{"id":1122284,"url":"https://alion.io/job/hilton-guest-service-agent-part-time-31","title":"Guest Service Agent - Part-time","company":{"id":449836,"name":"Hilton","domain":"hilton.com","url":"https://alion.io/company/hilton-3","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":130,"ghost_share":0,"stale_share":0.031,"repost_share":0.008,"time_to_fill_p50_days":2,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Nottingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":79000,"period":"year","method":"role_country_seniority_unknown","sample_n":104},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T15:07:14Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-24T07:36:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Exceptional Hospitality Starts with You\nPicture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just helping prepare for dining and event service - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.\n Please note this is a part time role working 24 hours a week. We require candidates to be flexible to work a mix of shifts across the week\nHere's what you'll do during a typical day:\nSupporting both the Front Office and Food & Beverage team when the business requires, you will be fully trained in both departments. \nDeliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, luggage assistance and providing welcome materials\nSupport efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately\nProvide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest enquiries\nPromote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue\nWork in all areas of Food and Beverage including Restaurant & Bar: take and deliver customer orders, consistently demonstrating high levels of customer service; up-sell with latest departmental incentives; ensure cleanliness of work areas; comply with local licensing laws\nStrive to achieve departmental targets\nComply with hotel security, fire regulations and all health and safety legislation\nDelight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications\nWhat are we looking for?\nPrevious experience in a customer-focused industry\nPositive attitude and good communication skills\nCommitment to delivering a high level of customer service\nExcellent grooming standards\nCalm, efficient, and organized with great attention to detail\nAbility to multi-task while maintaining a positive attitude when working with a Guest\nProfessional manner with an emphasis on hospitality and guest service\nAbility to work on your own and as part of a team\nCompetent level of IT proficiency\nIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:\nPrevious experience in payment handling\nFront Office/Concierge/Restaurant experience in the hotel, leisure, and/or entertainment sectors\nConflict resolution experience\n What It Takes to Make the Stay\n At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:\n A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.","description_format":"text","description_chars":3192,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-22T19:33:06Z"}],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.663,"p_room":0.75,"age_days":1,"expected_fill_days":2,"reasons":["conf:1","velocity","win:late","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hilton-guest-service-agent-part-time-31","json_url":"https://alion.io/job/hilton-guest-service-agent-part-time-31.json","meta":{"generated_at":"2026-09-24T08:06:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}