jolla-torrey-pines","title":"Guest Service Agent - Hilton La Jolla Torrey Pines","company":{"id":449836,"name":"Hilton","domain":"hilton.com","url":"https://alion.io/company/hilton-3","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":130,"ghost_share":0,"stale_share":0.031,"repost_share":0.008,"time_to_fill_p50_days":2,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["La Jolla, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":374},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T20:09:40Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-24T10:37:47Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Exceptional Hospitality Starts with You\nPicture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.\nHilton La Jolla Torrey Pines is searching for a Guest Service Agent to join the team.\nThe coastal retreat with breathtaking views is situated along the beautiful Torrey Pines Golf Course overlooking the sunny shores of La Jolla. The property boasts almost 40,000 square feet of event space, 2 food and beverage offerings, and 394 guest rooms.\nOur team members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our amazing Go Hilton travel discount program that our team members and their family and friends my use. In addition, the property offers free meal while on shift, free parking, and uniforms.\nThe ideal candidate for this role should possess at least one year of front desk experience preferably with On-Q knowledge. They should be proficient with computer systems, and demonstrate excellent communication skills.\nClassification: Full-Time\nShift Pattern: 6pm to 2:30 am, weekends required\n Here's what you'll do during a typical day:\nDeliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance\nSupport efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately\nProvide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries\nPromote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue\nDelight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications\n What It Takes to Make the Stay\n At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:\n A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.","description_format":"text","description_chars":2745,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-22T22:33:18Z"}],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.707,"p_room":0.9,"age_days":1,"expected_fill_days":2,"reasons":["conf:1","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hilton-guest-service-agent-hilton-la-jolla-torrey-pines","json_url":"https://alion.io/job/hilton-guest-service-agent-hilton-la-jolla-torrey-pines.json","meta":{"generated_at":"2026-09-24T12:33:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}