Housekeeping Coordinator

Exceptional Hospitality Starts with You

As a Housekeeping Office Coordinator at Waldorf Astoria London - Admiralty Arch, you’re not just supporting the day-to-day operations of the Housekeeping department- you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Waldorf Astoria London - Admiralty Arch is seeking an Housekeeping Office Coordinator to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London - Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026

Proudly voted by our Team Members

A World of Rewards

• Complimentary, nourishing meals provided while on duty
• Exceptional development programmes, designed to support and accelerate your growth at every stage
• Opportunities to make a meaningful impact through our industry-leading Corporate Responsibility initiatives
• Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
• High street savings through Perks at Work
• 28 days’ holiday, including bank holidays, rising to 33 days with length of service

We are looking for hospitality professionals who are passionate about delivering an exceptional five star guest experience, consistently upholding the world class service standards recognised by Forbes.

Here's what you'll do during a typical day

As a Housekeeping Coordinator, you will be responsible for supporting the Housekeeping department to deliver an exceptional Guest and Team Member experience in full alignment with Forbes service standards and commitments.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Support the Housekeeping team to ensure all Forbes service standards and departmental objectives are consistently achieved and upheld.
• Carry out daily administrative activities for the Housekeeping department while adhering to Hilton standards, policies, and procedures.
• Maintain accurate housekeeping records, schedules, reports, and service systems to support operational excellence and exceptional guest service.
• Coordinate room status updates and liaise effectively with Front Office, Engineering, Laundry, and other departments to ensure seamless operations and guest satisfaction.
• Manage and monitor housekeeping work orders, guest requests, lost property records, and departmental correspondence.
• Ensure all communications, particularly relating to guests, team members, management, and the corporate office, are handled promptly, professionally, and confidentially.
• Prepare departmental reports, meeting minutes, and other documentation accurately and within required timelines.
• Manage office filing systems and maintain accurate departmental records in line with company procedures and compliance requirements.
• Maintain adequate supplies of office stationery and housekeeping administrative materials.
• Support roster administration, attendance records, training documentation, and team member onboarding processes as required.
• Build and maintain positive internal and external working relationships to support departmental effectiveness.
• Ensure all guest requests and housekeeping service issues are communicated and followed up in a timely manner.
• Comply with all health, safety, security, and data protection requirements.
• Report maintenance issues, damages, hazards, and defects promptly through the appropriate channels.
• Maintain a clean, organised, and professional working environment within the housekeeping office.
• Assist with special projects, audits, inventories, and other departmental initiatives as required.
• Perform any other duties assigned by the Director of Housekeeping or Assistant Executive Houskeeper management team.

What are we looking for?

As Housekeeping Office Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Excellent verbal and written communication skills in English
• Excellent administration and IT skills
• Committed to delivering a high level of customer service, both internally and externally
• Flexibility to respond to a range of different work situations
• Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Proven experience in a similar role within a luxury or ultra-luxury environment, with a minimum of two years’ relevant experience

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.