{"id":548800,"url":"https://alion.io/job/hilton-guest-service-agent","title":"Guest Service Agent","company":{"id":449836,"name":"Hilton","domain":"hilton.com","url":"https://alion.io/company/hilton-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":136,"ghost_share":0,"stale_share":0.081,"repost_share":0.015,"time_to_fill_p50_days":3,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fiji"],"countries":["FJ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-07T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-18T16:49:19Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":41},"description":"Exceptional Hospitality Starts with You\nPicture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Long Description: You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Front Office - Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.\n Here’s what you’ll do during a typical day:\n Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance\nSupport efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately\nProvide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries\nPromote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue\nDelight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications\n What It Takes to Make the Stay\n At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:\n A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.\nIn addition, this role requires the following minimum qualifications:\nPrevious experience in a guest service or front office role within the hospitality industry.\nStrong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally.\nProficiency in hotel property management systems (PMS) and general front office procedures.\nExcellent multitasking skills and the ability to remain calm and professional in a fast-paced environment.\nProficiency in English; additional languages are a plus.\nAbility to work flexible hours, including nights, weekends, and holidays.\nA positive attitude and a genuine passion for providing exceptional guest service.","description_format":"text","description_chars":2770,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-09-08T13:42:20Z"},{"event":"reopen","at":"2026-09-24T04:35:53Z"},{"event":"close","at":"2026-10-08T00:44:49Z"},{"event":"reopen","at":"2026-10-08T22:48:28Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.104,"p_room":0.28,"age_days":40,"expected_fill_days":3,"reasons":["conf:1","wave","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/hilton-guest-service-agent","json_url":"https://alion.io/job/hilton-guest-service-agent.json","meta":{"generated_at":"2026-10-18T19:00:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23375,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449836},"rest":"https://alion.io/mcp/rest/get_company?id=449836"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhilton-guest-service-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhilton-guest-service-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhilton-guest-service-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hilton-guest-service-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhilton-guest-service-agent"}]}