{"id":3133239,"url":"https://alion.io/job/hilton-it-supervisor-learning-and-development-officer","title":"IT Supervisor & Learning and Development Officer","company":{"id":449836,"name":"Hilton","domain":"hilton.com","url":"https://alion.io/company/hilton-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":99,"open_postings":136,"ghost_share":0,"stale_share":0.228,"repost_share":0.007,"time_to_fill_p50_days":3,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Addis Ababa, Ethiopia"],"countries":["ET"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-26T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-26T00:00:00Z","board_verified":false,"closed_at":null,"days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"Hilton Addis Ababa has announced two full-time job opportunities in Addis Ababa, Ethiopia: IT Supervisor and Learning & Development Officer (Training Officer).\n\nThese vacancies offer opportunities for professionals in IT support, network administration, hotel technology, human resources, training, learning and development, and organizational development.\n\n1. IT Supervisor\n\nLocation: Addis Ababa, Ethiopia\n\nEmployment Type: Full-time\n\nCareer Level: Mid-Level\n\nNumber of Positions: 1\n\nApplication Deadline: October 2, 2026\n\nJob Summary\r\nThe IT Supervisor will provide technical support and help maintain Hilton Addis Ababa's IT infrastructure, including computer systems, servers, networks, software, user accounts, backups, and security systems.\n\nKey Responsibilities\r\n\nProvide technical support to team members and resolve hardware and software issues.\n\nInstall, configure, maintain, and troubleshoot computer systems, servers, and network equipment.\n\nManage user accounts and permissions while maintaining appropriate access control and data security.\n\nImplement and maintain backup and disaster recovery procedures.\n\nInstall and update antivirus and other security software.\n\nAssist with procurement of IT equipment and software.\n\nTrain employees on IT best practices and support compliance with IT policies.\n\nStay informed about emerging IT trends and technologies.\n\nCollaborate with other IT team members on larger technology projects.\n\nQualifications and Experience\r\n\nBachelor's degree in Computer Science or a related field.\n\nMinimum 4 years of experience in IT support or a similar role.\n\nStrong knowledge of computer systems, networks, and software applications.\n\nHands-on knowledge of hotel operating software, including systems such as OPERA and Sun.\n\nKnowledge of network administration and hardware maintenance.\n\nStrong problem-solving and troubleshooting skills.\n\nGood communication and interpersonal skills.\n\nAbility to work under pressure and meet targets.\n\nCCNA/CCNP certification is advantageous.\n\nAdaptability, teamwork, and commitment to continuous learning and knowledge sharing.\n\nHow to Apply\r\nQualified candidates with hands-on knowledge of hotel operation software can apply by email or submit their CV to the Human Resources office.\n\nEmail: \n\nApplicants may also submit a 3–5 page CV to the Office of the Director of Human Resources, Hilton Addis Ababa.\n\n2. Learning & Development Officer (Training Officer)\n\nLocation: Addis Ababa, Ethiopia\n\nEmployment Type: Full-time\n\nCareer Level: Senior Level\n\nExperience: 5–8 years\n\nNumber of Positions: 1\n\nApplication Deadline: October 2, 2026\n\nJob Summary\r\nThe Learning & Development Officer will support employee development by identifying training needs, designing and delivering learning programs, coordinating training activities, and evaluating training effectiveness across the organization.\n\nKey Responsibilities\r\n\nPartner with department heads and HR business partners to identify learning and development needs and priorities.\n\nDesign, develop, and deliver learning solutions, including instructor-led training, e-learning, workshops, and other development programs.\n\nWork with subject matter experts to develop engaging and interactive learning materials.\n\nCoordinate training logistics, including scheduling, venues, participant registration, and training materials.\n\nFacilitate training sessions and workshops using appropriate instructional techniques.\n\nEvaluate training effectiveness through participant feedback, assessments, and performance metrics.\n\nRecommend improvements based on training outcomes.\n\nMonitor industry trends, best practices, and emerging learning and development technologies.\n\nMaintain accurate training records, including attendance, evaluations, and completion certificates.\n\nQualifications and Experience\r\n\nBachelor's degree in Human Resources, Education, Organizational Development, or a related field.\n\nMaster's degree is preferred.\n\nMinimum 5 years of experience in learning and development, training, or organizational development.\n\nStrong knowledge of adult learning principles, instructional design, and training delivery techniques.\n\nExperience developing learning solutions, including e-learning, instructor-led, and virtual training programs.\n\nStrong presentation and facilitation skills.\n\nExperience with Learning Management Systems (LMS) and training technology platforms.\n\nStrong project management and coordination skills.\n\nAbility to manage multiple projects and meet deadlines.\n\nExcellent communication and interpersonal skills.\n\nAbility to build effective working relationships with stakeholders at different levels.\n\nCommitment to continuous learning and employee development.\n\nKnowledge of employment laws and regulations related to recruitment and hiring practices.\n\nHands-on experience in Training Needs Assessment, Training Impact Assessment, and Training Delivery.\n\nHow to Apply\r\nQualified candidates with hands-on experience in Training Needs Assessment, Training Impact Assessment, and Training Delivery can apply by email or submit their CV to the Human Resources office.\n\nEmail: \n\nApplicants may also submit a 3–5 page CV to the Office of the Director of Human Resources, Hilton Addis Ababa.\n\nApplication Deadline\n\nOctober 2, 2026\n\nGet More Jobs in Ethiopia\r\nGet the latest Jobs in Ethiopia, fresh graduate opportunities, NGO jobs, banking jobs, IT jobs, and other vacancies on ETcareers.\n\nhttps://t.me/Etcareersjobs","description_format":"text","description_chars":5489,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Ethiopia","iso":"ET","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-23T04:35:45Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.199,"p_room":0.35,"age_days":28,"expected_fill_days":3,"reasons":["seen:28","velocity","win:tail","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/hilton-it-supervisor-learning-and-development-officer","json_url":"https://alion.io/job/hilton-it-supervisor-learning-and-development-officer.json","meta":{"generated_at":"2026-10-24T08:52:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12614,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449836},"rest":"https://alion.io/mcp/rest/get_company?id=449836"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhilton-it-supervisor-learning-and-development-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhilton-it-supervisor-learning-and-development-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhilton-it-supervisor-learning-and-development-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hilton-it-supervisor-learning-and-development-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhilton-it-supervisor-learning-and-development-officer"}]}