{"id":3937890,"url":"https://alion.io/job/hilton-guest-service-supervisor-3","title":"Guest Service Supervisor","company":{"id":449836,"name":"Hilton","domain":"hilton.com","url":"https://alion.io/company/hilton-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":86,"open_postings":555,"ghost_share":0,"stale_share":0.737,"repost_share":0.011,"time_to_fill_p50_days":9,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["The Hague, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T12:58:23Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-14T21:00:07Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"The Front Office is the beating heart of Hilton The Hague. In this versatile role, you combine operational responsibilities with leadership duties. You are highly visible on the floor, support your team whenever needed, and ensure every guest receives a warm and genuine welcome.\n What will you be doing?\nYou communicate with guests before, during, and after their stay.\nYou handle check-in and check-out procedures, including group arrivals.\nYou lead the daily shift and supervise the Guest Service Agents.\nYou ensure clear and comprehensive handovers to the next shift.\nYou keep information regarding Hilton products, services, VIP arrivals, and events up to date.\nYou actively contribute to commercial objectives through upselling and revenue optimization.\nYou collaborate closely with departments such as Housekeeping, Food & Beverage, and Engineering.\nYou identify training needs within the team and support the onboarding and training of new Team Members.\nYou contribute to projects aimed at improving the guest experience and operational processes.\nYou act as a coordinator during emergency situations and participate in annual emergency response training.\n Who are we looking for?\nYou have at least 1 year of leadership experience within a Front Office environment, preferably in a 4- or 5-star hotel.\nYou are fluent in both Dutch and English, spoken and written.\nYou have a strong focus on guest satisfaction and delivering outstanding service.\nYou possess excellent organizational skills and perform well under pressure.\nYou have a positive, energetic, and motivating attitude.\nYou are an inspiring and coaching leader who enjoys achieving success together with the team.\nYou have a passion for hospitality and are driven by creating memorable guest experiences.\nYou have strong commercial awareness and a proactive sales mindset.\nYou are guest-oriented, solution-focused, and able to maintain overview during busy periods.\nYou identify opportunities for improvement and take initiative to turn them into concrete actions.\nYou are a true team player who contributes to a positive and professional team culture.\nYou are available full-time.\nYou are flexible and willing to work varying schedules when required by the operation.","description_format":"text","description_chars":2236,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & 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